buyer cancelling item

reeree

im so annoyed, just had a buyer email me and say, l no longer want this item please issue me with an immediate refund, l wouldnt mind but she beat quite a few others to buy this item, what is wrong with these people not only that l had 8 none paying bidders in the last couple of months and lve now got another 7 to deal with why bid if your not going to buy, my question is can l cancel this item and if l can can she still leave feedback because l'd really like to send her a message saying what l think, has anyone else noticed an increase in non paying bidders, thanks for any help

MissGivings_2

reeree wrote: »

im so annoyed, just had a buyer email me and say, l no longer want this item please issue me with an immediate refund, l wouldnt mind but she beat quite a few others to buy this item, what is wrong with these people not only that l had 8 none paying bidders in the last couple of months and lve now got another 7 to deal with why bid if your not going to buy, my question is can l cancel this item and if l can can she still leave feedback because l'd really like to send her a message saying what l think, has anyone else noticed an increase in non paying bidders, thanks for any help

Your buyer can leave feedback after a cancellation!

reeree

MissGivings wrote: »

Your buyer can leave feedback after a cancellation!

Typical that is so annoying :mad:

steveE2

When did the item sell and buyer pay?

That's a lot of npb's unless you sell 1000's a month,check your listings to see if there is anything there to attract these type of buyers.

MissGivings_2

Why are you thinking of cancelling instead of opening non payment cases anyway?

Best to open a Non Payment Dispute after 4 days and if it closes with no payment your buyer gets a strike against their account and any negative feedback left will be removed by eBay.

buyer requirements can be set to block buyers with 2 or more strikes, so an NPD it's a more effective sanction than retaliatory messages.

And it does us all a favour too

PS If you do send a cancellation and your buyer refuses, you lose your Final Value Fees.
Never send one unless your buyer knows they have to agree on the form.
Lots of buyers think they only have to ask the seller and that the form is only a confirmation, so they don't bother reading it

hermum

reeree wrote: »

im so annoyed, just had a buyer email me and say, l no longer want this item please issue me with an immediate refund, l wouldnt mind but she beat quite a few others to buy this item, what is wrong with these people not only that l had 8 none paying bidders in the last couple of months and lve now got another 7 to deal with why bid if your not going to buy, my question is can l cancel this item and if l can can she still leave feedback because l'd really like to send her a message saying what l think, has anyone else noticed an increase in non paying bidders, thanks for any help

MissGivings wrote: »

Why are you thinking of cancelling instead of opening non payment cases anyway?

Best to open a Non Payment Dispute after 4 days and if it closes with no payment your buyer gets a strike against their account and any negative feedback left will be removed by eBay.

buyer requirements can be set to block buyers with 2 or more strikes, so an NPD it's a more effective sanction than retaliatory messages.

And it does us all a favour too

PS If you do send a cancellation and your buyer refuses, you lose your Final Value Fees.
Never send one unless your buyer knows they have to agree on the form.
Lots of buyers think they only have to ask the seller and that the form is only a confirmation, so they don't bother reading it

Buyer had paid before changing their mind about wanting the item.

MissGivings_2

hermum wrote: »

Buyer had paid before changing their mind about wanting the item.

Thanks hermum, hands up. I confused the two,
'l had 8 none paying bidders in the last couple of months and lve now got another 7 to deal with why bid if your not going to buy'

So sorry OP, for my mistake, I didn't read your post carefully enough.

hermum

MissGivings wrote: »

Thanks hermum, hands up. I confused the two,
'l had 8 none paying bidders in the last couple of months and lve now got another 7 to deal with why bid if your not going to buy'

So sorry OP, for my mistake, I didn't read your post carefully enough.

It's easily done. I'd just had a cup of tea.
OP have you refunded the buyer yet? If not I'd send the cancellation through first, hopefully she'll agree straight away & then you get your fees back & can also offer a 2nd chance.

reeree

hermum wrote: »

It's easily done. I'd just had a cup of tea.
OP have you refunded the buyer yet? If not I'd send the cancellation through first, hopefully she'll agree straight away & then you get your fees back & can also offer a 2nd chance.

no lve not refunded yet l thought l'd wait and see what advice l got on here, will do what you say l think and send the cancellation first before giving her her money back

reeree

steveE2 wrote: »

When did the item sell and buyer pay?

That's a lot of npb's unless you sell 1000's a month,check your listings to see if there is anything there to attract these type of buyers.

no l dont sell 1000s a month maybe 8 or 9 a week so not that many really, its only happened over the last 3 months or so and its always people with low feedback, lm going to have to tighten my sellers preferences but how do l do that

MissGivings_2

reeree wrote: »

no l dont sell 1000s a month maybe 8 or 9 a week so not that many really, its only happened over the last 3 months or so and its always people with low feedback, lm going to have to tighten my sellers preferences but how do l do that

go to site preferences, buyer requirements