Who to Take to Court? Any Advice Please

arcon5

What exactly does the video show? Unless it shows a fault explicitly occuring I can't see it being much help since the judge won't be an expert in this area. This is why an independant report written by somebody who is a specialist will come in handy.

I'm also a little sceptical of the idea of printing of reviews and other complaints tbh. Its like me taking a courier company to court for loosing a parcel then saying 'look judge -- they loose loads of parcels. This is how I know the customer didn't receive it'

unholyangel

arcon5 wrote: »

What exactly does the video show? Unless it shows a fault explicitly occuring I can't see it being much help since the judge won't be an expert in this area. This is why an independant report written by somebody who is a specialist will come in handy.

I'm also a little sceptical of the idea of printing of reviews and other complaints tbh. Its like me taking a courier company to court for loosing a parcel then saying 'look judge -- they loose loads of parcels. This is how I know the customer didn't receive it'

I wouldn't quite agree its the same. If the OP can gather enough reviews stating that other users have experienced the exact same fault, what do you think the chances are that the retailer can deny there's an inherent fault? We're not talking about reviews of the retailer, just reviews of of that particular make and model.

My freezer packed in the other day. There were over 1000 reviews all saying they had the exact same fault. And that was just on ONE site. I was utterly staggered by the pure volume. Unfortunately I don't have proof of purchase and even if i did, I'm pretty sure I purchased it anywhere from 5-8 years ago. Considering the price i paid at the time (got it on sale), I wouldnt bother chasing it as although I have had appliances last longer, 5-8 years doesn't seem unreasonable.

I just hope my new fridge freezer due next week lasts as long or *touch wood* longer.

Anyway, back to the matter in hand......I do agree an independent report would perhaps be more conclusive that the OP's machine is definitely suffering from an inherent fault. But we can't force him to get an independent report. Although it may be worthwhile informing him (if he hasnt been informed already) that if the report is found in his favour, he will be able to claim this cost back from the retailer. It may be worthwhile calling a few engineers to ask for a quote on how much this report would cost. If its not much, I would suggest you seriously consider it, especially if it might (no one can really say how the judge will rule in most cases!) make all the difference.

Flyboy152

mattyprice4004 wrote: »

I'm not sure it'll be enough.

You really need an engineer's report, stating it's a manufacturing defect.

I would have thought that by the fact that the manufacturer has replaced the component more than once, it is pretty certain the machine is faulty.

mildred1978

OP - have you tried using a lower spin speed for small loads? The engineer who came here spoke as of it was common knowledge that washers couldn't do high speed spinning with very small loads. He said people but the 11kg machine planning to use it to capacity 'occassionally' when it's built to be used to capacity 'constantly'.

stuart_miles

mildred1978 wrote: »

OP - have you tried using a lower spin speed for small loads? The engineer who came here spoke as of it was common knowledge that washers couldn't do high speed spinning with very small loads. He said people but the 11kg machine planning to use it to capacity 'occassionally' when it's built to be used to capacity 'constantly'.

We have tried everything, theres no pattern to the failures, one wash will fail and the exact same items another day will finish.
Certainly if we put odd items like towels it needs balancing with other stuff and I accept that it could fail because its not balanced but it fails on regular normal washes too. Heavy loads, light loads doesn't make a difference.

Reference an engineer:
1.I am not claiming on the basis that the machine is faulty, I am claiming that it does do what I purchased it to do which is wash clothes. ( fit for purpose ) It may or may not be faulty.
2. It will be difficult to get an engineer to fulfil this report because sometimes it fails and sometimes it doesn't. For an unknown reason the fail rate seems to have fallen recently to about 70%. It's sods law that if I get an engineer out it will finish! I guess I'll have to take that risk.

This is just a general question and maybe something I put in my evidence; Is it normal ( we have had a few w/m ourselves ) that unless we put the machine on a full cycle which takes about 3 1/2 hours the clothes come out smelling of foul water?
It's something else which is a pain about the machine, I have feeling all new w/m have this issue because they use such little water.

stuart_miles

yes have tried lower spin speeds, it makes no difference

Also forgot to say that the machine shakes like crazy.

stuart_miles

arcon5 wrote: »

What exactly does the video show? Unless it shows a fault explicitly occuring I can't see it being much help since the judge won't be an expert in this area. This is why an independant report written by somebody who is a specialist will come in handy.

I'm also a little sceptical of the idea of printing of reviews and other complaints tbh. Its like me taking a courier company to court for loosing a parcel then saying 'look judge -- they loose loads of parcels. This is how I know the customer didn't receive it'

I agree, I dont think it will help, only someone suggested it on here. It shows the machine making its usual loud noise and then failing.

aliasojo

stuart_miles wrote: »

This is just a general question and maybe something I put in my evidence; Is it normal ( we have had a few w/m ourselves ) that unless we put the machine on a full cycle which takes about 3 1/2 hours the clothes come out smelling of foul water?
It's something else which is a pain about the machine, I have feeling all new w/m have this issue because they use such little water.

Mine can smell 'musty'.

The LG condenser dryer also makes the clothes smell the same way even although they are dry.

I have no idea why this is the case.

One small comparison....if I have several loads of wet washing that are queueing for the dryer, if they don't get dried the same day, they smell awful and need to get re-washed.

This is not the case with my Bosch machine. Exactly the same clothes, same process etc etc and I could leave them sat on the worktop for 2 days and they would still smell fine and could get dried.

stuart_miles

Strange... I got the defence today which states they have no record, proof of purchase, no record of LG even coming out so they don't have the engineers report!
So very strange, would have thought they contacted me since my address and tel number were on both the letter they ignored and the claim.
I have proof of engineers visit and of purchase so will send those off and see what happens.

Flyboy152

stuart_miles wrote: »

Strange... I got the defence today which states they have no record, proof of purchase, no record of LG even coming out so they don't have the engineers report!
So very strange, would have thought they contacted me since my address and tel number were on both the letter they ignored and the claim.
I have proof of engineers visit and of purchase so will send those off and see what happens.

They seem to be aiming their sights at their toes.