Who to Take to Court? Any Advice Please

texranger

just wondering why did you go to LG rather thyat the retailer.

as LG are saying their is nothing wrong then this is what the retailer is going off, but the retailer could also start to say you went over their head by going direct to LG

crazyguy

stuart_miles wrote: »

thanks for all your replies, my problem with getting an engineer is that technically they may no actual fault, it just dosn't do what it is supposed to do, wash !

It will not take half loads, which is really annoying but not my gripe, the problem is that it fails 70% of the washes regardless of how much is in the drum, it can be full or nearly full, there is no pattern to the fail.

I wish it would work, it makes life so difficult

Would it be worthwhile getting an engineer to confirm that it continues to fail?

Prior to this machine we had a new Bosch one which did fail every so often which is reasonable, 70% fail rate is not, surely?

If you are using this machine as per instructions then if faults persist you should in theory be able to get it replaced, why not try what I suggested in the 2nd part of my last post.

stuart_miles

texranger wrote: »

just wondering why did you go to LG rather thyat the retailer.

as LG are saying their is nothing wrong then this is what the retailer is going off, but the retailer could also start to say you went over their head by going direct to LG

Because my warranty is with the manufacturer ( 2 years ) if I contacted the shop they would have informed mw to ring LG, they are fine about and fully understand, in fact he said in 29 years of selling appliances he had never been aware of a manufacturer washing their hands like this.

Crazy Guy, I will be doing that, a letter, also going to contact an engineer.

Thanks

F_T_Buyer

Does the washing machine work if it's empty? The issue is clearly with a balanced load.

Poppy9

Hintza wrote: »

The load isn't balanced and the OP needs to learn how to balance the load. All modern day machines are like this nowdays:-

Most modern washing machines now electronically monitor the motor during the slow distribution section leading up to the spin. If the load is out of balance, the motor shouldn't be allowed to spin. Typically, a modern washing machine will attempt to balance the load a certain amount of times, or for a certain passage of time, but if it can't, it will either reach the end of the program without spinning, or it will abort spin and turn off. (both scenarios leaving the clothes wet through) Some washing machines may allow a slow spin if the clothes are reasonably balanced, but then unless they settle down, it will not allow a higher spin thus leaving the clothes spun, but much wetter than normal.

My Hotpoint machine is just under 12 months old but I didn't know about this balancing the load etc. I just fill it up, switch it on and it does it jobs. It's never not spun on me.

How exactly are you supposed to balance the load?

wealdroam

OP, did you read the article linked to earlier?

Here is the link again...

http://www.washerhelp.co.uk/out_of_balance_loads.html

timbstoke

Wow, remind me never to buy top of the range LG. The idea of 'top of the range' should surely be that it works better than the cheapest model. I've never had a washer that you don't just throw clothes in, press a button or two, and leave it to it. Surely that's kind of the point of having the machine in the first place?

Flyboy152

arcon5 wrote: »

Your contract is with the retailer not manufacturer.

After 6 months the onus is on the customer to prove a fault is inherent, so if the retailer don't do anything you will need to get an independant report of the fault.

It would be the retailer your claim is with, however unless you have proof of the above you have no case. If the fault is inherent they should reimburse the cost.

But it would appear that the manufacturer have admitted the fault exists at the time of sale. I would imagine (not that I have much experience in the use of washing machines ) that to add more washing to a machine during a cycle, is unreasonable and not good practice.

Flyboy152

wealdroam wrote: »

OP, did you read the article linked to earlier?

Here is the link again...

http://www.washerhelp.co.uk/out_of_balance_loads.html

Not exactly helpful. How do you know the OP hadn't read that link? Or are you just being rude for the heck of it?

wealdroam

Flyboy152 wrote: »

Not exactly helpful.

I'll not bother to comment on how helpful your post is.

Flyboy152 wrote: »

How do you know the OP hadn't read that link?

Flyby, I have no idea whether the OP had read the linked to article or not.
He has certainly given no indication of having done so.
Which is why I asked...

wealdroam wrote: »

OP, did you read the article linked to earlier?

Flyboy152 wrote: »

Or are you just being rude for the heck of it?

Please point out where I was rude.


Op, can I suggest you read that article linked to earlier.
I believe it has information in it that might help you.