Poor Broadband Speed, Stuck in Contrct

Anthonis

Hi, you haven't said your configuration and devices.
You can try to improve signal with routers which have strong signal chips like broadcom.
Also configurable signal strength.
Never believe what provider says. They are interested to give you as low speed as low they can.
Mobile internet has always limitations and fair usage policy which is really strict.

spud17

Looking forward to seeing the stats from your new supplier.

macman

Amazed that BT offered termination and compo. They are not technically in breach of anything, and they didn't deliver half of what was promised-they promised 0.5-1Mbps,, and you got 0.7MBps. The only issue is why that dipped to 0.5.

Mark_In_Hampshire

Good news that you've escaped and got out of a contract for something that proved to be useless. This needs to be possible so people aren't stuck with duff phone lines for years.

Here's the link to the OFCOM code of practice
http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/broadband-speeds-cop-2010/

Welcome to 3G :-) We get around 5 to 6Mbps which is 4 times faster than our landline too.

Gordon_Hose

corryl wrote: »

And relating to the more recent 'comments' - 50% of what was expected is definitely NOT GOOD ENOUGH!!
Again thanks to all for the 'Advice'.....

I get less than 50%... 9Mb on an up to 20Mb connection.

Do you think Sky will let me cancel? No, of course not.

Mark_In_Hampshire

Gordon_Hose wrote: »

I get less than 50%... 9Mb on an up to 20Mb connection.

Do you think Sky will let me cancel? No, of course not.

4th Principle: Managing customers' speed related problems
31. ISPs must be prepared to manage customers' problems when they report that they are not receiving the speeds that they had expected to receive when they purchased the broadband service.
32. To achieve this Principle, ISP must ensure the following:
a. Those ISPs using technologies such as DSL for which the access line speed can be lower than the headline speed must:
i. Have a robust process in place for identifying whether the problem relates to a slower than expected access line speed;
ii. Log the problem as a technical fault if the actual access line speed is at or below the minimum guaranteed access line speed, or if it is otherwise appropriate to do so. As soon as possible after the problem is logged as a technical fault, the ISP must tell the customer their minimum guaranteed access line speed and explain that if the technical fault cannot be fixed then the customer will have the opportunity to leave their contract immediately and without any penalty provided this is within a three month period of the start of their contract (or longer if the ISP so chooses). The ISP must then take steps to ensure the fault is corrected;
iii. If it appears from the diagnostics that the problem is likely to have resulted from factors within the customer's control, e.g. internal wiring, the ISP should advise the customer of that fact and provide assistance to alleviate the problem as soon as possible;
iv. If, after following the procedures i and ii above, the customer has implemented the measures advised by the ISP but continues to receive an access line speed at or below the minimum guaranteed access line speed then the ISP must offer the customer the opportunity to leave their contract immediately, and without penalty. Customers will only have the option to leave their contract without penalty within a three month period of the start of their contract.

The "expected to receive" bit is key. If Sky estimated the line would do 8Mbps out of a theoretically possible max of 24Mbps then 8Mbps is all they need to provide.

Admittedly, the legislation could have been much more simply worded as "if the customer doesn't get the speed that was estimated on sign up, the customer has the right to exit without penalty and the entire contract is voided, and all monies are repaid" but OFCOM doesn't have the teeth to do that.

Fortunately, with an ADSL2+ service which in theory can run at up to 24Mbps - a speed which only those in the exchange will see, with 2Mbps to 6Mbps being a much more likely and typical speed - the current OFCOM proposals turn down the disappointment factor a bit; the headline speed has to be one which 10% of customers can achieve.

Thus, "up to 24Mbps" becomes "up to 12Mbps" at a stroke. We have yet to see how this will impact advertising.

Gordon_Hose

Well, they said 5.5Mbps when I took the service...

The OP was aware of what speeds they would get "up to 1Mb", so although I agree 0.5Mbps is atrocious, I don't agree that the OP has been mis-sold.

Just glad they got the result they wanted from BT.