Item not received-help please!

NickyBat

It always amazes me how many sellers often state that if an item fails to be delivered they will provide proof of postage for the buyer to pursue with RM, and quite often it seems to be experienced sellers!

theonlywayisup

Valli wrote: »

YOU cannot pursue a claim through Royal Mail because YOU have no contract with them. The seller entered into the contract with RM when she posted the item to you. So, since RM have a duty to their customer, the seller, it is she who must pursue the claim.

This is incorrect.

However this is of no consequence to any buyer in the event as INR as the seller has legal responsibilities and additional eBay and PayPal responsibilities to get the item to the buyer.

http://www2.royalmail.com/customer-service/personal-customers/refunds-and-compensation/lost-item-compensation/lost-items

The sender or the recipient of the item may both claim for a lost item but only one will be paid compensation. If both claim for the same item then Royal Mail will process only the sender’s claim unless compensation has already been paid to the recipient. The claimant is required to provide the same evidence regardless of whether they are the sender or recipient.

Valli

Apologies - thought it was to do with contract law though it is interesting to note that Royal Mail does rank the sender's claim before the recipient in the event of both claiming.

theonlywayisup

Indeed, but only in the event they haven't already settled with the recipient first.

freddysmith

theonlywayisup wrote: »

This is incorrect.

However this is of no consequence to any buyer in the event as INR as the seller has legal responsibilities and additional eBay and PayPal responsibilities to get the item to the buyer.

http://www2.royalmail.com/customer-service/personal-customers/refunds-and-compensation/lost-item-compensation/lost-items

Interesting, you learn something new every day.
I also believe it’s incumbent on the seller to initiate the claim