Blue screen on computer

first78

When I logged onto the internet this morning I'd barely been logged on 2 mins before a blue screen suddenly appeared with a big long message, the start of which said 'PFN List Corrupt'.

After restarting the computer it now seems ok but I'm worried in case it happens again.

Can anyone give me any advice please?

marshyrob

Hi

Did you install K9 Web Protection/or any new software recently? PFN blue screen of death is usually related to writing to memory but can be bad drivers. Uninstall anything you installed recently.

first78

I don't think I have installed anything lately...did update iTunes last week I think but don't remember anything else.

leseul

Yep usually a memory or hard disk error.

Download and run Memtest http://www.memtest.org see if that bring anything up
Run chkdsk
Download and run SeaTools (designed to diagnose Seagate HD's but work on any) http://www.seagate.com/www/en-us/support/downloads/seatools

let us know the outcome.

first78

Downloading SeaTools now. How do I download Memtest...can't see anything on their webpage.

leseul

Click "Download (Pre-built & ISOs)" - you'll need to either burn to disk or install it to a bootable USB stick. Click the version that corresponds to whichever you prefer.

first78

Sorry I don't have a disk or a usb stick

closed

If you are worried, backup your data

leseul

Yep, backup your data, if you don't have any bootable media around the best thing is to run the hard disk diagnostics first and see what they come up with.

Let us know the outcome of those is and we'll go from there.

Anne_Droid

first78 wrote: »

Sorry I don't have a disk or a usb stick

Aahh then the below don't apply do they guys

closed wrote: »

If you are worried, backup your data

leseul wrote: »

Yep, backup your data, if you don't have any bootable media around the best thing is to run the hard disk diagnostics first and see what they come up with.

Let us know the outcome of those is and we'll go from there.

Which version of Windows have you got and have you never backed up??

closed

still applies, but the OP will have to buy something to backup to, or use dvd's