Fault dvd player ASDA not intrested

[Deleted User]

A classic I cant find the receipt situation. I dont know whats changed but ASDA always used to go out their way to help, but not this time

So things went a little some like this :mad:

DVD purchased 24 dec 2010. I was an employee at the time

Player breaks two days ago. Asked instore whats the refund/exchange policy

Response 1: Bring it in we'll swap it or to nearest alternative if we don't have that model. Erhm actually best go ask him. points to another employee

Response 2. No way would we are able to help with no reciept, check the box for support information

Checked the manuals included. Nothing to be seen. Its a simple quick start 1 page leaflet.

Call to asda to challenge/confirm situation

Me. What's the return policy with no receipt
Them . Nothing we don't do it

Me. Can you advise me what to do next?
Them . No.

Me. Don;t you even want to know the manufacturer?
Them. If you want
Me Philps
Them...pause. don't know Google it.

Me. what about the sales of good act?
Them. We have our own policy

No im not expected miracles, but is this the real deal? there are some dated threads (2010) saying different.

What's the best way to approach this? its not a cheap £15 player either, close to £90

arcon5

Sicne they item is faulty you need proof of purchase, not a receipt. So a copy of your bank statement should be sufficient.

However, after 6 months under the sales of goods act it is your responsibility to proof the item is inherently faulty so they still don't have to do anything. You can counter this by ontaining an independant report as proof of this though.

Do you have any kind of warranty?

victor2

If it's still a current model take it back to another branch and see what they say.
Don't think they're obliged to do anything without a proof of purchase, but you can try.

[Deleted User]

arcon5 wrote: »

Sicne they item is faulty you need proof of purchase, not a receipt. So a copy of your bank statement should be sufficient.

However, after 6 months under the sales of goods act it is your responsibility to proof the item is inherently faulty so they still don't have to do anything. You can counter this by ontaining an independant report as proof of this though.

Do you have any kind of warranty?

Not following the bit about inherently faulty and indepent report sorry?

Paid by cash also

Theirs no warranty info at all. as I said a 1 page quick start guide, nothing else in the box

[Deleted User]

victor2 wrote: »

If it's still a current model take it back to another branch and see what they say.
Don't think they're obliged to do anything without a proof of purchase, but you can try.

Its no longer in the two closest stores.

I read you can challenge them and ask them check their systems? re scanning the bar code I suppose?

I queried this and was not possible

victor2

Deleted_User wrote: »

I read you can challenge them and ask them check their systems? re scanning the bar code I suppose?

Bit of a long shot to say the least.
Just suppose their records show they sold one for cash on 24 Dec 2010. How do you prove that's the one?

With no proof of purchase, you'll have to buy another one - and keep the receipt!

[Deleted User]

victor2 wrote: »

Bit of a long shot to say the least.
Just suppose their records show they sold one for cash on 24 Dec 2010. How do you prove that's the one?

With no proof of purchase, you'll have to buy another one - and keep the receipt!

I must be having a stupid moment, I assume the bar code or whatever it is could be rescanned and it match something in the system.

I fact I returned something last month and then scanned it then, they barely glanced at the receipt!


to complicate matters, the wife thinks she may have paid by card on that day, what would i need to show them? as the transcation would have been for grocery shopping+ the dvd player...


confused!

wealdroam

Glent, it really is time you started reading.

Start here.

In there you will find that you need a proof of purchase, not necessarily a receipt.
It explains the difference too.

Your alternative, as suggested above, is to follow the manufacturer's guarantee route, but you may well need a receipt for that.

arcon5

Deleted_User wrote: »

Not following the bit about inherently faulty and indepent report sorry?

A retailer is only liable for a repair, replacement or refund (their choice) if the fault is inherent (ie if the fault was there when bought it / manufacturers defect ie not down to wear and tear or misuse) unders Sales of Goods Act.

If the fault developes within the first 6 months of purchase you can go to the retailer and they must prove the fault is inherent if they refuse a remedy. After 6 months the burden of prove is on you.

So if for example you bought a freezer which a fault developed at 7 months and the retailer refused to act. You would need to prove the fault to be inherent, usually by having a specialist inspect and produce a report to act as proof. If this is the case the retailer should also reimburse the cost of the report.

EDIT: see above link.

[Deleted User]

im just more confused now, im not trying to prove it was broken since the day of purchase,

I must have misunderstood that a one year guarantee with asda would cover me,

not worth the hassle then. whats point of a 12month guarantee when it only really lasts six before costs fall on your doorstep, thanks for all the help though.

wealdroam

Deleted_User wrote: »

im just more confused now, im not trying to prove it was broken since the day of purchase,

After six months the onus is on you to prove the thing had a fault at the time of sale.
This does not mean the the thing didn't work at that time, but there was a fault at that time but which didn't show up until later.

Deleted_User wrote: »

I must have misunderstood that a one year guarantee with asda would cover me,

Have you got a one year guarantee with ASDA?
Read the terms of that guarantee.
As mentioned above, you may well need a receipt to get it fixed under guarantee.

Deleted_User wrote: »

not worth the hassle then. whats point of a 12month guarantee when it only really lasts six before costs fall on your doorstep, thanks for all the help though.

Clearly you still haven't read that article I linked to earlier.

If you want to give up, that's fine too.