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Ebay Seller Changing Invoice P&P
Comments
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But that's what you have to work with so you have to accept it.No, it's not balanced and fair. Anything that starts with five stars as normal and works downwards according to people's perceptions is not fair. It doesn't leave any room for rewarding sellers who give really excellent service any more than the ones who just do the bare minimum.
It is fair from a buyer's perspective as the system may not be granular enough for your tastes but it is how buyers see the situation and that is the important and very necessary part.
If averages were slightly lower there would still be people complaining, probably people whinging "why do buyers mark me with a 3 when I so obviously deserve a 5?" "why don't buyers mark higher?" "buyers should give 5 stars because I posted when I stated in my listing/stamp cost/my listing was accurate" "why do they only ever give 3 stars?". Arguing about how it should be is angels-on-a-pinhead business - working with it how it is is all you can do."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0 -
As a buyer I disagree. I pay the money. I want to have a say on the transaction. It's something sellers have to accept when they want to use eBay's services. I get annoyed when I read stuff like this because it gives no thought to what the person actually paying for something is entitled to think.MissGivings wrote: »You're absolutely right that to buyers it makes no difference now the rates are capped.
It's clear what they are paying for, a really good thing and buyers add the item and postage together, right.
The blasted feedback and star system though is the thing that bothers sellers so much because buyers don't understand it and poor stars can ruin your selling account.
If a buyer 'thinks' the postage is too high or has taken too long, they may leave 3 or 4/5 stars for those categories, despite the seller having posted within the time stated in the listing and may well not have charged the full amount to the customer.
Buyers constantly mix up postage and delivery. They don't notice when the item was posted by the seller, only if it's seemed to arrive soon.
Low stars can lead to your selling account being restricted.
Most sellers on eBay have noticed the increasing demand by buyers to receive their parcels yesterday!
Feedback is purely voluntary, lots don't bother, but seller's accounts are judged on feedback!
A balanced and fair system?
@Reigan - I do take notice of when something was posted. When I buy something from Amazon it comes very quickly - even with a private seller from the marketplace. This is because they make sellers post within 2 days and sellers don't get the money until they have marked the item as dispatched. eBay seem relatively lenient on letting sellers set their own postal periods BUT it comes with keeping one eye on what buyers want. You can't assume that just because you're happy to wait, so are your customers - in fact, given what buyers do think, you're in a minority.
When you're sitting in a restaurant and the waiter is taking a long time to bring your order, do you sit quietly and wait? Do you not go and find a waiter and ask why your item...sorry, food is taking so long to arrive?
That's the same thing on eBay - and it's something I actually do take notice of because when I pay for something, I don't pay for someone to just send it out whenever they feel like it. And buyers have spoken - you can't change their minds, all you can do is take note of what they want and give it to them."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0 -
But that's what you have to work with so you have to accept it.
Totally agree but this doesn't mean the whole thing doesn't need a review. I can only really comment on Amazon but it is clear that most customers have no clue of how Amazon works and they do not realise how damaging a neg feedback can be. They just think it is a rating system with no after effects.
A-Z claims on Amazon too are not explained. In fact Amazon promote them to customers as opposed to telling customers to contact the seller so even their customer service needs addressing. I can't see it being any different on eBay.0 -
Agree 100% and very well put too, if I may say so!johnnyboyrebel wrote: »Totally agree but this doesn't mean the whole thing doesn't need a review. I can only really comment on Amazon but it is clear that most customers have no clue of how Amazon works and they do not realise how damaging a neg feedback can be. They just think it is a rating system with no after effects.
A-Z claims on Amazon too are not explained. In fact Amazon promote them to customers as opposed to telling customers to contact the seller so even their customer service needs addressing. I can't see it being any different on eBay.0 -
Maybe ebay should think about putting in a system that suits the sellers. They'd soon be packed with sellers, and would be ok so long as they made enough profits from just the listing, rather than final value fees.0
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No, no, re buyers, not what I was saying at all CQ- look, no-one has mentioned ignoring what buyers expect- my point was quite the opposite!As a buyer I disagree. I pay the money. I want to have a say on the transaction. It's something sellers have to accept when they want to use eBay's services. I get annoyed when I read stuff like this because it gives no thought to what the person actually paying for something is entitled to think.
@Reigan - I do take notice of when something was posted. When I buy something from Amazon it comes very quickly - even with a private seller from the marketplace. This is because they make sellers post within 2 days and sellers don't get the money until they have marked the item as dispatched. eBay seem relatively lenient on letting sellers set their own postal periods BUT it comes with keeping one eye on what buyers want. You can't assume that just because you're happy to wait, so are your customers - in fact, given what buyers do think, you're in a minority.
When you're sitting in a restaurant and the waiter is taking a long time to bring your order, do you sit quietly and wait? Do you not go and find a waiter and ask why your item...sorry, food is taking so long to arrive?
That's the same thing on eBay - and it's something I actually do take notice of because when I pay for something, I don't pay for someone to just send it out whenever they feel like it. And buyers have spoken - you can't change their minds, all you can do is take note of what they want and give it to them.
again you've got hold of the wrong end of the stick and chewed away...
In restaurants I'm one of those who do sit quietly and wait for the food.
And perhaps gnaw on a little stick while I'm waiting.:D0 -
No, it's not balanced and fair. Anything that starts with five stars as normal and works downwards according to people's perceptions is not fair. It doesn't leave any room for rewarding sellers who give really excellent service any more than the ones who just do the bare minimum.
agree 100%, nutshell0 -
MissGivings wrote: »No, no, re buyers, not what I was saying at all CQ- look, no-one has mentioned ignoring what buyers expect- my point was quite the opposite! again you've got hold of the wrong end of the stick and chewed away...
In restaurants I'm one of those who do sit quietly and wait for the food.
And perhaps gnaw on a little stick while I'm waiting.:D
I go and prod the chef with the stick.
I often get thrown out though.
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And have you noticed that when it comes to eBay refunding fees, things become obscure, unlike when they're taking fees.
Take cancellations. Lots of buyers have no idea that a sale incurs sellers' fees.
If a buyer has requested a cancellation, instead of eBay flagging it up and explaining the process properly, preventing any feedback etc
it's left to the seller to explain to the buyer etc then send a form and if the buyer refuses, loses his fees and gets rotten feedback too!
Unfair!
Paying fees makes sellers 'consumers' of eBay too but they have absolutely no rights, unlike other consumers of services- it's take it or leave it.
Rant over (for now)0 -
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