buyer cancelling item

hermum

A few months ago I had a sharp increase in NPB, at the time I posted on here about it & several of us were seeing more than usual.
I think the idiot sellers who give a false positive are doing a disservice as several of the people who would have been blocked for having 2 strikes or less than 5 + fb with no credit card had been left positive FB with a neg comment.
Unless sellers can leave feedback after going through the NPB process.
These buyers no longer get caught out.

MissGivings_2

hermum wrote: »

A few months ago I had a sharp increase in NPB, at the time I posted on here about it & several of us were seeing more than usual.
I think the idiot sellers who give a false positive are doing a disservice as several of the people who would have been blocked for having 2 strikes or less than 5 + fb with no credit card had been left positive FB with a neg comment.
Unless sellers can leave feedback after going through the NPB process.
These buyers no longer get caught out.

agree 100%

When eBay stopped sellers leaving negative feedback for buyers 3 years ago, one really good thing happened- all that hideous tit for tat liar-LIar-CHEAT stuff was awful.

(buyer behaviour has deteriorated since the FB change too)

Now there's a more effective way for sellers restricting serial non-payers than tit for tat on the FB pages. Two npb strikes and buyers are restricted by seller's preferences.

Sellers do everyone a favour opening npb's instead of cancelling but cancel instead, often losing their fees or don't know about buyer prefs etc, allowing these buyers to sail on and on.

Obviously_the_best

why not use second chance offers? they don't cost anything

reeree

Obviously_the_best wrote: »

why not use second chance offers? they don't cost anything

is that true l always thought it cost you to send a second chance offer

MissGivings_2

reeree wrote: »

is that true l always thought it cost you to send a second chance offer

It's true.

The transaction with the first bidder must be ended first before making a second chance offer though .

Crowqueen

reeree wrote: »

no lve not refunded yet l thought l'd wait and see what advice l got on here, will do what you say l think and send the cancellation first before giving her her money back

No point in forcing her to have an item she doesn't wants. Refund her, ask her for a cancellation, and move on - you still have it to resell.

Crowqueen

MissGivings wrote: »

agree 100%

When eBay stopped sellers leaving negative feedback for buyers 3 years ago, one really good thing happened- all that hideous tit for tat liar-LIar-CHEAT stuff was awful.

(buyer behaviour has deteriorated since the FB change too)

Now there's a more effective way for sellers restricting serial non-payers than tit for tat on the FB pages. Two npb strikes and buyers are restricted by seller's preferences.

Sellers do everyone a favour opening npb's instead of cancelling but cancel instead, often losing their fees or don't know about buyer prefs etc, allowing these buyers to sail on and on.

Feedback for buyers is useless - no-one sees it before anyone buys and there are preferences in place to block serial non-payers so it's largely superfluous to be able to neg. I wrote an essay which Soo suggested I post to the eBay tips and tricks thread explaining why negs for buyers are useless.

Buyers have consumer rights, even from private sellers - so some "bad behaviour" is just being a little bit bolder to call out sellers for poor service. The responsibilities on each side are different so the system does not revolve around manners or etiquette, it revolves around rights and responsibilities. Sellers are now accountable for what they sell without having any threats to hold over a buyer who has paid for something and not got what they paid for.

pinkshoes

Crowqueen wrote: »

No point in forcing her to have an item she doesn't wants. Refund her, ask her for a cancellation, and move on - you still have it to resell.

Is it possible to request the cancellation BEFORE issuing the refund? (I have no idea!)

MissGivings_2

Crowqueen wrote: »

Feedback for buyers is useless - no-one sees it before anyone buys and there are preferences in place to block serial non-payers so it's largely superfluous to be able to neg. I wrote an essay which Soo suggested I post to the eBay tips and tricks thread explaining why negs for buyers are useless.

Buyers have consumer rights, even from private sellers - so some "bad behaviour" is just being a little bit bolder to call out sellers for poor service. The responsibilities on each side are different so the system does not revolve around manners or etiquette, it revolves around rights and responsibilities. Sellers are now accountable for what they sell without having any threats to hold over a buyer who has paid for something and not got what they paid for.

It's a given that buyers have consumer rights, my point was an observation about buyers' changed behaviour since eBay's feedback changes.

Many sellers who have sold on eBay for longer notice the 'bad behaviour' of buyers taking advantage of certain perceived 'loopholes' since the feedback system was changed.

reeree

Crowqueen wrote: »

No point in forcing her to have an item she doesn't wants. Refund her, ask her for a cancellation, and move on - you still have it to resell.

Im not trying to force her to have it , l just wanted the advice from others about cancelling an item as lve never done it before, the things that annoyed me more than anything is the way she worded her email and the fact that she beat several others who were bidding on it