Fault dvd player ASDA not intrested

NCISROCKS

Deleted_User wrote: »

we paid by card , as printing the statements off, our on-line banking does not let us see old statements. we shop they weekly, what if their are multiple payments to adsa in that month , some may be around the same amount. How could they identify which is correct one?

would their be some sort of reference number/transaction number that ASDA would use?

We have been old its £12 per statement can can take 8 weeks..eek

From memory you worked there..why not drop by and ask ?

PZH

Op - there are 2 distinct and different approaches being talked about in this thread for the return of a faulty item to Asda.

1. Sale Of Goods Act (SOGA)
Under SoGA you have the right to a repair, refund or replacement of faulty items and in this instance all you would need is proof of purchase (not specifically a receipt) and, depending on the age of the item, an independant report

As mentioned before, in the first 6 months it would have been up to Asda to prove the fault was not due to a manufacturers defect.

However, due to the age of the item - it is now YOUR responsibility to prove the fault was there at the time of manufacture and is not down to misuse, wear & tear, damage, etc.

To do this, you would need to get an independant report that clearly shows the fault was there (i.e. inherent). A report that just states the fault is there would not be good enough.

This will cost money and the risk is that the fault may not be traceable to manufacture and therefore the report is wasted money.

AND - even if you prove the fault was inherent - Asda then have the option (and it is their choice - not yours) to replace (if still available), repair (if cost effective), or refund.

BUT - if they choose to refund - Asda have the option to reduce the amount offered taking into account the age of the item and it's condition. ( i.e you would not get your £90 back)

2. Warranty / Guarantee
This is above and beyond any Statutury Rights that you have, but it does form part of the contract if it was offered at the point of sale. (i.e. do not simply assume that it is offered on all items)

But - Asda can specify ANY (reasonable) terms and conditions they choose and that must be stricly observed.

If Asda state that they need the receipt in order to claim under their guarantee, then proof of purchase via a bank statement will not work.

bod1467

BUT - if they choose to refund - Asda have the option to reduce the amount offered taking into account the age of the item and it's condition. ( i.e you would not get your £90 back)

But you'd get the cost of the independent report back too. Just to clarify, in case the OP thought it would be wasted money. (It still is if the report doesn't find an inherent fault).

hyndk

My local Asda were very helpful. I had a laptop bought Dec 2010, which they keys started falling off. I had no receipt, but took in my bank staement as I paid with a debit card. They advised they refund/return up to 1 year, and changed my laptop for a new one. If you provide a form of proof, then as their policy is up to a year on faulty goods, then you should be able to excahnge at least. Failing that try another branch of Asda. This was last week I exchanged.

texranger

Do What I do when i purchase anything like a DVD player.

unpack and fit and check all is working, get receipt, placew the receipt in the DVD box and then place the DVD box in the loft/attic
this way if it become faulty you have the box and receipt and box all in one place