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Help Please Laptop infected I Think

pingu
pingu Posts: 1,467 Forumite
Part of the Furniture Combo Breaker
edited 8 October 2011 at 7:57AM in Techie Stuff
Hi
I use Mcafee antivirus which came free in a box with the laptop from argos
Windows7 home premium 64-bit SP1

i use ccleaner

last week warning popped up (your computer is at risk) when i try to scan my laptop it starts scanning but then stops:mad:
i have tried to download other free antivirus software,free fire wall etc recommended on here but i cant it just says not responding

also cant use control panel fuction to uninstal programes as it says not responding

last night when i connected iphone itunes wouldnt open

i use chrome, firefox and dont download silly stuff or go on silly website

my son listens/watches music from youtube on it and watches vampire diaries

Please help

Thank You
Honesty is the best policy doesn't matter which web site
you are on!

if i had known then what i know now!

a bargain is only a bargain if you really need it!
«13

Comments

  • waddler_8
    waddler_8 Posts: 3,588 Forumite
    Download DDS from the link below and save it to your desktop:

    Link

    After you've downloaded it and saved it to your desktop:

    • Double click DDS to run it.
    • When it's finished, DDS will open two logs:
    1. DDS.txt
    2. Attach.txt
    Save both reports to your desktop.

    Copy & paste the contents of just DDS.txt for now and post it here (you may need to split the log over separate posts)
  • GunJack
    GunJack Posts: 11,931 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    can you get into Safe Mode ?? keep tapping F8 when powering up the pc, and pick safe mode with networking.

    If you can, download, install, update and quick scan with mbam

    http://www.filehippo.com/download_malwarebytes_anti_malware/ download latest version top right side of page.
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • pingu
    pingu Posts: 1,467 Forumite
    Part of the Furniture Combo Breaker
    waddler_8 wrote: »
    Download DDS from the link below and save it to your desktop:

    Link

    After you've downloaded it and saved it to your desktop:

    • Double click DDS to run it.
    • When it's finished, DDS will open two logs:
    1. DDS.txt
    2. Attach.txt
    Save both reports to your desktop.

    Copy & paste the contents of just DDS.txt for now and post it here (you may need to split the log over separate posts)

    thanks

    when i clicked on the link you provided and clicked on save same thing not responding

    looks like its not letting me download anything

    Mcafee(your computer is at risk) just popped up again but when i click on check status and then on help it just doesnt load that little circle just keeps going round and round???
    Honesty is the best policy doesn't matter which web site
    you are on!

    if i had known then what i know now!

    a bargain is only a bargain if you really need it!
  • waddler_8
    waddler_8 Posts: 3,588 Forumite
    IF you cant access it in safe mode with networking as suggested by Gun Jack, do you have another PC available to download it to, and then transfer it via a USB stick or CD? You can do the same with MBAM. I would also download this with them too:

    http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe

    Let us know for further instructions.
  • pingu
    pingu Posts: 1,467 Forumite
    Part of the Furniture Combo Breaker
    edited 8 October 2011 at 9:51AM
    GunJack wrote: »
    can you get into Safe Mode ?? keep tapping F8 when powering up the pc, and pick safe mode with networking.

    If you can, download, install, update and quick scan with mbam

    http://www.filehippo.com/download_malwarebytes_anti_malware/ download latest version top right side of page.
    thanks
    same again

    it just let me download in safe mode and im scanning now will let you now later
    thanks
    Honesty is the best policy doesn't matter which web site
    you are on!

    if i had known then what i know now!

    a bargain is only a bargain if you really need it!
  • pingu
    pingu Posts: 1,467 Forumite
    Part of the Furniture Combo Breaker
    GunJack wrote: »
    can you get into Safe Mode ?? keep tapping F8 when powering up the pc, and pick safe mode with networking.

    If you can, download, install, update and quick scan with mbam

    http://www.filehippo.com/download_malwarebytes_anti_malware/ download latest version top right side of page.

    i have scanned it quick and full and found nothing?

    tried to open skype before it just says not responding

    still cant download any other antivirus programes

    when i turn laptop on and click on chrome or firefox it takes ages to load

    Thank You
    Honesty is the best policy doesn't matter which web site
    you are on!

    if i had known then what i know now!

    a bargain is only a bargain if you really need it!
  • waddler_8
    waddler_8 Posts: 3,588 Forumite
    Can you download the file I linked to in post #2 the same way you downloaded malwarebytes (MBAM)?

    Also, did you scan with MBAM in safe mode?

    If you did, run a scan in normal mode and post the log it produces, even if it finds nothing.
  • pingu
    pingu Posts: 1,467 Forumite
    Part of the Furniture Combo Breaker
    Malwarebytes' Anti-Malware 1.51.2.1300
    https://www.malwarebytes.org

    Database version: 7908

    Windows 6.1.7601 Service Pack 1
    Internet Explorer 8.0.7601.17514

    09/10/2011 16:14:04
    mbam-log-2011-10-09 (16-14-04).txt

    Scan type: Quick scan
    Objects scanned: 176420
    Time elapsed: 2 minute(s), 53 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)




    i cant download from the link in your second post
    scanned in safe and normal mode
    Honesty is the best policy doesn't matter which web site
    you are on!

    if i had known then what i know now!

    a bargain is only a bargain if you really need it!
  • pingu
    pingu Posts: 1,467 Forumite
    Part of the Furniture Combo Breaker
    waddler_8 wrote: »
    Can you download the file I linked to in post #2 the same way you downloaded malwarebytes (MBAM)?

    Also, did you scan with MBAM in safe mode?

    If you did, run a scan in normal mode and post the log it produces, even if it finds nothing.
    just done this in safe mode


    .
    DDS (Ver_2011-08-26.01) - NTFSAMD64 NETWORK
    Internet Explorer: 8.0.7601.17514
    Run by Ali at 16:50:15 on 2011-10-09
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.1907.775 [GMT 1:00]
    .
    AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
    FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\mfevtps.exe
    C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
    C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\Explorer.EXE
    C:\Windows\system32\ctfmon.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Windows\SysWOW64\cmd.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\SysWOW64\cscript.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://toshiba.msn.com
    uDefault_Page_URL = hxxp://toshiba.msn.com
    uInternet Settings,ProxyOverride = *.local
    uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    mWinlogon: Userinit=userinit.exe
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
    BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110921195227.dll
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    BHO: TOSHIBA Media Controller Plug-in: {f3c88694-effa-4d78-b409-54b7b2535b14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
    TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    uRun: [Google Update] "C:\Users\Ali\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [NBAgent] "c:\Program Files (x86)\Nero\Nero 10\Nero BackItUp\NBAgent.exe" /WinStart
    mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
    mRun: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
    mRun: [KeNotify] "C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe" LPCM
    mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
    mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
    mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
    dRun: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online Product Information\topi.exe
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
    mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    mPolicies-system: EnableLinkedConnections = 1 (0x1)
    IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    TCP: DhcpNameServer = 192.168.1.254
    TCP: Interfaces\{9E013B8A-BE41-43B6-BEB6-85C6104005FD} : DhcpNameServer = 100.100.0.102
    TCP: Interfaces\{DDDE0890-AA39-4B76-833B-85E28CA4A820} : DhcpNameServer = 192.168.1.254
    Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\McAfee\MSC\McSnIePl.dll
    Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
    Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
    Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO-X64: AcroIEHelperStub - No File
    BHO-X64: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll
    BHO-X64: McAfee Phishing Filter - No File
    BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110921195227.dll
    BHO-X64: scriptproxy - No File
    BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    BHO-X64: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    BHO-X64: SkypeIEPluginBHO - No File
    BHO-X64: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    BHO-X64: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
    TB-X64: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun-x64: [NBAgent] "c:\Program Files (x86)\Nero\Nero 10\Nero BackItUp\NBAgent.exe" /WinStart
    mRun-x64: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    mRun-x64: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
    mRun-x64: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
    mRun-x64: [KeNotify] "C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe" LPCM
    mRun-x64: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
    mRun-x64: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
    mRun-x64: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    mRun-x64: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Ali\AppData\Roaming\Mozilla\Firefox\Profiles\vjludpfm.default\
    FF - prefs.js: browser.search.selectedEngine - Secure Search
    FF - prefs.js: keyword.URL - hxxp://uk.search.yahoo.com/search?fr=mcafee&p=
    FF - plugin: c:\progra~2\mcafee\msc\npMcSnFFPl.dll
    FF - plugin: C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL
    FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\McAfee\SiteAdvisor\NPMcFFPlg32.dll
    FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\4.0.60531.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Users\Ali\AppData\Local\Google\Update\1.3.21.69\npGoogleUpdate3.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\system32\drivers\mfehidk.sys --> C:\Windows\system32\drivers\mfehidk.sys [?]
    R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\system32\drivers\mfewfpk.sys --> C:\Windows\system32\drivers\mfewfpk.sys [?]
    R1 mfenlfk;McAfee NDIS Light Filter;C:\Windows\system32\DRIVERS\mfenlfk.sys --> C:\Windows\system32\DRIVERS\mfenlfk.sys [?]
    R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
    R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-7-8 249936]
    R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2011-5-3 208272]
    R2 mfevtp;McAfee Validation Trust Protection Service;"C:\Windows\system32\mfevtps.exe" --> C:\Windows\system32\mfevtps.exe [?]
    R3 CeKbFilter;CeKbFilter;C:\Windows\system32\DRIVERS\CeKbFilter.sys --> C:\Windows\system32\DRIVERS\CeKbFilter.sys [?]
    R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]
    R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\system32\drivers\mfefirek.sys --> C:\Windows\system32\drivers\mfefirek.sys [?]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
    R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\Windows\system32\DRIVERS\rtl8192Ce.sys --> C:\Windows\system32\DRIVERS\rtl8192Ce.sys [?]
    S0 RapportKE64;RapportKE64;C:\Windows\system32\Drivers\RapportKE64.sys --> C:\Windows\system32\Drivers\RapportKE64.sys [?]
    S1 RapportCerberus_29574;RapportCerberus_29574;C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\29574\RapportCerberus64_29574.sys [2011-8-3 386128]
    S1 RapportEI64;RapportEI64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys [2011-9-25 55056]
    S1 RapportPG64;RapportPG64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys [2011-9-25 61712]
    S2 cfWiMAXService;ConfigFree WiMAX Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe [2010-1-28 249200]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S2 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [2009-3-10 46448]
    S2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2010-10-20 821664]
    S2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek USB 2.0 Card Reader\RIconMan.exe [2010-12-11 1811456]
    S2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2011-10-8 366152]
    S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-7-8 249936]
    S2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-7-8 249936]
    S2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-7-8 249936]
    S2 McShield;McAfee McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2011-5-3 199008]
    S2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2010-5-4 503080]
    S2 RapportMgmtService;Rapport Management Service;C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe [2011-9-25 919352]
    S2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2010-9-14 508264]
    S2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2010-12-11 2320920]
    S3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]
    S3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
    S3 cfwids;McAfee Inc. cfwids;C:\Windows\system32\drivers\cfwids.sys --> C:\Windows\system32\drivers\cfwids.sys [?]
    S3 fssfltr;fssfltr;C:\Windows\system32\DRIVERS\fssfltr.sys --> C:\Windows\system32\DRIVERS\fssfltr.sys [?]
    S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2011-5-13 1492840]
    S3 Impcd;Impcd;C:\Windows\system32\DRIVERS\Impcd.sys --> C:\Windows\system32\DRIVERS\Impcd.sys [?]
    S3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]
    S3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\system32\drivers\mfeavfk.sys --> C:\Windows\system32\drivers\mfeavfk.sys [?]
    S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\system32\drivers\mferkdet.sys --> C:\Windows\system32\drivers\mferkdet.sys [?]
    S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
    S3 PGEffect;Pangu effect driver;C:\Windows\system32\DRIVERS\pgeffect.sys --> C:\Windows\system32\DRIVERS\pgeffect.sys [?]
    S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
    S3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys --> C:\Windows\system32\DRIVERS\Sftfslh.sys [?]
    S3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys --> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?]
    S3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys --> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?]
    S3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys --> C:\Windows\system32\DRIVERS\Sftvollh.sys [?]
    S3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2010-9-14 219496]
    S3 TemproMonitoringService;Notebook Performance Tuning Service (TEMPRO);C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe [2010-5-11 124368]
    S3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2010-12-11 51512]
    S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
    S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
    S4 McOobeSv;McAfee OOBE Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-7-8 249936]
    S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
    .
    =============== Created Last 30 ================
    .
    2011-10-08 10:14:26 69000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{2F86FBA5-2CBC-4BE3-B938-E808C1E99064}\offreg.dll
    2011-10-08 09:40:16
    d
    w- C:\Users\Ali\AppData\Roaming\Malwarebytes
    2011-10-08 09:40:10
    d
    w- C:\ProgramData\Malwarebytes
    2011-10-08 09:40:08 25416 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2011-10-08 09:40:07
    d
    w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
    2011-10-08 08:58:38
    d
    w- C:\Users\Ali\AppData\Local\ElevatedDiagnostics
    2011-10-07 17:30:11 9049936 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{2F86FBA5-2CBC-4BE3-B938-E808C1E99064}\mpengine.dll
    2011-10-07 08:00:19 902656 ----a-w- C:\Windows\System32\d2d1.dll
    2011-10-07 08:00:19 739840 ----a-w- C:\Windows\SysWow64\d2d1.dll
    2011-10-07 08:00:19 1544192 ----a-w- C:\Windows\System32\DWrite.dll
    2011-10-07 08:00:19 1139200 ----a-w- C:\Windows\System32\FntCache.dll
    2011-10-07 08:00:19 1076736 ----a-w- C:\Windows\SysWow64\DWrite.dll
    2011-09-21 18:52:26 28504 ----a-w- C:\Program Files (x86)\Mozilla Firefox\ScriptFF.dll
    .
    ==================== Find3M ====================
    .
    2011-09-27 06:37:03 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2011-09-25 18:00:08 64272 ----a-w- C:\Windows\System32\drivers\RapportKE64.sys
    2011-08-19 14:59:28 158832 ----a-w- C:\Windows\System32\mfevtps.exe
    2011-08-15 09:00:06 9984 ----a-w- C:\Windows\System32\drivers\mfeclnk.sys
    2011-08-15 09:00:06 75672 ----a-w- C:\Windows\System32\drivers\mfenlfk.sys
    2011-08-15 09:00:06 65128 ----a-w- C:\Windows\System32\drivers\cfwids.sys
    2011-08-15 09:00:06 642824 ----a-w- C:\Windows\System32\drivers\mfehidk.sys
    2011-08-15 09:00:06 481504 ----a-w- C:\Windows\System32\drivers\mfefirek.sys
    2011-08-15 09:00:06 283744 ----a-w- C:\Windows\System32\drivers\mfewfpk.sys
    2011-08-15 09:00:06 228752 ----a-w- C:\Windows\System32\drivers\mfeavfk.sys
    2011-08-15 09:00:06 158584 ----a-w- C:\Windows\System32\drivers\mfeapfk.sys
    2011-08-15 09:00:06 100904 ----a-w- C:\Windows\System32\drivers\mferkdet.sys
    2011-08-09 08:46:19 31 ---ha-w- C:\Windows\UKCpInfo.sys
    2011-07-22 05:22:26 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
    2011-07-22 04:54:18 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2011-07-16 05:41:50 362496 ----a-w- C:\Windows\System32\wow64win.dll
    2011-07-16 05:41:49 243200 ----a-w- C:\Windows\System32\wow64.dll
    2011-07-16 05:41:49 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
    2011-07-16 05:39:10 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
    2011-07-16 05:37:12 421888 ----a-w- C:\Windows\System32\KernelBase.dll
    2011-07-16 04:29:19 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
    2011-07-16 04:26:00 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
    2011-07-16 04:25:37 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
    2011-07-16 04:24:23 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
    2011-07-16 04:24:22 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll
    2011-07-16 02:21:44 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
    2011-07-16 02:21:41 2048 ----a-w- C:\Windows\SysWow64\user.exe
    2011-07-16 02:17:19 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
    2011-07-16 02:17:19 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
    2011-07-16 02:17:19 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
    2011-07-16 02:17:19 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
    2011-07-12 10:34:00 96104 ----a-w- C:\Windows\System32\dns-sd.exe
    2011-07-12 10:34:00 85864 ----a-w- C:\Windows\System32\dnssd.dll
    2011-07-12 10:34:00 61288 ----a-w- C:\Windows\System32\jdns_sd.dll
    2011-07-12 10:34:00 212840 ----a-w- C:\Windows\System32\dnssdX.dll
    2011-07-12 10:20:54 83816 ----a-w- C:\Windows\SysWow64\dns-sd.exe
    2011-07-12 10:20:54 73064 ----a-w- C:\Windows\SysWow64\dnssd.dll
    2011-07-12 10:20:54 50536 ----a-w- C:\Windows\SysWow64\jdns_sd.dll
    2011-07-12 10:20:54 178536 ----a-w- C:\Windows\SysWow64\dnssdX.dll
    .
    ============= FINISH: 16:51:11.64 ===============
    Honesty is the best policy doesn't matter which web site
    you are on!

    if i had known then what i know now!

    a bargain is only a bargain if you really need it!
  • waddler_8
    waddler_8 Posts: 3,588 Forumite
    I can't see much wrong there to be honest. Download this the same way - Where possible though run them in normal mode rather than safe mode.


    Download this and save it to your desktop.

    http://public.avast.com/~gmerek/aswMBR.exe

    When you've downloaded it...
    • Right click aswMBR.exe & choose "Run as Administrator" to run it
    • Click No to the prompt to download Avast! virus definitions.
    • Click the Scan button.
    • When the scan reports "Scan finished successfully", click Save log & save the log to your desktop.
    • Click OK when prompted. aswMBR.txt & MBR.dat will be appear on your desktop.
    • Click EXIT.
    • Copy & paste the contents of aswMBR.txt here.
    Should it report something, don't try to fix anything with it yet, just post the log.
This discussion has been closed.
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