Insufficient Postage

Crowqueen

MissGivings wrote: »

If you don't collect the item from your sorting office by paying the extra postage it will be returned to the sender.

If you still want the item you would have to pay the postage again.

A good seller will of course refund insufficient postage!

If you receive no reply from the sender and you want to look elsewhere for the item, open an Item Not Received case.

SD is kept for substantially longer than RD items - 21 days IIRC rather than 7 - so there's no pressing difficulty on this.

Certainly in this situation it is not the buyer's fault the item might be returned to sender. I'd pay and then claim it back off the seller if I wanted the item but I think since it is the seller's responsibility to make sure the item is delivered then the seller should pay to resend, "good" seller or no. A good seller would PP the buyer the amount now for them to get it delivered, perhaps on presentation proof that this is the problem in this case as it is a substantial amount to pay. I've paid over a couple of quid before now for this mistake so I don't think it is just down to the seller.

You obviously mean well but in the case where a buyer is out of pocket like this it's not acceptable to say that they are responsible for paying twice the postage. Yes, if they didn't originally collect it it would be much different. But the buyer should not have to pay extra to what they paid on the listing and they have no control over this situation themselves -- so why should they pay?

From a buyer's POV you've got to remember that the buyer pays largely for the convenience of having an item, not to feather the seller's nest. So any advice given to buyers should usually - unless they are obviously doing something crooked, though few will admit to it on here, whereas sellers often don't understand the full extent of their responsibilities so may need telling that what they are doing is illegal, against eBay/Paypal rules or best practice - bear this principle in mind.

macfly

custardy wrote: »

but why should SD not require one?

The question is why should it? Similar service to parcelforce but an extra lable is required.

custardy

macfly wrote: »

The question is why should it? Similar service to parcelforce but an extra lable is required.

because RM and PF use different services and systems
every item PF handle has a barcode,so their systems are set up as such
RMs are not
I think people simply are not aware of how archaic RMs IT hardware is
the guns used for SDs (as the PDAs are still not fully implemented) are ancient

macfly

But that's exactly my point. You don't need up to date hardware to incorporate the same info in to the RM system. Barcode software is all over the place, in the tiniest corner shops.

custardy

macfly wrote: »

But that's exactly my point. You don't need up to date hardware to incorporate the same info in to the RM system. Barcode software is all over the place, in the tiniest corner shops.

right.so you scan the barcode then what
how does that show postage paid?

macfly

The same way that parcelforce do it, why is that so hard to grasp? Both "companies" owned by the same organisation. Both services similar in operation. One more complicated than the other.

custardy

macfly wrote: »

The same way that parcelforce do it, why is that so hard to grasp? Both "companies" owned by the same organisation. Both services similar in operation. One more complicated than the other.

yes it is
because PF has different systems
the PO systems dont even talk to RMs systems
is it so hard for you to grasp?
Im telling you the guns used in RM would have no way of accessing data with regard to postage paid

withabix

Getting back on topic....

HOW can a SD item not have the correct postage?

The postage is determined by the Post Office which took the parcel. The scales weight the item and tell the cashier what the charge is.

The only fault can be out-of-calibration scales (quite possible) or the customer putting their finger under the scales so they mis-weigh.

soolin

withabix wrote: »

Getting back on topic....

HOW can a SD item not have the correct postage?

The postage is determined by the Post Office which took the parcel. The scales weight the item and tell the cashier what the charge is.

The only fault can be out-of-calibration scales (quite possible) or the customer putting their finger under the scales so they mis-weigh.

As above. I weigh my own item and print out my special delivery postage via paypal. I then either attach my own silver label to parcel, or my mail centre does and they stamp the receipt. They do not reweigh the item nor check how much postage I have paid.

custardy

withabix wrote: »

Getting back on topic....

HOW can a SD item not have the correct postage?

The postage is determined by the Post Office which took the parcel. The scales weight the item and tell the cashier what the charge is.

The only fault can be out-of-calibration scales (quite possible) or the customer putting their finger under the scales so they mis-weigh.

or a PPI customer not putting any postage on