Argos 30day Guarantee Exemptions!!!!!!!!

TakeThis

neilwoods wrote: »

Argos staff are just total idiots. The item is faulty, and comes with a 12 month warranty.

On small items like that, they won't even attempt to repair, not cost effective, just replace it.

Demand to speak to the manage or phone main Customer Services.

Let's not paint them all with the same brush. I think we can at least narrow it down to the staff that rejected the faulty item.
The only caveat being if they do not accept that it is faulty.

neilwoods

Let's put it this way, have been to the 5 near me, no product knowledge, and the staff i asked had very little idea on returns or there x amount days money back guarantee. 1 was assistant manager who had to go pick up a leaflet and read what it said. Other's were Dont know.

TakeThis

neilwoods wrote: »

Let's put it this way, have been to the 5 near me, no product knowledge, and the staff i asked had very little idea on returns or there x amount days money back guarantee. 1 was assistant manager who had to go pick up a leaflet and read what it said. Other's were Dont know.

I don't expect product knowledge, unless you mean their own terms and conditions. Just courteous staff.
I do my own research, which includes their T&Cs.

Anyway, if that is your experience, I hope that it isn't widespread.

neilwoods

Basic product knowledge on some of there range should a must. And every staff should know all there T&C .

Not everyone will do there own research

TakeThis

neilwoods wrote: »

Basic product knowledge on some of there range should a must. And every staff should know all there T&C .

Not everyone will do there own research

They have way too many products to expect that, but T&Cs are a must.

neilwoods

Too many products, Argos sell roughly twice the amounts of products than the place where i work, but we are expected to have product knowledge

valkeys

I have a problem with a camera we bought during the week. It was £79 (reduced from 99), so would expect something fairly decent. We have taken photos with it and they aren't all that clear, so today we took photos with it, and with another camera (its a few years old but cost similar price), and the colours are totally different, as well as the clarity. Problem is, I don't know if this new camera is actually faulty, or just a rip off. Any suggestions on what to say to Argos to get them to give us a refund? (obviously its one of many items not included in their 30day guarantee thingy).

Hammyman

lemontree wrote: »

They will not replace it as it is an exempt item!!!!!!!!!!!

They can say !!!!!! they want but Sale of Goods Act says differently and in a court, SOGA will be what is used to determine liability.

TakeThis

Hammyman wrote: »

They can say !!!!!! they want but Sale of Goods Act says differently and in a court, SOGA will be what is used to determine liability.

In this case, it was resolved by contacting head office.

SteveJW

I have always found them more than helpful, missing receipts, have just given them a rough idea of when I purchased and the last four digits of my card.

A few years ago I purchased one of their own brand electric toothbrush, went faulty after a few months. Took it back, didn't even test it just gave me another one. Second one went faulty after about six months, took it back and complained it's the second one to go faulty and wished I'd purchased a better quality one like a Braun that they now had on special offer. No problem sir, which Braun would you like, credited the price I paid for the original against my new purchase.

IMHO a lot of the issues arise in the way the customer deals with the staff, treat them with dignity and respect and you are usually treated the same.

I have a work colleague who threatens them with all sorts of action, I'm afraid he dosent get a very helpful response. I'm sure when he gives them his name it flags up on their computer