Bush washing machine BURNT my hand!

LadyOfTheManor1

Don't Bush make TVs etc? It isn't JUST washing machines, surely?

NCISROCKS

'Bush' don't make anything...it's just a 'name badge' nowadays.

k66yla

I had a Bush TV so would'nt even say they make TV's as it failed after 13 months. Now I give that brand a miss. Bargain or not its just not worth the hassle of their rude customer services.

LadyOfTheManor1

I can't even get a number for their customer services...the number in the manual goes to Argos' engineer firm...! It wasn't a BARGAIN as such £250, not the cheapest thing I've ever bought and would buy a washing machine give or take another £50.

Just confused about WHO Bush actually are?!

DCFC79

LadyOfTheManor1 wrote: »

I can't even get a number for their customer services...the number in the manual goes to Argos' engineer firm...! It wasn't a BARGAIN as such £250, not the cheapest thing I've ever bought and would buy a washing machine give or take another £50.

Just confused about WHO Bush actually are?!

What are you confused about ?

the wikipedia page for bush explains what happened to them, the name "bush" and "alba" are owned by the group that consists of homebase and argos or Home retail group.

meer53

Maybe you just never noticed it getting hot before ? £250 is about average for a washing machine. Maybe you just have very sensitive skin ? I never wash anything at 60 degrees, 40 is the highest i use, 30 degrees on stuff thats only slightly dirty.

unholyangel

LadyOfTheManor1 wrote: »

They told me to ring their approved engineers and pay for one to come out

...the idiotic engineer wouldn't give me the report as "I didn't employ him to do so".

Personally i'd be questioning this. If you have contacted them and paid the engineer for it then imo you DID employ him. That he was one of their "approved" engineers is irrelevant.

Front of my washing machine gets warm/tepid but not hot, even on a 60 degree wash. It'll be 12 years old next month, i was going to replace it (along with my cooker which is probably older than me! 27-30 years old) but sod's law would indicate if i did, the replacements would break. So i decided to keep them until they break

Anyway for you to run a test yourself? You get thermometer strip things. You could stick one on the door and perhaps ask a few neighbours or friends to do the same if they are running a 60 wash. Or you could run a 40 wash and see what the water heats up to (if there is a fault that is causing the water to be hotter than it should be, it would be more significant if a 40 wash is still heating up to 70 rather than a 60 wash heating up to 70).

Also, did the engineer run a 60 wash or 40?

LadyOfTheManor1

The engineer ran it on a 60 oc wash and wouldn't let me see what the temperature gauge said as "it was part of the report that I wasn't allowed to see". I'm just concerned that one could scald themselves from touching the front of the washing machine mid cycle and I'm sure it isn't right.

I also hate the fact the only approved engineers that Argos would let me use was that particular firm-and he said in 34 years he hadn't had a complaint about the exterior of the machine getting "too hot".

I'm not particularly sensitive as someone said, I got my electrician (with hands made of asbestos to have a feel) but I have a toddler and a baby due in a few weeks and bedding and towels in this household get washed on 90 degrees despite the environment...and they have done since I bought the thing so it's just a "new" error. I can't accept that the external machine is allowed to get to 90 degrees PLUS 10% which practically puts it at boiling point.

I don't think £250 is "cheap" for a machine, I think it's about normal, like I said earlier, so I wasn't really expecting this after such a short time. I'm a bit put out that I can't "see" the report.

unholyangel

LadyOfTheManor1 wrote: »

The engineer ran it on a 60 oc wash and wouldn't let me see what the temperature gauge said as "it was part of the report that I wasn't allowed to see". I'm just concerned that one could scald themselves from touching the front of the washing machine mid cycle and I'm sure it isn't right.

I also hate the fact the only approved engineers that Argos would let me use was that particular firm-and he said in 34 years he hadn't had a complaint about the exterior of the machine getting "too hot".

I'm not particularly sensitive as someone said, I got my electrician (with hands made of asbestos to have a feel) but I have a toddler and a baby due in a few weeks and bedding and towels in this household get washed on 90 degrees despite the environment...and they have done since I bought the thing so it's just a "new" error. I can't accept that the external machine is allowed to get to 90 degrees PLUS 10% which practically puts it at boiling point.

I don't think £250 is "cheap" for a machine, I think it's about normal, like I said earlier, so I wasn't really expecting this after such a short time. I'm a bit put out that I can't "see" the report.

Technically you dont need to use one of their approved engineers. You can use a independent one and bill them for it if found in your favour (providing the costs are reasonable of course).

Who did you pay to have the engineer come out? The retailer or the engineer themselves?

LadyOfTheManor1

Well this is the odd thing. I went into Argos after I failed to find an "option" to press on the phone when I rang their customer services and at the time I thought Bush were a separate commodity altogether. The Argos man said, once you've had an engineer check it out, we reimburse the cost of him. I waddled on home and inside the Bush instruction MANUAL was a customer service number...I rang this. The number belongs to JTM (?)contractors. You basically pay them £71 and so many pence and they send out an engineer-but now I know Bush supply to Argos and only Argos it's a bit of a bloody biased situation don't you think? The guy that came said he has to give the report to the JTM people and that I hadn't employed him-JTM employ him to he's only answerable to them.