Norton help needed 'outbreak alert'

loobylou36

I have clicked on the liveupdate button and downloaded and restarted the computer about to do it again

tired_mum

Hi i am also struggling with this still will not protect me against this trojan i wonder if it is just too busy to cope with us all ? i have done everything including the updates so will wait and see what happens

loobylou36

well i have run the updates and it's still happening, might leave it for now and try again later!!

alison74

computer still on very go slow, adaware still running, has found critical objects - no other programmes running and I am so confused !?!

Even if my comp is not infected with the trojan, it's got something wrong with it to be running so slow. The only programme I have recently installed is C4 on demand but I shut that down as soon as it started to go slow - it surely can't be that ??

loobylou36

I have uninstalled norton anti virus and was going to re-install it but can't find the disc so I have download AVG, I use it on three other computers with no problems so will stick with that

finallydebtfree!!

Ive had the same problem this eve, had dads mate round to take a look! he knows quite a bit about computers and told me to try the live updates again tomorrow and hopefully it will be alright by then

maisy-mai

Both my computers here are doing this it only happened this teatime.

ones a trial program the other paid for if that makes sense.

well I have tried to down load 4 of 5 times have mangaged to update but within 5 mins warning sign appears again ??????? and have restarted each time like it requests.
warning signs keep coming up on computers for permission to acess this and that istes normally allowed ie this site was one???

too technical now for me will try again tomorrow sounds like norton has a problem with the virus not us !!!!! we cant update and protect ???haha

loobylou36

Well I have finally managed to get auto protect to work, I would imagine everyone else should be able to now

alison74

Thanks for letting me know, I have downloaded the update now, but comp still on go slow so I must have another virus of some kind

GreenNotM

Hi's Norton.Symantec have removal instructons now http://www.symantec.com/security_response/writeup.jsp?docid=2007-011917-1403-99&tabid=3

Basically - update virus defs to below - depending on your ver of norton
Protection

• Virus Definitions (LiveUpdate™ Daily) January 19, 2007
• Virus Definitions (LiveUpdate™ Weekly) January 22, 2007
• Virus Definitions (Intelligent Updater) January 19, 2007
• Virus Definitions (LiveUpdate™ Plus) January 19, 2007

Damage

• Damage Level: High
• Payload: Downloads additional security threats.
• Degrades Performance: Sent UDP packets may degrade performance.

Distribution

• Distribution Level: Low
• Ports: UDP port 4000, UDP port 7871

the instruction are :-
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

1. Disable System Restore (Windows Me/XP).
2. Update the virus definitions.
3. Run a full system scan. <<< in safe mode
4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

If you are sharing connections, other computers may be infected as well - please ensure you have a firewall installed and turned on, on your pc's... it will stop the trojan phoning home for more downloads

HTH

PS there is no need to pay to have this removed....