Homebuyers report recieved-poor quality though

kingstreet

damsmi2002 wrote: »

Thanks for the support! Again though, would the best course of action be towards the survey company, or nationwide? I was thinking nationwide as firstly it's who I paid, and secondly, if I go through the survey company, how do nationwide know that their chosen company are not doing their job correctly?

Why not write to the Chief Exec of Nationwide as well "CCing" him your letter to the survey firm at the same time?

Make sure you put on the bottom of the surveyor's letter you're CCing Nationwide's Chief Exec too. That should help to concentrate the minds at the survey firm.

propertyman

Well hang on a minute, are you after a reliable inspection report or good typing skills?

As your posting has shown people make errors and do not proof read as well as they ought, but Surveyors are not typists, and the amendment and issue of these reports from larger concerns is done by admin staff. And God forbid the surveyor might have made a mistake or Word let them down on saving changes as they balanced the laptop on their knee in a rain soaked car park fending off calls as to why buyers can't have a report within five minutes of leaving the building, or why they didn't take a call from someone like you while they were hanging off a roof joist looking for woodworm

It is highly unlikely that the Surveyor is the one who made the mistake even if they are ultimately responsible.

Rather than writing an "Angry Buyer" you are far better off checking the report against anything you have seen or are concerned about that has not been picked up or explained, and using the energy you will need to move.

If there is a legitimate concern over the content of the report, its a flat roof when it says pitched, or there is one more bathroom that you know there is, it is pointless writing to the Chief Exec as your redress is direct with esurv, a person or team is their to deal with complaints.

damsmi2002

I understand what you are saying propertyman, the difference in your example is that I posted on here to get a point across, not to be 100% grammatically correct. On the flip side it is surely the surveyors job to ensure that his report is accurate, after all, he is being paid, or at least his company is, to ensure it's content is accurate.

Now I gave them ample opportunity to redress their mistake, but to no avail, which is simply not acceptable. It gives the impression of a shoddy report/company, and doesn't fill me with confidence that the remainder if the report is completed correctly, which is what he is being paid to do.

If I were to make a mistake at work, even accepting that mistakes happen, I would ensure my customers were happy with the outcome, as ultimately I am accountable. I have followed kingstreets advice and will await the outcome

Wobblydeb

damsmi2002 wrote: »

Kingstreet- I never said for free, I said for the cost of a valuation report which is around £150 less. The main point being along the lines of phoebes comment in that purchasing a house isn't something that you take lightly, and you therefore pay good money to have a report done to ensure that everything is ok with the house. When things are put in the report saying that there is no central heating(when there are radiators in every room) and that a 25 year old house is either listed, or set in a conservation area(it's situated on an estate of around 1500 houses) it doesn't fill you with confidence that the remainder of the report is accurate.
I said that I wouldn't expect any money off, and that an amended report(if accurate) would be fine, but being a moneysaving forum, asked the question of wether I would be within my rights to ask for a discount given the lack of quality in the report

To my mind that is a fundamental error, and not one of proof-reading, and would leave me with very little confidence in the rest of the report. It appears that the surveyor has re-hashed a previous report, so what else relates to a different property? Perhaps there are issues you need to address, but the report states that everything is fine? :eek:

Personally, I'd be looking for a full refund and take my business elsewhere. Unfortunately that is muddied by being arranged through Nationwide, so not sure how you would approach it.

propertyman

damsmi2002 wrote: »

I understand what you are saying propertyman, the difference in your example is that I posted on here to get a point across

If I were to make a mistake at work, even accepting that mistakes happen, I would ensure my customers were happy with the outcome, as ultimately I am accountable. I have followed kingstreets advice and will await the outcome

But you are still missing the point and focusing on "what you expect" and " what I do at work" all of which are purposeless rationalisations which do not serve your interest

The report is fundamentally wrong, not shoddy .. it missed the heating, what else did it miss? How did the notes or recollections come to be confused and to make this error?

That and that alone is sufficient to raise concerns over the accuracy of the report and should call for a very good explanation or a re inspection at their, ESURV's cost, not a letter to the chief exec of NW.

that way you get the accurate report and advice you paid for, no other concern or opinion as to their professionalism is of any use to you.

damsmi2002

Just to update: I had an email from esurv today explaining that it doesn't meet their high expectations of their service and that they will refund £200 and ensure a report is sent out with no mistakes in.

This is a great outcome for us so id like to thank all who helped us, and also esurv for their very generous solution

propertyman

I am glad that you got the reply that you wanted. I just hope that the errors don't reflect that something important has been omitted.

If anything does crop up then there is a limitation of 6 years from when you became aware of the defect in order to take action.

I would be tempted to respond accepting and ask that as the errors referred to another property can the surveyor recheck their notes and records to ensure that anything that should be brought to your attention has not been omitted and confirm accordingly.

DVardysShadow

damsmi2002 wrote: »

My main concern though is that we have spent £470 on this report which if the errors are this easy to spot, makes us wonder how in depth the rest of the report actually is. Or even how accurate it is. Our question really is are we within our rights to try and get some
money off the report, maybe down to the value of a valuation report instead, is would this be unlikely?

In wanting money off, you are being ridiculous, to put it bluntly. If the survey is OK apart from some typos, then there is no big issue. But more seriously if there is something wrong with the survey, you need to throw it out and get a new one done.

It is a bit like asking for money off for being placed 1 deck lower than you paid for on the Titanic.