EDF- nearly out of lock in contract.

backfoot

HalloweenJack wrote: »

edf customer service is as variable for each customer - some think its great and some like yourself think is appaling - but each to there own experience.

Well of course. That's why it's important to judge based on independant evidence.

When you come last out of the Big 6 on the most recent Consumer Focus Official Complaints data (and even worse than NPower) then it is time for concern. The point is that new customers may want to know in deciding which way to turn when price is close.

http://www.consumerfocus.org.uk/news/new-league-table-shows-mixed-picture-on-energy-complaints

Anectdotal evidence from the forum shows that it is new customers who are mainly being affected or those who are being migrated to the new billing system. The CF report also cites this as being the problem.

Supply billing and customer service is such a simple process it really should only go wrong in very rare cases. Unfortunately,the supplier's generally have complicated the matter themselves and now seem unable to cope. EDf are leading the way in that respect.

hubb

So in your wisdom which is the best provider period ? Whatever company you mention here you will get trolling. Even though I am paying around £68 a month for duel fuel I am still in credit by £52.

t0rt0ise

The best provider for me is the cheapest because I can't afford it not to be so I use uSwitch and choose that way.

hubb

ALL the comparisons come up more expensive than what I am already paying.

SYNERGY

If I go to a fueling station that is selling petrol for £1.35 a ltr. The price will not change if I tell them my annual usage. It will still be £1.35 a ltr.

If you go in a shop and buy a bottle of wine for £4.00, the price is £4.00. Your annual consumption will have no bearing on the price of the wine. Not entirely correct my son uses fuel cards for his company vehicles, he obviously reviews it every year, the cost per liter depends on his estimated annual usage.

Same with the wine, if you approach a supplier and say you will require 1000 bottles per annum you will get them at a different price to someone who requires 100 per annum.

Same with gas and electric.

Don't believe me ?

Try this, go on any of the comparison sites, put your address etc in, then put in say 600kwh p/a gas consumption and say 900kwh p/a electric consumption.

Take a note of the best six quotes, the cost per kw of both gas and electric and any standing charges.

Then change the consumption figures to say 3,000 kwh p/a gas and 5,000 kwh p/a electric.

Take a note of the best six quotes, the cost per kw of both gas and electric and any standing charges.

Not the same companies in the same order now are they ?

Wonder why ?

What's the only difference between the two ?

Ahhhhhhhhh yes, annual consumption ! :rotfl:

hubb

I don't think it's worth switching. Too much hassle and they are ALL the same. So far my best experience has been with EDF.

jalexa

SYNERGY wrote: »

Try this, go on any of the comparison sites, put your address etc in, then put in say 600kwh p/a gas consumption and say 900kwh p/a electric consumption.

Take a note of the best six quotes, the cost per kw of both gas and electric and any standing charges.

Then change the consumption figures to say 3,000 kwh p/a gas and 5,000 kwh p/a electric.

Take a note of the best six quotes, the cost per kw of both gas and electric and any standing charges.

Not the same companies in the same order now are they ?

Wonder why ?

But what is your point? You have chosen a very artificial comparison, one being very low usage and both having one energy at or below the primary unit threshold.

Had you chosen a range of (normal) consumptions the headline cost differences are not so pronounced. And the suppliers tend to be in the same order because of factors such as "deferred discount":eek: and/or an initial discount below a "guaranteed discount".

Do you design energy tariffs for a living?

backfoot

hubb wrote: »

I don't think it's worth switching. Too much hassle and they are ALL the same. So far my best experience has been with EDF.

:rotfl:Might have been a better idea to have told us that several days ago.

If they are ALL the same how can EDF have given you the best experience?

SYNERGY

jalexa wrote: »

But what is your point? You have chosen a very artificial comparison, one being very low usage and both having one energy at or below the primary unit threshold.

Had you chosen a range of (normal) consumptions the headline cost differences are not so pronounced. And the suppliers tend to be in the same order because of factors such as "deferred discount":eek: and/or an initial discount below a "guaranteed discount".

Do you design energy tariffs for a living?

My point ? simply to show the starter of the thread that consumption figures do actually affect the results, something he appears to disbelieve.

Nothing artificial at all about the comparison, one is near to my figures, I'll leave you to guess which one.

What are the ' normal ' ( I presume you mean average ) figures ?

Far better to use some ' actual ' figures.

Do you design energy tariffs for a living?

No, neither do I find the need to be sarcastic when replying to others.

hubb

All I seem to get here is sarcasm. I DONT have a yearly consumption figure because I HAVEN'T been with EDF for a year yet.