Racism, Discrimination, illegal contract from Marks & Spencer what are my options?

CapJ

MDW wrote: »

- Lady came into the store last week she ordered a cake for her mother's birthday

- The cake hasn't arrived into the store where she has come in to collect it (system says ready to be dispatched)

- Your manager is out on lunch and there is no one around you can turn to for advice

- Cake Takes one week to make

Anyway, the role play started when she confronted me, saying that she has ordered a cake, and she has come into the store to collect it, - me acting out the role play, i asked her details and pretending to look it up on the system. - I told her it hasn't arrived in the store, i did apologize to her about this and explained that this is was our fault and i was ready to offer her a full refund.

So the cake was ready and waiting for her and she wanted it. Instead of finding a way of getting the cake to her (did you ask he if she was prepared to go to the depot?)you gave her her money back? So she is unhappy as doesn't have the cake + M&S lose out since the cake is made but no cash. I would have fired you for this alone had you been working for me less than a year. Not surprised you didn't get the job.

MDW wrote: »

Anyway i was then told to wait in a room, where i was then introduced to a line manager of the store, which then asked me a few questions about my background, there were no right or wrong answers.

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How do you know this?

DVardysShadow

CapJ wrote: »

So the cake was ready and waiting for her and she wanted it. Instead of finding a way of getting the cake to her (did you ask he if she was prepared to go to the depot?)you gave her her money back? So she is unhappy as doesn't have the cake + M&S lose out since the cake is made but no cash. I would have fired you for this alone had you been working for me less than a year.

Calm down. It is not a real cake.

Emmzi

DVardysShadow wrote: »

Calm down. It is not a real cake.

The cake is a lie!

CapJ

DVardysShadow wrote: »

Calm down. It is not a real cake.

Exactly. Hence my use of the conditional.

DVardysShadow

CapJ wrote: »

Exactly. Hence my use of the conditional.

But he was not working for you, so you would have to use the conditional even with a real cake. Can anyone put a cherry on this?

scheming_gypsy

DVardysShadow wrote: »

. Can anyone put a cherry on this?

no, because the b*stards never delivered the cake!!

Cheeky_Monkey

:rotfl::rotfl::rotfl: Nice one, SG

heretolearn_2

SG - thanks for the laugh this morning.

OP - another thing I wondered about your response in the role play is that you say 'the role play started when she confronted me, saying that she has ordered a cake'

Confronted? That's being aggressive. Why would she have confronted you about collecting her ordered cake? I'm sure she just asked for it. Did you somehow deal with her as if she were an awkward/complaining customer instead of someone nicely collecting an order? Confronted is such an odd word for you to use here and it makes me wonder if something aggressive showed in your attitude to her?

DCFC79

Re reading the OP i can see how you might have not carried it out the way they wanted it done which may have beenwhy you were unsuccesful. Just move on and apply for other jobs.

jamespir

where does the racism and discremnation come into they didnt offer you the job cause you simply didnt pass their interview