Recorded or special delivery?

littlebighorse

Personally I've used recorded delivery and it has been fine on all occasions so far.
I believe that with my deal I have 30 days from date of the bill to send a copy. I therefore send it off as soon as I get the bill so in the event that it gets lost (which thankfully hasn't happened yet) I have plenty of time to send a replacement. If I hadn't received confirmation of receipt within say 10 days I would take action.
Special delivery is of course more reliable (though not flawless) but in using recorded I will have saved over £12 by my final claim in a couple of months on a 12 month contract.
There probably is no wrong or right answer really.

libertino

The benefit of special delivery would be the compensation/insurance, but if nobody's actually tried claiming on this we don't know whether it's worth the extra cost for that! With CoolNewMobile you HAVE to send the original rather than a copy of each bill, so if special is more reliable than recorded it may be worth it. But is it?

olly300

Apparently with Special Delivery if you want to claim you need to have proof of what you put in the envelope. So you will need to photocopy all the information first. I have heard stories of vouchers going missing in the post via special delivery and because the poster didn't photocopy the vouchers they couldn't claim on the insurance.

jamstaruk

libertino wrote:

Another thing: I'm sending both mine and my girlfriend's claims - I'm putting them in separate named envelopes within one big envelope. Shouldn't be a problem with that, should there? It's very very clear what's in each envelope.

1st always special delivery for posting

2nd depend on whether both phones are on one account if they are sending both together would be fine but if seperate accounts it could be just giving them the excuse to refuse your claim

Anon

Table on the linked page below shows the differences.
http://www.royalmail.com/portal/rm/content1?mediaId=22700562&catId=500201

Key differences - Recorded - signed for. Maximum £30 compensation if it goes missing but it only covers the value of what is in the envelope i.e. sheets of paper (bill/voucher) don't cost much and if replaced would be a small refund (cost of paper).

Special Delivery on its own does little more than that, apart from they also guarantee when it will actually get there (important if leaving it late) and track the letter through the system (and of course, if you were sending an item through the post rather than paperwork, it would cover that up to £500 or more depending on the fee).

However, Special Delivery AND Consequential Loss covers you for the loss of the paperwork. Therefore, if the mobile retailer demands original paperwork, it goes missing in the post and you therefore cannot claim (as you cannot replace the paperwork), you would be able to claim against the Post Office for your lost cashback (as that is effectively the consequence you are paying for - they loose the paperwork, you cannot claim and are financially at a loss as a result of their system error).

If it is delivered and signed for, there may be no additional value in Special Delivery over Recorded (as both prove who signed for it, when and where). However, if it goes missing and you also paid for consequential loss ...

Hope this helps clarify - I have been using Special Delivery and Consquential Loss all this year for sending in claims as although it is an expensive way of sending a few sheets of paper, £5.68 spent per claim (compared to worse case scenario of £105 loss) is worth it in my book for peace of mind.

Interesting though that in both scenarios it only means the letter has been delivered - it doesn't say you sent the right paperwork ...

Anon

maniac886

Anon wrote:

Table on the linked page below shows the differences.
http://www.royalmail.com/portal/rm/content1?mediaId=22700562&catId=500201

Key differences - Recorded - signed for. Maximum £30 compensation if it goes missing but it only covers the value of what is in the envelope i.e. sheets of paper (bill/voucher) don't cost much and if replaced would be a small refund (cost of paper).

Special Delivery on its own does little more than that, apart from they also guarantee when it will actually get there (important if leaving it late) and track the letter through the system (and of course, if you were sending an item through the post rather than paperwork, it would cover that up to £500 or more depending on the fee).

However, Special Delivery AND Consequential Loss covers you for the loss of the paperwork. Therefore, if the mobile retailer demands original paperwork, it goes missing in the post and you therefore cannot claim (as you cannot replace the paperwork), you would be able to claim against the Post Office for your lost cashback (as that is effectively the consequence you are paying for - they loose the paperwork, you cannot claim and are financially at a loss as a result of their system error).

If it is delivered and signed for, there may be no additional value in Special Delivery over Recorded (as both prove who signed for it, when and where). However, if it goes missing and you also paid for consequential loss ...

Hope this helps clarify - I have been using Special Delivery and Consquential Loss all this year for sending in claims as although it is an expensive way of sending a few sheets of paper, £5.68 spent per claim (compared to worse case scenario of £105 loss) is worth it in my book for peace of mind.

Interesting though that in both scenarios it only means the letter has been delivered - it doesn't say you sent the right paperwork ...

Anon

I also use special delivery with consequential loss as my cashback is worth nearly £500. It will cost me £35 to send the letters but its worth it especially with the companies becoming more strict!