Poor Broadband Speed, Stuck in Contrct

steveE2

Just waiting for BT to tell me how long I have to pay for or how much penalty I have to pay.

You can find the BT Early Termination Charge here
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=26746&s_cid=con_FURL_termcharges
Also looking at your stats it seems your Noise Margin has been increased to 9dB from the standard 6,this could indicate a problem with your line hence the lower speed.
Have you done the checks iniltous suggested?

corryl

steveE2 wrote: »

Have you done the checks iniltous suggested?

All checks have been done by BT without issues...

spannerzone

Yes and now you should try connecting the hub directly into the test socket behind the master socket face plate to ensure it's not your internal phone wiring that's reducing the speed. BT test up to your master socket but I doubt they check from that point on (where your internal phone extensions could be an issue)

It's an easy test for most people with a standard master socket
http://www.kitz.co.uk/adsl/socket.htm

Dave101t

50% of advertised rate is pretty good going actually......

macman

corryl wrote: »

Looks like I will have to grin and bear it. Line investigated a few times and no faults.... When started had 700k/s, now less than 500k/s so effectively a 33% speed reduction..... mobile dongle at £25/month now getting more use but on a fair use package from years back... Just waiting for BT to tell me how long I have to pay for or how much penalty I have to pay.... But hey, they don't want or need my customer loyalty, and will keep making obscene profit whilst asking the government for more investment to upgrade THEIR network....

Thanks for all the 'advice', another case of Tough luck and get back in my (rather slow) box.... not even the Digital Britain Broadband pledge is going to help me in the year 20XX...

All the 'advice' you have been given is good. Sounds more like another case of throwing your toys out of the pram because you didn't receive the answer you would have liked.

steveE2

corryl wrote: »

All checks have been done by BT without issues...

Not what was asked
Have you done the checks iniltous suggested? "like plugging directly into the test socket with a new filter and connected via a lan cable etc."
The checks BT make are external to your premises any fault with internal wiring they cannot check without visiting(chargeable).
There's a guide here to help
http://www.kitz.co.uk/adsl/socket.htm

It's worth trying the test socket and seeing if your stats are any different to now.

Gordon_Hose

I agree, provided they have an NTE5 socket installed.

Qwiksilver

Dave101t wrote: »

50% of advertised rate is pretty good going actually......

Is this a result of the lower expectations we have all come to accept?

ps. this is not a criticism just an observation!

Gordon_Hose

Qwiksilver wrote: »

Is this a result of the lower expectations we have all come to accept?

ps. this is not a criticism just an observation!

It's a statement relevant to the UK broadband market, nothing to do with lower standards.

corryl

Update...
Yes, I have already done the checks direct to house inlet socket - No issues (or improvement), BT have done all their checks - They cannot improve it. BUT The complaint was escalated to Level 2-manager who stated:
This should not have gone on this long - original speed fault raised in March 11..... It should also have not escalated they wait it did... They agreed to terminate my contract without penalty and in addition refund my payment back to March where it was obvious BT could not provide what they had promised.

For this is I am truly grateful, to BT and as the advisor said -things should not have escalated to this point they way they did.. Yes maybe I did throw teddies out the cot, but I do believe in getting what I pay for. Which will now be a wireless dongle at a decent speed at slightly more cost.

And relating to the more recent 'comments' - 50% of what was expected is definitely NOT GOOD ENOUGH!!
Again thanks to all for the 'Advice'.....