very rude customer services from www.acceptcards.co.uk

blaque*angel

i called and was spoken to sooo rudely.

they must be so popular that they do not want any new customers.

customer services should be top priority.

FAILED Acceptcards!!!:mad:

zax47

That's disappointing to hear. They were being "bigged up" the businesss section of the Mail on Sunday recently too.

blaque*angel

fame getting to their heads i guess?

Former_MSE_Andrea

Hi

Acceptcards has asked us to post a response on its behalf. MSE doesn't endorse anything a company says on the Forum.

Dear blaque*angel
MSE have kindly allowed us an opportunity to respond to your above post and although we don’t know what happened in this instance we would like to apologise if you felt you were not dealt with in an appropriate manner. We take complaints of any nature very seriously and it is extremely frustrating to read your comments and not be able to investigate further.

We have worked extremely hard to earn and maintain a respected reputation within the card payments industry. If you see our website and many other online forums for that matter, you will see we have received nothing but positive feedback and testimonials, so to hear that on this occasion you were not happy with the service you received is very disappointing, particularly as we are not able to make amends. All we can do is offer our assurance to you that customer service is not only a top priority for us but is a fundamental part of the service we offer. Our Consultants are highly trained experts in all aspects of card processing and we pride ourselves on delivering a friendly, professional service at all times. We sincerely apologise if you found this was not the case. If you ever require assistance with arranging a new card payment facility, reviewing your existing arrangement or simply require some straightforward, unbiased advice on any aspect of accepting card payments please contact our Customer Relationship Manager, explain who you are and we will do everything we can to assist you and hopefully redeem ourselves.