Solar energy - Feed-in Tariff payment delays - your experiences?

orrery

sly_dog_jonah wrote: »

EDF probably use your MCS certificate prediction, which is based on SAP method and may be considerably far out from a PVGIS model prediction, which takes account of historical regional variations in climate.

It may be simpler than that - last time I claimed early in the month, but this time I claimed late in the month. Thus the period is nearer 4 (peak) months than 3. You'd have thought that their system would keep track of dates though ... ?

sly_dog_jonah

17th Sept reading submitted online to EDF
20th Sept email with PDF remittance statement
24th Sept Payment credit to bank account

Credit where it's due, well done EDF! :beer:

nobby1963

nobby1963 wrote: »

EDF

Again reading posts here I decided to send in our FIT meter reading on Friday, they emailed me at the beginning of the month asking for it.
First glitch came as I got an onscreen message asking me to check my meter reading as it was `outside their prediction` ( or something like that ). I pressed enter again, as I knew it was correct and was asked to explain why it was the reading it was !
All I could think of saying was that perhaps it was because I had been away on holiday ( Not ) and the period covered was slightly longer than previous ones. I did also say that I presumed that EDF already knew it was a `summer` reading and thus should be our peak production.
I only hope that I don`t get a delay in payment as a result.
Time will tell.

Spank my bottom for doubting you EDF :j
PDF received just now £744.48 due to be paid into account within 5 working days !

Credit where it`s due that`s a fantastic improvement.

jennifernil

orrery wrote: »

So, are we now saying that EDF are no longer waiting for the end of the month before processing claims?

Amazed at EDF this quarter!

Reading submitted 17th, e mail received from them 18th, payment hit our account 20th.

Cannot fault that, let's hope they keep it up!

Martyn1981

Martyn1981 wrote: »

After reading your post I just checked for e-mails. Utterly shocked, submitted claim(s) yesterday, got my PDF for the original install already. Wow.

Something has definitely happened at EDF? But I'm not complaining.

Mart.

Payment received today.

Does this not only shoot EDF up the performance table, but possibly make them the quickest now at 4 working days turnaround?

4 days includes Thursday and Tuesday, despite submitting late Thurs, and monies in account early Tues! WOWZA.

Mart.

orrery

jennifernil wrote: »

Amazed at EDF this quarter!

Yes - submitted 23rd, remittance received 24th! Superb - well done EDF.

But they're still French - and there's nothing they'll be able to do about that.

dprice1164

Does anybody know if E.ON are just as quick with payment if you email the reading? I abandoned that method after they started getting slow and before I was put on the automated system.

nobby1963

nobby1963 wrote: »

Spank my bottom for doubting you EDF :j
PDF received just now £744.48 due to be paid into account within 5 working days !

Credit where it`s due that`s a fantastic improvement.

WOW - monies showing as being in account tomorrow -
Reading emailed Friday 21st & in account Weds 26th.

Martyn1981

Earlier today got a phonecall from EDF in reply to my chaser e-mails asking why they've paid my main account, but seemingly ignored the recent small extension.

Apparently my reading of 295 (last few days of July to 20 September) was thrown up as an anomaly as it was only 39% of expected. Nice to know they don't just look for over claims, but 'unders' too.

I explained to the nice lady, that it's only 2kWp and points WNW, and that according to my best calculations it's running at about 105% of target so far. She said that she had all that information, but was duty bound to let me know it was massively underperforming according to them. She advised me to contact my installer asap.

I was able to run all the PVGIS numbers off my head, but she remained unimpressed, but said if I was happy, then she'd release the payment, but I should look into it.

My only guess, is that despite confirming to me that she knew it was a late July install, that they are still comparing my reading to a whole quarter (1st June - 31st August).

Oh well, and they were doing so well up to today!

Mart.

steppevos

All praise for EDF!!
25th meter reading submitted
26th EDF acknowledged meter reading + amount payable
28th payment in my account

I am one satisfied customer after the first long delayed of getting signed up!