£3000 Orange Bill - HELP!

kondormid

So you didn't check the price of the service before using it? Would you go into a restaurant and order an expensive bottle of Champagne without checking the price on the menu beforehand?

I think the problem here is the customer did not know they were ordering an expensive bottle of champagne and assumed they were ordering a bottle of house white, and why would they question it? It looked like house white, it tasted like house white and they ordered it in the same way they order house white... they just sat at the wrong table.

The question of whos fault is it is grey, the customer should find out the cost before using it. But let us not kid ourselves, this problem has been going on long enough that it should be clear to orange that £3k bills for roaming is a sign that the customer might not realise the cost of roaming data. Other companies have realised this and risen to the challenge.

taylor11_2

Hello

This may be of some help. I am sure that Orange should have capped your data roaming unless you opted out.

Edit - Apologies, for some reason I thought I had read Portugal . Egypt isn't in the EU, therefore, this will not apply.

Cheers
Taylor11


Charges and caps: The EU vs The Rest of the World

Generally you will find using international broadband is cheaper in the EU than elsewhere. The European Commission introduced a law capping the wholesale cost of broadband roaming to one euro per MB on July 1, 2009, and a year later on July 1, 2010 it introduced measures to ensure 'bill shock' would be a thing of the past within the EU.
What this means is that all mobile broadband providers must cap your monthly roaming bills at 50 euros (equivalent to around £45) - essentially, when you hit this mark, you will be cut off. However, you can arrange with your supplier in advance to have a higher limit, or no cap at all. You should also receive a warning from your mobile broadband provider when you hit 80 per cent of your limit.
Different providers are implementing the new law in slightly different ways:
O2: Applying the cap to ALL roaming, both inside Europe and elsewhere.
Vodafone: Applying the cap to the whole of Europe, not just the EU.
BT, Orange and Virgin: Applying the cap to EU countries only.


http://www.broadbandgenie.co.uk/mobilebroadband/help/will-i-be-able-to-use-my-mobile-broadband-account

Guys_Dad

There are two distinct problems/faults here.

The first is Orange's extortionate roaming charges. No question.

The second is clearly the customer's fault for not checking the cost of using the phone overseas. Not to check in advance is financial folly, as they have found out.

The best way forward in all these cases is to negotiate with the network, taking a reasonable approach and hoping they will do the same. But expectations of a write off are not going to be realised, I am afraid.

Unless agreed amount is paid off inside a month, then the customer's credit record will be noted with future repercussions.

NFH

Guys_Dad wrote: »

The best way forward in all these cases is to negotiate with the network, taking a reasonable approach and hoping they will do the same.

Indeed. Your best bet is to ask Orange to recalculate your bill as if you'd bought their most favourable data roaming bundles in advance.