Santander are now refunding interest payments on Cahoot flexible loan's

plaisance

Thanks Nicky321, template received!

newbie1001

Fired off the Email to the CEO on Friday had a reply this morning saying it has been passed to the Executive office. Now is just a case of waiting and see but so far so good. Thanks everyone this thread has given me the best chance of getting somrthing back fron Santander. Will keep you all updated.

Nicky321

Good Luck not that you will need it you will be celebrating soon hopefully x

debts_reducing

Please can someone who has accepted an offer let me know what their correspondence said? Did it ask you to confirm you wished to accept the amount they were going to refund. My letter mentioned nothing about accepting an offer. It just said an amount would be refunded to the account. I am now not sure if I need to respond to santander to confirm I want to accept the amount they have said they will refund.

Thanks

highadmiral

lilly2011 wrote: »

I feel like I am going round in circles

Santander will only send the cheque to the DCA. I spoke to the DCA who returned the account to Santander 2 months ago for reasons unknown. Went back to Santander who can't help as the balance on the account is zero as its been written off.

No clue as to what to do now. Will Santander just send it back to the DCA?

Sounds like a can of worms this one..
The DCA can't tell you why it was returned to Santander,sold to them in error perhaps?
At the moment it looks as though the debt is wiped and no one is going to come looking for it,but i don't think you can safely rely on that being an ongoing situation.Have you asked Santander if they have a record of the DCA returning the account to them?
I would perhaps write to CEO of Santander with all the details you have and put the ball back in their court.
If Santander were going to credit the account in your offer letter then that suggests the account was live when they made the offer.

UK_AEH

Nicky321 wrote: »

done check your pm

Any chance you could PM me the letter too?

Thanks......:)

lifechange

Hi All

I too stumbled upon this thread by accident and four weeks later I am £4725 better off from an account which I close almost two years ago!!

Thank you so much to the thread starter.

TheWanderer77

debts_reducing wrote: »

Please can someone who has accepted an offer let me know what their correspondence said? Did it ask you to confirm you wished to accept the amount they were going to refund. My letter mentioned nothing about accepting an offer. It just said an amount would be refunded to the account. I am now not sure if I need to respond to santander to confirm I want to accept the amount they have said they will refund.

Thanks

My offer that came through the post had a separate document in the letter for me to sign and return saying I accepted the offer in full and final settlement.

I'm guessing it makes a difference if you still have an outstanding balance as I do, cos I will keep getting charged interest at 20% but I accepted the offer in final aettlement. If you don't have an outstanding balance I wonder if they just refund you some money.

Nicky321

UK_AEH wrote: »

Any chance you could PM me the letter too?

Thanks......:)

check pm done.

katsikaki

Hi everyone,

Please find below the letter I sent to Santander regarding my Cahoot Flexi Loan:


Dear Sir/Madam

Account; xxxxxxxxx

I write to raise a formal complaint on the above account. The account was taken out in 2005 with the company Cahoot. I understand Cahoot was taken over in the 2009/2010 period by Santander who had bought the parent company Abbey.
The account was excellent until October 2006 when the company imposed massive interest rate hikes. **These interest rate rises continued until the account was settled in xxxxxxxxxxxxxx.**
I wish to complain that these rate rises were unfair and the rate rises and final rate were unreasonable.
I am currently in touch with other customers with these products who have had success with interest rate refunds/reductions (through FOS involvement) and await to hear your comments.

Regards,
xxxxxxxxxxxxxxxxxx

** Replace this line with the following if your loan is still current.

** These interest rate rises have continued. **

Hope this helps.