Another Fault with Lake District Tents!!!!!!

nikkinoo83

Hey just to let u know, those of u who have received ur second tent from the land of milk and bunny comp, I have been told that emails have started to go out again to say they are faulty again and apparently they are now sending a £20 Toys R us voucher instead x

nikkinoo83

i have yet to receive an email but this news came from a reliable source x

rennie1811

I have received my email and I must say this has all been handled really well - can't wait for my £20 voucher

becky004

I just got the email, looking forward to receiving my voucher :j

chelsea1969

Oo haven't had the E-mail yet but if I had a choice the voucher would have won so quite happy with that !

Computertec

Received email, cannot wait for my voucher! :j

nikkinoo83

rennie1811 wrote: »

I have received my email and I must say this has all been handled really well - can't wait for my £20 voucher

I completely agree - just got my email and i must say its nice that they have let us kow on both occassios and that they are replacing the prize, with, in my mind, a better one x

chunkychocky

What a lovely company. They have handled this very well. Must have earned them a lot of goodwill.

layla1979

lol just got my email. Well chuffed with that

modgit

yes, just got my email too, what a lovely company.

~~Diane~~

Just checked and received the email also. :j

[FONT=Arial, Helvetica, sans-serif]Dear customer[/FONT]

[FONT=Arial, Helvetica, sans-serif]Thank you for your patience regarding the situation with the Lake District Cheese Co promotional play tents. We really appreciate it. Unfortunately we have some disappointing news. Despite having re-ordered new play tents with added safety features, and despite these also passing the necessary European safety standards, it has been brought to our attention that a small number of the new tents have had the same problem as the last ones – namely that sharp edges can become exposed in the frame. [/FONT]

[FONT=Arial, Helvetica, sans-serif]Therefore we have taken the decision not to send you a new play tent. [/FONT]

[FONT=Arial, Helvetica, sans-serif]As a replacement for the prize you had won, we will be sending you a £20 voucher for Toys R Us next week. Under the circumstances, we will not be replacing the play tent.[/FONT]

[FONT=Arial, Helvetica, sans-serif]We would once again like to apologise to you and your child for the inconvenience and disappointment, but the safety of your child remains our prime concern. We would like to thank you for your understanding of this regrettable situation..[/FONT]

[FONT=Arial, Helvetica, sans-serif]Yours sincerely[/FONT]