Are people generally stupid without realising it?

Honeydog

Yes a lot of people are stupid. Agreed. But no they don't realise exactly how thick they are. At school maybe they knew they weren't on the 'top table'. They might've idly wondered why they always had the teaching assistant sat with them while others were able to work independently but it never bothered them much because they were thick and nothing much beyond the next playtime was of any interest!

But hey original poster - without those thick people you and people like you would not have a job. So every time you feel impatient or fed up just be glad that 'phone keeps ringing because if it stops you'll be down the job centre as quick as anything.

Disclaimer - of course teaching assistants don't just work with thick kids - they also work with dyslexics and kids with ADHD and autism etc etc. But they also spend a fair amount of their time with kids who are just not the sharpest crayons in the box )

JasonW_2

The ones that get me is 'I received a letter telling me I had won £5, a holiday to Bognor Regis in November and a hand made knitting needle, but I had to sent off £1500 for administration charges. I did this in good faith although I do not remember entering a competition, it clearly stated that I would be paying this charge to enter the prize draw and claim my prize if successful. I am disgusted these people can get away these practises...' blah blah. Ok so that was made up but it may as well say that, anyone with ANY sense would shred them into 1000 pieces and if they include a prepaid envelope then even better send it back to them.

Morglin

I think the relationship between the public and call centre centre is always liable to combust.


*First of all, each group assumes the other is totally thick......probably justified on all counts some days.

*Then, we have a customer with a product he doesn't really know how to work, talking to a call centre clerk, who also doesn't know how it works, and if the flow chart doesn't assist, than all is lost.....

*Then we have a stressed customer talking to a bitter call centre bod (bitter because it's this job or the job centre - no one else wants to employ him/her).......each detest the other.

*We often have country and regional language barriers - not helpful.

* Customers then get bitter as it's taken 6 menus, 40 minutes wait and now 50p a minute to talk to what appears to be a plank with less idea of what's happening than the customer.......

* Managers don't exist at these places. They just don't. End of.

Sooooooooooo, then it all kicks off.:eek:

Frankly, a lot of companies are abandoning out-sourced call centres - and they are the ones that will get my trade.

Lin

heather38

yes!! i work in a chemist and you wouldn't believe the number of stupid people that i have to deal with! and not just patients Drs as well. there used to be an antihistamine called tavegil that one GP used to give to every child that ever saw him, and no matter how many times we told him it wasn't licenced for under 2 year olds he gave it anyway and when we questioned it we got the response 'i used to be a paediatric Dr' So? it still doesn't make it suitable for under 2's!!!
or the parents that think calpol is a magic medicine that will cure anything and everything, when you tell them that it's just paracetamol syrup they still want to use it to treat coughs/colds/hayfever/chicken pox/the lurgy!!
i think people just live in their own little worlds and don't like to be told that they are wrong.

somethingaboutshopping

or the parents that think calpol is a magic medicine that will cure anything and everything, when you tell them that it's just paracetamol syrup they still want to use it to treat coughs/colds/hayfever/chicken pox/the lurgy!!


Oi! I flippin' resent that, and I also resent it on behalf of my mum who always sorted out a scrapped knee with a wee spoonful of Calpol!

(Only kidding, mum is a very anti-pharma hippy, but man I loved Calpol, its like the child version of the forbidden fruit)

orainsear

heather38 wrote:

there used to be an antihistamine called tavegil that one GP used to give to every child that ever saw him, and no matter how many times we told him it wasn't licenced for under 2 year olds he gave it anyway and when we questioned it we got the response 'i used to be a paediatric Dr' So? it still doesn't make it suitable for under 2's!!!

Tavegil (Clemastine) is not recommended for infants under the age of 1 year. However for children between 1 and 3 years a dosage of 250 to 500 micrograms (twice daily) is suitable.

fudgeukraine

Woman e-mailed us (billing department) about a complaint regarding the technical service. Must have spent about at least 30 mins planning and writing it, all very nice. Only trouble is, she neglected to add any contact details whatsoever! Only thing listed was her/partners name - over 100 accounts after a 10 min database search, and a hotmail address which we wouldn't store.

You'd think after all the effort they would include the info so we could help!

heather38

orainsear wrote:

Tavegil (Clemastine) is not recommended for infants under the age of 1 year. However for children between 1 and 3 years a dosage of 250 to 500 micrograms (twice daily) is suitable.

it's been discontinued now so he gives piriton instead. but the point is he gives it to everyone no matter what they went to see him for.

hollydays

I try to avoid speaking to call centres, I really do.Last week my OH emailed our water authority to ask them to send him the AMOUNT of our last water and sewerage bill( he had thrown it away ).Received a letter today addressed to him (he is the account holder).

"Your water consumption can only be accurately measured when you have a water meter fitted.Therefore I enclose a free water meter installation pack.If you have any further queries call..local call rate telephone number.".etc
Incidentally,they HADNT enclosed one, (we didnt want one)and I had to ring them on his behalf-with a sinking heart..

I explained the situation and " I am afraid we cannot give you that information as you are not the account holder"

Me" :Yes, he realised that,thats why he emailed you asking."
Long pause. No reply.(Cos this requires intelligence to respond)

Me " How about you send him a letter giving the information?"

Them :" Ok" etc

DUH!

And no "I am sorry we sent you the wrong information" .Are call centre workers not taught to apologise...walks off muttering to self..

VickyM_2

I work for a publishing company, and for my sins, a lot of people send us their lovely stories (sigh). We insist that they send a stamped addressed envelope because otherwise we won't reply. It is truly scary how many Americans send us stamped addressed envelopes - with US stamps on them...