Santander are now refunding interest payments on Cahoot flexible loan's

oracleman

Hello Blues'

My Cahoot account is 000438xxxx, Santander 18054xxx
If you give them the direct debit reference and you full name, and address and any previoud addresses if you have moved
they should be able to work it out.
Good luck x

lilly2011

The sort code for Cahoot loans is 090644 and the account numbers are 8 digits. Mine starts 11

craigmobile

katsikaki wrote: »

Hi everyone,

Please find below the letter I sent to Santander regarding my Cahoot Flexi Loan:


Dear Sir/Madam

Account; xxxxxxxxx

I write to raise a formal complaint on the above account. The account was taken out in 2005 with the company Cahoot. I understand Cahoot was taken over in the 2009/2010 period by Santander who had bought the parent company Abbey.
The account was excellent until October 2006 when the company imposed massive interest rate hikes. **These interest rate rises continued until the account was settled in xxxxxxxxxxxxxx.**
I wish to complain that these rate rises were unfair and the rate rises and final rate were unreasonable.
I am currently in touch with other customers with these products who have had success with interest rate refunds/reductions (through FOS involvement) and await to hear your comments.

Regards,
xxxxxxxxxxxxxxxxxx

** Replace this line with the following if your loan is still current.

** These interest rate rises have continued. **

Hope this helps.

I'm not sure that all of the kisses are appropriate

haha. I jest

katsikaki

Depends .. if you've reclaimed £11,000 from Santander (like myself) you might feel like giving them a kiss or two! Haha ..

happycrafter_2

Just been reading through all the posts and if anyone could help I would be very grateful.

I took out a flexiloan March 2005, but my debt was sold on to a debt collection company possibly 2008 I am not sure (I called cahoot to reset my password to see if I could look at statements and he said my loan wasn't on there but my credit card showed last activity 2008). Is it worth me sending them an email?

many thanks in advance

happy_bunny_2

lilly2011 wrote: »

I feel like I am going round in circles

Santander will only send the cheque to the DCA. I spoke to the DCA who returned the account to Santander 2 months ago for reasons unknown. Went back to Santander who can't help as the balance on the account is zero as its been written off.

No clue as to what to do now. Will Santander just send it back to the DCA?

Write to the last Santander contact and complain that they will not refund you the cheque even though the account is closed.

If they do not reply for 56 days or you do not get a satisfactory final response, then you can go to the FOS who should sort this. I would be tempted to call the FOS now to see if you can refer to them now as Santander are messing you around.

Good luck

lilly2011

happy_bunny wrote: »

Write to the last Santander contact and complain that they will not refund you the cheque even though the account is closed.

If they do not reply for 56 days or you do not get a satisfactory final response, then you can go to the FOS who should sort this. I would be tempted to call the FOS now to see if you can refer to them now as Santander are messing you around.

Good luck

Hi HB, i was told today that Santander's inhouse DCA now have the account back and that once i accept the settlement, the cheque will be sent to them and the in house DCA will view it as a partial settlement.

I tried to argue that the vast majority of the refund relates to the 9 years i was making full contractual payments on the account but it was checked with a Manager and i was told there's no chance of the cheque coming to me.

Don't get me wrong, i'm grateful for the refund offer but i have a default against my name despite making not far off the contractual payments on an agreed arrangement and if the rate rises hadn't of occured, the loan would have been cleared some time ago when i was in full time employment and would have been in a position to have overpaid especially where the rate would have been lower.

Not sure what to do now. Will an FOS complaint make a difference?

lilly2011

happycrafter wrote: »

Just been reading through all the posts and if anyone could help I would be very grateful.

I took out a flexiloan March 2005, but my debt was sold on to a debt collection company possibly 2008 I am not sure (I called cahoot to reset my password to see if I could look at statements and he said my loan wasn't on there but my credit card showed last activity 2008). Is it worth me sending them an email?

many thanks in advance

Hi, this all relates to loans taken over by Santander i believe. If your loan sold on in 2008, it wouldn't have gone to Santander.

I may be wrong though

Alex444

I have been dealing with Moorcroft with regards to my Flexiloan, stopped paying when interest rates started getting silly, they were the DCA chasing me. Have e-mailed Santander about the account and have acknowledgement, so I'll see what happens.

Dazza1981

Hello all,

I too am dealing with the non too pleasant Moorcroft Group. I have a emailed Santander and hopefully I will suceed. Basically took my £2500 loan out in 2002 and made payments of £80-£100 a month, the interest raised and raised and raised. I paid this for 5 years then the payments stopped coming out of my account, nothing paid for 3 years and with no contact.

Now I have a letter saying I owe £4600. Slightly confused!