Imminent takeover.

anotherbaldrick

Doing my regular witdrawal in the Royal Bank of Scotland today,at the next desk a woman come in and said to the cashier " I am a totally fed up customer of Santander and would like to swap my account to you" The cashier replies I have to draw to your attention we are shortly also becoming Santander. Oh god no says the woman . Goodbye >>>>>>>>>>>>>>>/.

chambta

We have to tell people before opening new accounts. Think I've only had one person reconsider.

System

I know there are restrictions against poaching customers during the branch sale, but since this person came in to open an RBS account, wouldn't it have been acceptable for the cashier to inform them that they could open an RBS account at a Scottish branch ?

stclair

BAA1 wrote: »

I know there are restrictions against poaching customers during the branch sale, but since this person came in to open an RBS account, wouldn't it have been acceptable for the cashier to inform them that they could open an RBS account at a Scottish branch ?

I thought that ;-)

pqrdef

BAA1 wrote: »

but since this person came in to open an RBS account, wouldn't it have been acceptable for the cashier to inform them that they could open an RBS account at a Scottish branch ?

"No problem. Just pop up to our Gretna branch with two forms of ID."

Having customers scattered across England whose branch is in Scotland hardly seems desirable, either for RBS or for the customers. I expect it'll have to be resolved at some point, probably by encouraging people to move to their local NatWest.

fluffy70

chambta We have to tell people before opening new accounts. Think I've only had one person reconsider.


really?? I opened an account in portsmouth last week and no one mentioned a thing about this transfer to Santander!

JohalaReewi

Talking of which, what is the current state of play with the transfer of RBS branches to Santander? I have not heard much recently.

System

JohalaReewi wrote: »

Talking of which, what is the current state of play with the transfer of RBS branches to Santander? I have not heard much recently.

It's not due to happen until the 2nd half of 2012 (According to the RBS website)

pqrdef wrote: »

"No problem. Just pop up to our Gretna branch with two forms of ID."

Having customers scattered across England whose branch is in Scotland hardly seems desirable, either for RBS or for the customers. I expect it'll have to be resolved at some point, probably by encouraging people to move to their local NatWest.

It is possible to open an account at any branch just by choosing the branch you prefer (either online, or via an application form from the local branch)

Lots of people run their bank accounts quite successfully without ever needing to visit their own branch, so for those people it matters not what the geographic location is for their branch.

Although RBS and NatWest are part of the same parent group, they remain distinct banking entities, so I doubt any encouragement to transfer would take place.

stclair

[QUOTE=pqrdef;47233979]"No problem. Just pop up to our Gretna branch with two forms of ID."

Having customers scattered across England whose branch is in Scotland hardly seems desirable, either for RBS or for the customers. I expect it'll have to be resolved at some point, probably by encouraging people to move to their local NatWest.[/QUOTE]

You can take ID into any branch it dont have to be the branch where the account was opened.

pqrdef

stclair wrote: »

You can take ID into any branch it dont have to be the branch where the account was opened.

But the branches will all be in Scotland.

stclair

pqrdef wrote: »

But the branches will all be in Scotland.

Yeah thats not a problem.

Just because you open an account in say London it dont matter if you take your ID to a branch in the Outer Hebrides for example, everything is centralised now adays.