Tesco DISCUSSION, grabbits and misprices thread 11+

Bookworm63

Afternoon all, I've been on a T's tour this morning, not much to report though - just got a few bits of reduced stationery. All the good stuff seems to have disappeared now.

A bit of a shock at one though - ended up reporting a shoplifter :eek:

foz333

B/C 5 052003 748972

http://direct.tesco.com/q/R.207-0080.aspx

50p for the 2 pk
£3 for the 6 pk (at least 30 of these)
loads of the colour stick variation too (6 or 8 pack) at £3 i think

Various other solar garden lighting all very cheap.

Only 1 working Price Checking machine other side of the shop isle 15.

Had the CampingGaz 4000w (B/C 3 138522 026639) @ £5.50 too (4 on Shelf when i left, perhaps another cardboard box on top)

in Gl@sg0w, $t r0ll0x


I travel by bike so i had my hands full with the stove and 3 sets of lights

ExTesco

Sent an email to Mr Clarke asking for the situation "are we entitled to a refund if we have already had all our money back on DTD?" The reply...

I was sorry to learn that, not only were you overcharged for a Barbie car in our $$$$$$$$$ store, but that you were unable to obtain a refund when you later returned it. I can appreciate the confusion and disappointment caused.

In these circumstances, you would still be entitled to a refund of the correct price of the item, which is £12.50. This is because you had already been refunded this amount, which was the discrepancy between the two prices. The other £12.50 is refunded to you as part of our double the difference policy, as a gesture of goodwill.

I have discussed your complaint with Suzanne $$$$$, our Store Manager, who asked me to pass on her apologies to you for the upset caused. She will arrange for retraining to be carried out by her Customer Service Manager, &&&&&&& , and will talk to ######## personally. Suzanne has advised that, if you ask for her or &&&&&& on your next visit, she will ensure you receive your refund, and she can then apologise to you in person.

nikkilala_2

Czerchania, think it may between you and Celebrate for the No1 spot on the phones but think you may have just beaten her;) but Celebrate wins the 1st prize in the Lloyds sale in January :rotfl::rotfl::rotfl:

nikkilala_2

ExTesco wrote: »

Sent an email to Mr Clarke asking for the situation "are we entitled to a refund if we have already had all our money back on DTD?" The reply...

I was sorry to learn that, not only were you overcharged for a Barbie car in our $$$$$$$$$ store, but that you were unable to obtain a refund when you later returned it. I can appreciate the confusion and disappointment caused.

In these circumstances, you would still be entitled to a refund of the correct price of the item, which is £12.50. This is because you had already been refunded this amount, which was the discrepancy between the two prices. The other £12.50 is refunded to you as part of our double the difference policy, as a gesture of goodwill.

I have discussed your complaint with Suzanne $$$$$, our Store Manager, who asked me to pass on her apologies to you for the upset caused. She will arrange for retraining to be carried out by her Customer Service Manager, &&&&&&& , and will talk to ######## personally. Suzanne has advised that, if you ask for her or &&&&&& on your next visit, she will ensure you receive your refund, and she can then apologise to you in person.

I'm still confused,If you buy something for £10 and it should have been £5 you get £10 DTD, then if you take it back do they refund you the £5 or £10? I know I'm being dim:(

jumblejack

It would be refunded at the correct price. In your example the £5.

czerniacha

nikkilala wrote: »

Czerchania, think it may between you and Celebrate for the No1 spot on the phones but think you may have just beaten her;) but Celebrate wins the 1st prize in the Lloyds sale in January :rotfl::rotfl::rotfl:

That's only because I didn't take part!

:rotfl::rotfl::rotfl:

I think I had about 8-9 different phones/sets and about 3-4 further opportunities where I just left them and couldn't be bothered or was just running late and couldn't face the "fight"

From that I have 2 phones left, one was a gift for the future parents in law and the other one is waiting for our phone line to be installed and I need to check if it faulty or not(it wouldn't connect to the network for the p-i-l and the battery didn't last long enough to even play around with the settings a bit), if it's faulty I'll be back mr T! :cool:

nikkilala_2

Thanks Jumblejack,think I thought about it too long, and confused myself!

sirbrainy

Well & truly trouted earlier

Gory details after kids' swimming

nikkilala_2

czerniacha wrote: »

That's only because I didn't take part!

:rotfl::rotfl::rotfl:

I think I had about 8-9 different phones/sets and about 3-4 further opportunities where I just left them and couldn't be bothered or was just running late and couldn't face the "fight"

From that I have 2 phones left, one was a gift for the future parents in law and the other one is waiting for our phone line to be installed and I need to check if it faulty or not(it wouldn't connect to the network for the p-i-l and the battery didn't last long enough to even play around with the settings a bit), if it's faulty I'll be back mr T! :cool:

If I remember rightly Celebrate ended up sending some stuff back as she had so many perfume sets, it was quite funny to read her shenanigans on the no buying toiletries thread. I was just a lurker then and my mouth used to drop in amazement at the amounts people used to buy, and now look at me, I could open my own branch of the body shop! Most embarrassing moment was 5 Bodyshop orders arriving in one day:o