EDF Really Useless

backfoot

Even the simplest matters are beyond EDF.

They failed to set up a gas direct debit on my relative's dual fuel account. After two months,I sent a message via the 'dubious' my account facility.

After six days, the reply says please ring us and we will set up the direct debit.:wall:

Hopeless.:(

DirectDebacle

They are French owned, so a small amount of 'je ne sais quoi', is to be expected.

I have been with them since March/April. No probs so far which is a little disappointing

McKneff

Ive been with EDF for quite a number of years and never had a moments bother with my account.
There are bound to be some mistakes made, they are a multi million pound business, show me one that doesnt have the odd hiccup.

And Ive always had excellent customer service.

JamesK10

DirectDebacle wrote: »

They are French owned, so a small amount of 'je ne sais quoi', is to be expected.

I have been with them since March/April. No probs so far which is a little disappointing

The UK business was flogged by the French to a HK Chinese consortium. That's how they managed to get even worse during their overhauls.

If you've got a bill to pay around now, only the automated phone system works, I would never let any energy company near my current account with a DD, as I can't afford to let them empty it (example, the other thread about the DD going up when in massive credit).

DirectDebacle

JamesK10 wrote: »

The UK business was flogged by the French to a HK Chinese consortium. That's how they managed to get even worse during their overhauls.

If you've got a bill to pay around now, only the automated phone system works, I would never let any energy company near my current account with a DD, as I can't afford to let them empty it (example, the other thread about the DD going up when in massive credit).

Thanks for the info. I do hope change of ownership doesn't cause backfoot to wing the wong number:D

backfoot

McKneff wrote: »

Ive been with EDF for quite a number of years and never had a moments bother with my account.
There are bound to be some mistakes made, they are a multi million pound business, show me one that doesnt have the odd hiccup.

And Ive always had excellent customer service.

Thank you so much for telling me that again, Mckneff. It makes it that much more bearable knowing once again that your experience is so trouble free and that you always get through on the phone within seconds.:T

I just wonder why the odd hiccup has turned into a monumental garlic and snail flavoured burp into the faces of loads of new customers.:D

Consumer Focus must be exaggerating their claims of the worst performing supplier (even above nPower:eek:). You could write to CF and get the balance right.

backfoot

JamesK10 wrote: »

The UK business was flogged by the French to a HK Chinese consortium. That's how they managed to get even worse during their overhauls.

Networks business,not Supply.

MillicentBystander

Aren't they majority owned by the French Govt?

PS And, agreed backfoot they really are absolutely useless! I'm massively in credit with them at the moment. Oh goody. Actually no, that's actually because they haven't billed me for gas yet. Ever. That is over 10 months I think. Although I've washed my hands with them so much it may actually be more months or less months. Pile of the steaming stuff.

McKneff

backfoot wrote: »

Thank you so much for telling me that again, Mckneff. It makes it that much more bearable knowing once again that your experience is so trouble free and that you always get through on the phone within seconds.:T

I just wonder why the odd hiccup has turned into a monumental garlic and snail flavoured burp into the faces of loads of new customers.:D

Consumer Focus must be exaggerating their claims of the worst performing supplier (even above nPower:eek:). You could write to CF and get the balance right.

I dont remember telling you it before, I have no idea who you are, I can only relate to questions and discussions on these forums with my own experiences of EDF, and just to clarify, I have never said Ive got through to them on the phone ins seconds, a few minutes, yes, Not sure whether I like the tone of your post to be quite honest. I like to give credit where its is due and for me EDF is given credit as well as Sky tV and American Express, who also give me excellent customer service.

annah1212

I have so many fond memories of EDF but my favourite was probably just last week, when they wrote to tell me I'm probably not on the best tariff for me, but because I've opted out of receiving marketing information, they can't tell me about the other tariffs. The best bit is that I haven't opted out .... :rotfl:

annah1212

harrowing. wrote: »

:T Maybe you opted out of opting in?

:rotfl::rotfl:Whatever's happened, it'll definitely be my fault and definitely not EDF's ....