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cant access safe mode due to a virus/malaware

1235

Comments

  • nijinsky_2
    nijinsky_2 Posts: 19 Forumite
    What do u mean by HDD (SORRY)
  • TakeThis
    TakeThis Posts: 2,909 Forumite
    Hard Disc Drive. Details here on page 74.
  • nijinsky_2
    nijinsky_2 Posts: 19 Forumite
    On your screen shot u have OS Install mode. I have Remote Wake up
  • TakeThis
    TakeThis Posts: 2,909 Forumite
    nijinsky wrote: »
    On your screen shot u have OS Install mode. I have Remote Wake up


    Don't worry about that. As I'm not in front of your PC I have to guess at certain things.
  • nijinsky_2
    nijinsky_2 Posts: 19 Forumite
    That link to the dell site is not working
  • nijinsky_2
    nijinsky_2 Posts: 19 Forumite
    got it now. when i click into the boot sequence i have 3 options
    diskette drive
    hard disk drive c
    ide cd rom device
  • TakeThis
    TakeThis Posts: 2,909 Forumite
    nijinsky wrote: »
    got it now. when i click into the boot sequence i have 3 options
    diskette drive
    hard disk drive c
    ide cd rom device

    Who asked you to go to the Boot Sequence?? :)
  • nijinsky_2
    nijinsky_2 Posts: 19 Forumite
    Im not good at this........................ Sometimes you assume I now things. Sorry. Your help has been great but sometimes I need to be spoken to as a 5 year old. This can be so frustrating when I dont know. I also appreciate how difficult it is for you to answer questions from people like me. I'll call it a day. Thanks everyone!
  • TakeThis
    TakeThis Posts: 2,909 Forumite
    Did you look at page 74 on the PDF? If it's too much(it's simple), then go for the IDE caddy. That will enable you to use the hard drive as an external USB drive in order to retrieve your info.

    Afterwards, you can either replace it into the machine and run a clean install of XP SP3 or purchase a new blank HDD in order to do the same.

    You just have to learn to follow instructions more closely. There was nowhere where I mentioned the Boot Sequence, so I have no idea why you went there.

    Have a look at Page 74 of the PDF and carry on.
  • nijinsky_2
    nijinsky_2 Posts: 19 Forumite
    I did look at page 74 but there is nothing about HDD.
    Can you tell me how I determine if my HDD is recognised from the screen interface.
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