Bbc i-player problems

ampersand

I have just had all sorts of probs trying to re-connect to i/net.
It's taken over 40 mins, but will start again, for the umpteenth time.
I get to Step 4. - download avast6 FREE - but it doesn't like me doing this and shuts of my bb and I have to use every lateral way i can invent to get back here - all my connections/ikons and old systems are dead.
#################
Okay -again:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 01:15:25, on 29/09/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
c:\APPS\HIDSERVICE\HIDSERVICE.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
C:\Program Files\Google\Update\1.3.21.69\GoogleCrashHandler.exe
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\APPS\Powercinema\Kernel\TV\CLSched.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\PROGRA~1\TELEVI~2\bar\1.bin\64brmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\APPS\skype\Phone\Skype.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Thomson\SpeedTouch USB\dragdiag.exe
C:\WINDOWS\winhlp32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
\Documents and Settings\Hansen\Local Settings\Temporary Internet Files\Content.IE5\SDS5M7R0\HijackThis[1].exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com/?ctid=CT2769726
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: SearchElf 1.2 Toolbar - {f4e6547e-325b-403c-a3bb-ad29ed37a92f} - C:\Program Files\SearchElf_1.2\prxtbSea2.dll (file missing)
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
R3 - URLSearchHook: (no name) - {0696f815-a3a9-490a-bb14-9ec3350b1276} - C:\Program Files\TelevisionFanatic\bar\1.bin\64SrcAs.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O2 - BHO: Search Assistant BHO - {5d79f641-c168-40df-a32f-bacea7509e75} - C:\Program Files\TelevisionFanatic\bar\1.bin\64SrcAs.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Toolbar BHO - {cb41fc95-f1b3-4797-8bb6-1012ff62abba} - C:\PROGRA~1\TELEVI~2\bar\1.bin\64bar.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: ChromeFrame BHO - {ECB3C477-1A0A-44BD-BB57-78F9EFE34FA7} - C:\Program Files\Google\Chrome Frame\Application\15.0.874.51\npchrome_frame.dll
O2 - BHO: SearchElf 1.2 - {f4e6547e-325b-403c-a3bb-ad29ed37a92f} - C:\Program Files\SearchElf_1.2\prxtbSea2.dll (file missing)
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: Sammsoft Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: SearchElf 1.2 Toolbar - {f4e6547e-325b-403c-a3bb-ad29ed37a92f} - C:\Program Files\SearchElf_1.2\prxtbSea2.dll (file missing)
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: TelevisionFanatic - {c98d5b61-b0ea-4d48-9839-1079d352d880} - C:\Program Files\TelevisionFanatic\bar\1.bin\64bar.dll
O4 - HKLM\..\Run: [EPSON Stylus Photo RX430 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CP.EXE /P31 "EPSON Stylus Photo RX430 Series" /O5 "LPT1:" /M "Stylus Photo RX430"
O4 - HKLM\..\Run: [EPSON Stylus Photo RX420 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE /P31 "EPSON Stylus Photo RX420 Series" /O6 "USB001" /M "Stylus Photo RX420"
O4 - HKLM\..\Run: [AVGIDS] "C:\Program Files\AVG\AVG8\IdentityProtection\agent\bin\AVGIDSUI.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
O4 - HKLM\..\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [TelevisionFanatic Browser Plugin Loader] C:\PROGRA~1\TELEVI~2\bar\1.bin\64brmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\APPS\skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Google Update] "D:\Documents and Settings\Hansen\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: BBC iPlayer Desktop.lnk = C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O8 - Extra context menu item: &Search - http://tbedits.televisionfanatic.com/one-toolbaredits/menusearch.jhtml?s=100000415&p=XPxdm017YYgb&si=CLvr1sm-mKsCFbEntAodaFNduA&a=9FAF3181-4D12-4F06-A257-4FEEA327419B&n=2011091216
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1255525128906
O16 - DPF: {BF6BBE9A-0656-4598-A0CD-32DAC03959B5} (Image Uploader 3.0 Control) - http://www.tescophoto.com/wpp/tesco/app/opcuploader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0BB0D0FE-E799-4ECD-9887-71CB41856E55}: NameServer = 212.139.132.42 212.139.132.41
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - C:\Program Files\Google\Chrome Frame\Application\15.0.874.51\npchrome_frame.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
O23 - Service: Generic Service for HID Keyboard Input Collections (GenericHidService) - Unknown owner - c:\APPS\HIDSERVICE\HIDSERVICE.exe
O23 - Service: Google Update Service (gupdate1c96c41517b9f20) (gupdate1c96c41517b9f20) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: TelevisionFanaticService - COMPANYVERS_NAME - C:\PROGRA~1\TELEVI~2\bar\1.bin\64barsvc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
O24 - Desktop Component 0: (no name) - http://sg.royalmail.com/images/pricingcalc/rm/man_walking.gif
O24 - Desktop Component 1: (no name) - http://www.lidl.co.uk/C1256C790050C7BC/files/SYS/$file/bg_reiternavibw2.gif
O24 - Desktop Component 2: (no name) - http://www.speedferries.com/speed_images/070307/middle_promo.gif
O24 - Desktop Component 3: (no name) - http://www.where2search.co.uk/images/bak2.gif
O24 - Desktop Component 4: (no name) - http://www.speedferries.com/speed_images/bg_all.jpg
--
End of file - 14625 bytes

santer_2

Will it let you run this, 32 bit usually

http://housecall.trendmicro.com/uk/

ampersand

santer - you are amazing, to still be up and kindly replying...everything just shut down again, but back I have come{I'm just grimly determined to sort this now]

Think I'd best put kettle on for you...

Right, avast6 is a no-go, so I won't try that again.

I've just complied with step 5 - uninstalled all the security software that applied to me i.e. rapport, avg, mcafee. At this point, e/th shut down again, so I intend resuming at step 6.
Oh, I see that is Install avast6free - but I can't see that this will work as I'm unable - so far - to download it at all [ and it is tiresome to have to keep starting e/th over and over and over again.]...
-if you are still up, what do you suggest?

santer_2

There are a number of these, they scan the system before Windows loads

http://support.kaspersky.com/viruses/rescuedisk

Have posted this one as it has the instructions

Click the top one ( ID 4162) then click the link to download

Am going on the malware removal route because a classic sign of infection is when all anti virus type programmes are switched off, so using a rescue disc will work before whatever is turning them off gets a chance to load

You can use ImgBurn to make the CDR with the ISO Image file if you do not already have a programme for those

http://www.imgburn.com/index.php?act=download

ampersand

Sorry santer - you've replied while housecall did its stuff - ran 8mins 06secs and No Threats.

I've re-read your post 25, but saw kaspersky as one of those 'closed' says to remove. It's not one I had, or have - in fact, have never heard of it till starting this thread.

With regard to your post 25, am I now to combine the Sticky for slow computer procedure with yours? I ask because it slightly worries me - crude parallel being to mix imperial and metric measurements in a recipe.

santer_2

If you can run through the sticky, do that before the bit in post 25, it is just where you said anti virus programmes were being switched off, or that you could not install avast that made me look at a rescue CD

ampersand

In fact, I continue to come unstuck attempting to download avast6 free. Either the full download screen greys out, with a[dollars] paying upgrade option for 1 or 2 years to be ticked[the 'No thanks, I want the Free version' does not work], OR - when i tried it as a Yahoo search, only a £ paying option presents itself, despite it coming up as labelled FREE.
It actually requires a name/em addy[to which it says access directions will be given for download], then goes to Payment Method page....no thankyou.
Can you see any way through this one?

santer_2

So with progress halted on the sticky, if it were me, I would get the rescue CD file, make the CD, load it and go for a snooze, or you can wait to see if closed has come across it before

Google returns these for anti virus scanner keeps getting turned off

http://www.google.co.uk/search?q=anti+virus+scanner+keeps+getting+turned+off&ie=utf-8&oe=utf-8&aq=t&rls=Palemoon:en-US:official&client=firefox-a

With this for unable to download anti virus software

http://www.google.co.uk/search?q=unable+to+download+anti+virus+scanner+&ie=utf-8&oe=utf-8&aq=t&rls=Palemoon:en-US:official&client=firefox-a

ampersand

santer - you have been an absolute stalwart, but I know I am blundering about in a language for which I have no training[I'm bi-lingual, but my beloved French is no use here :-) ].
I will have job enough trying to get my putah back to some recognisable functioning state as it is, without having to restart e'th constantly and having it - and broadband - shut down on me all the time....soooooo, it is prob. time for me to stop, esp. as closed lays great store by:
Follow these 12 steps carefully, completely, and in the order suggested
....
I am unable to do this and don't know how to make a CD....

I'm stopping therefore.

My slender means[pension only] don't allow for financial faffing, however 'just a few £pounds' it may seem to others.

I really thank you for all your input and just hope I can somehow get my putah back to sth which works before too long. Although I've removed the Opera thing, its ikon continues to sit on many of my desktop ikons[none of which function any more]and i can open nothing at all, save nothing at all. It's this - at least - that I'd like to put right.

Rather than the kettle I offered to put on before, I do have a v. decent wine cellar, so had best open sth from there for you....merci millefois.

santer_2

This should help with the desktop icons and other things

http://www.tangosoft.co.uk/re-enablev2.html

Download and run it, you can click to watch the video first if the PC will run it

Nothing wrong that you will need to spend any money on so far

As we so often say in Wales

Prenez un repos bien merite les choses vont sembler plus facile avec une tête claire