Ebay Seller Changing Invoice P&P

All_eBayed_Out

I recently put in a best offer for a coat and won it. The seller sends me an invoice for £5 postage instead of the £4 stated on the auction page.

I contacted the seller and stated it was the wrong amount for p&p and they re-send exactly the same invoice. I contacted ebay for advice thinking it was ebays error and they replied saying ask the seller for another invoice.

I did not realise the seller can change p&p invoice amounts?

24 hours later I get a message from the seller of..

"Hi,could you please make payment on jacket as it is a buy it now and payment should be made on acceptance of offer"

I replied saying that I would pay if the invoice was correct. Then I get a message back saying..

"sorry about that. If you're a seller you'll know that £4 is the maxi you can put for postage of coat/jacket and if it weighs over 1kg it can only be sent 1st class, this jacket is likely to cost more. I have changed the invoice "

I know we are only talking about £1. But its the whole principle of what I agreed to pay when I won the auction. I have lost money before when I have been selling because of ebays restrictions on p&p, or I have just been a bit dumb on assessing weight. But I have never changed an invoice to reflect this.

I am pleased with the jacket but not pleased with the sellers behaviour. I dont know what feedback to leave.

MissGivings_2

how about a neutral

'nice coat but not happy that seller upped p&p after sale' ?

This'll help others later

mikey72

How about a neg, and 1 stars?
The seller was happy to put £4 for postage when they made the listing.

RHemmings

Just my humble opinion, but I think a neg is a bit too much given that the OP did get the coat at the right postage. I agree with the neutral as suggested above.

hermum

I would leave a neutral, if I'm happy with the jacket but low stars for p&p.
A well worded FB as well, "seller upped p&p cost after sale"
They should have added the extra £1 on to the start price.

mikey72

RHemmings wrote: »

Just my humble opinion, but I think a neg is a bit too much given that the OP did get the coat at the right postage. I agree with the neutral as suggested above.

I read it as they paid the £5, but I agree if they only paid the £4 originally listed.

soolin

Assuming you have got the jacket are are happy but seller added the extra £1 I might be tempted, on a bad day to neg but be very careful with my wording so seller can't push ebay to remove it.

I would probably end up just leaving a neutral though as I tend to hold off negs except for really bad sellers, but whatever i left I would make a point about being charged extra and would leave 1 * both for p and p and communication. The problem with a neutral though is that sellers feedback still shows as 100%

macfly

Do what ever your principles tell you to do. Or are they only fired up when someone tries to overcharge you a quid?
There are some misguided sellers on ebay, but they are probably occasional private ones. Is it worth slaughtering someone's future selling ability for £1? Does the whole buying community of ebay need protecting against this shark?
Everyone here seems to think so. Personally, I thought this was still a tolerant society in the main. But it is a free one, so make your choice. Please leave principles out of it though, I aint got a bucket handy.

mikey72

macfly wrote: »

Do what ever your principles tell you to do. Or are they only fired up when someone tries to overcharge you a quid?
There are some misguided sellers on ebay, but they are probably occasional private ones. Is it worth slaughtering someone's future selling ability for £1? Does the whole buying community of ebay need protecting against this shark?
Everyone here seems to think so. Personally, I thought this was still a tolerant society in the main. But it is a free one, so make your choice. Please leave principles out of it though, I aint got a bucket handy.

I wish every seller was like you.
I put in a best offer as a buyer, you invoice me, I knock a quid off the paypal I send you and tell you it was a bit too dear, you ship it anyway and leave glowing feedback.
That would be good, and I certainly wouldn't need a bucket either.

macfly

I admit we are all in your shadow with the hard man act. However the seller had no way of enforcing this, so is clearly a bit inept.
As a buyer, I've just had something delivered from Eastern Europe. Straight after the auction, the seller emailed me admitting he had made a blunder with the postage. He had quoted UK rates. Told him to post it, and I would weigh and give him the difference at UK international rates. It's just the right thing to do.

mikey72

So in your hard man world then, a seller who admits they make a mistake, is the same as one who openly says they charge more because even though they know that ebay have a cap on when they list, they just won't accept it, and hope that a buyer will happily increase the best offer they were just happy to accept?

"If you're a seller you'll know that £4 is the maxi you can put for postage of coat/jacket "

Sorry, make that your con man world if that's what you believe you can do.