trainline

aloise

I booked tickets with them, for 23rd Dec, 2 weeks ago with my Snr. rail card. I knew? the card was due up in january, and foolishly didn't even check it. Yesterday dh looked at his and realised they were due to expire 2 weeks before we go away. No problem, i thought. They must have come acroos this situation before. Rang this mornig to be informed that i would have to cancel the tickets with a £10 administration fee and rebook at a £15 higher cost for ordinary tickets. (the original ones were £33 )I don't mind the higher cost, Other than that renew
The Snr. rail cards which will be £50 and probley won;t be used again
as i won't be making this journey again in a hurry.
You would think they would have something in place so you could just pay the extra. I am not trying to con them, but that what it seems they do to their passengers.:mad:

Jeff_Bridges_hair

Never ever buy from third party sites like trainline or raileasy.

Were these advance tickets you bought - I suspect they were - then they come with the restriction that to change them costs a tenner - they all do this no matter who you buy them off of. Its part of the T&Cs of advance purchase tickets so they are not really conning you.

Always advisable to check your railcard before you purchase a ticket i would say is the best thing to come from this.

moonrakerz

aloise wrote: »

You would think they would have something in place so you could just pay the extra.

They do - extra staff !Someone has to pay for their time to change your tickets, why shouldn't you ?
It certainly isn't a "con"! it is clearly stated in the Ts & Cs.

You should be moaning about all the other charges that the Trainline add to your bill.........................

dzug1

It would have made no difference who you bought it from - the rules are set centrally, not by the ticketing agent.

Renewing the railcards is the obvious answer - they only have to be valid when the tickets are used, not when they are bought.

And can you be sure you'll never use them again? Life these days is unpredictable.

paddyrg

If they were Advance Single tickets...

Ticket restrictions

ADVANCE SINGLE

TICKET TYPE

ADVANCE
DESCRIPTION

Non-refundable ticket, only valid for the date, time and trains specified.
VALIDITY

You must travel on the date, time and trains specified. You may not start, break and resume, or end your journey at any intermediate station except to change to/from connecting trains as shown on the ticket(s) or other valid travel itinerary.
BOOKING

Can be booked up until the day before travel, subject to availability.
REFUNDS

No refunds available.
AMENDING YOUR BOOKING

Yes - date/time of tickets can be changed up until time of departure, subject to the payment of a GBP 10.00 fee per ticket per person and any difference in fares. You can only amend your booking by telephone where you can purchase a new ticket and your original tickets will be refunded minus any fees.
DISCOUNTS

Child discounts, 16-25 Railcard, Family and Friends Railcard (standard class only), Senior Railcard, HM Forces and Disabled Persons Railcards discounts apply.

As for buying from TheTrainLine, etc, they're fine. In fact TTL has by far the best Android app for tickets, they should all be this good.

Irn-Bru-Kid

Could you borrow a railcard from someone else? A friend perhaps? Ask around, you never know.

jamespir

Jeff_Bridges_hair wrote: »

Never ever buy from third party sites like trainline or raileasy.

Were these advance tickets you bought - I suspect they were - then they come with the restriction that to change them costs a tenner - they all do this no matter who you buy them off of. Its part of the T&Cs of advance purchase tickets so they are not really conning you.

Always advisable to check your railcard before you purchase a ticket i would say is the best thing to come from this.

why i have brought tickets from them and never had s problem

paddyrg

Irn-Bru-Kid wrote: »

Could you borrow a railcard from someone else? A friend perhaps? Ask around, you never know.

No, that's strictly against the terms of the deal and could be legally pursued as fraud, I believe.

The_One_Who

Irn-Bru-Kid wrote: »

Could you borrow a railcard from someone else? A friend perhaps? Ask around, you never know.

That is fraud, and if caught you will be classed as travelling without a valid ticket.

jamespir wrote: »

why i have brought tickets from them and never had s problem

Mainly because they charge a booking fee, which the train operators don't.

paddyrg

The_One_Who wrote: »

Mainly because they charge a booking fee, which the train operators don't.

Don't know about the websites, but there was no booking fee applied to my TTL booking on the Android app.

Jeff_Bridges_hair

jamespir wrote: »

why i have brought tickets from them and never had s problem

Booking fees and postal fees should you want them posted to you.