Royal Mail - No Compensation (Don't Use Royal Mail)

jc808

custardy wrote: »

so now you are saying its an infrastructure monopoly and there are competitors?
who aren't couriers as you first stated (who have infrastructure)
the ones with an infrastructure in place

so when the market was 'opened' why was there no system in place to get an infrastructure in place for a true open market?
given we are now heading towards the privitisation of RM
so you want RM to be legally tied up but are happy for there to be no competitors?

The term is "Sad lonely postie (Or EX postie as he couldnt even do that job right lol) defends his old employers no matter how absurd the arguement"

Oh sorry, just realised were talking about RM not Custardy, Monopoly it is.

custardy

jc808 wrote: »

The term is "Sad lonely postie (Or EX postie as he couldnt even do that job right lol) defends his old employers no matter how absurd the arguement"

Oh sorry, just realised were talking about RM not Custardy, Monopoly it is.

nice try,except the post you quote doesnt defend anyone
simply states how it is

arcon5

Is there any kind of governing body for RoyalMail you can go to if you have a disagreement with them?

I do think they should be held to account for their failings, but however, I have to agree via the courts may not actually be the best option. Having to employ teams of legal professionals isn't going to help their ever-struggling bottom line and will just drive prices up further.

custardy

arcon5 wrote: »

Is there any kind of governing body for RoyalMail you can go to if you have a disagreement with them?

I do think they should be held to account for their failings, but however, I have to agree via the courts may not actually be the best option. Having to employ teams of legal professionals isn't going to help their ever-struggling bottom line and will just drive prices up further.

its not really hard to find
its even on the site

http://www2.royalmail.com/customer-service/complaints-process

remember RMs prices are regulated
so costs wont be driven up and up
more the cuts continue

Crabman

custardy wrote: »

its not really hard to find
its even on the site

http://www2.royalmail.com/customer-service/complaints-process

remember RMs prices are regulated
so costs wont be driven up and up
more the cuts continue

You make it seem like the USO is something people really want - what's the point in having deliveries 6 days a week to every address if there is a decreasing amount of mail?

I don't know about you, but the mail I receive via the Royal Mail postman mostly consists of junk leaflets. For urgent/time sensitive communications there is always email/fax

Royal Mail has to accept that fewer people are using their services when digital communications are clearly peoples' first choice. Trying to use the USO as some kind of scare tactic isn't the right way to go about it.

By the way, you talk about prices not going up and up, but what has happened to stamp prices recently? I've seen Royal Mail prices increase whilst courier firms prices decrease.

I note you had no answer for the post about the heirloom in granny's attic - Royal Mail would only accept evidence of a contract between seller and buyer - so in the case of the antique, Royal Mail would profit from its value at auction but in the same breath would deny compensation to the sender for not meeting their ridiculously unfair compensation rules. Fair? I think not

In post 32 you stated:

a wrong delivery by its very nature is wrong. the other day i got 2 dozen rolls left outside my house door by a baker.the rolls were for a shop some 4 miles away. packaging can and does get damaged

We're not talking about a baker delivering bread rolls. How exactly does a postman deliver a parcel addressed to "123 Any Street" to a different address? One has to believe that they'll read the address before walking to the front door to hand it over?

custardy

Crabman wrote: »

You make it seem like the USO is something people really want - what's the point in having deliveries 6 days a week to every address if there is a decreasing amount of mail?
well when its removed you will have no need to complain
I don't know about you, but the mail I receive via the Royal Mail postman mostly consists of junk leaflets. For urgent/time sensitive communications there is always email/fax mostly? well you get a max of 6 per week its an old whine that holds no water

Royal Mail has to accept that fewer people are using their services when digital communications are clearly peoples' first choice. Trying to use the USO as some kind of scare tactic isn't the right way to go about it. packet traffic is up year on year. staff levels are down year on year.I dont recall ising the USO as a scare tactic? RM would love to remove it

By the way, you talk about prices not going up and up, but what has happened to stamp prices recently? I've seen Royal Mail prices increase whilst courier firms prices decrease. of course they increase. also you are aware some services increased due to a change in VAT rules? the cost of a stamp still doesnt cover the true cost of every letter delivered. so its still too cheap.I love the way couriers are constantly raised as a comparison when the requirements and model of both are vastly different

I note you had no answer for the post about the heirloom in granny's attic - Royal Mail would only accept evidence of a contract between seller and buyer - so in the case of the antique, Royal Mail would profit from its value at auction but in the same breath would deny compensation to the sender for not meeting their ridiculously unfair compensation rules. Fair? I think not so you are saying every 'lost' item is auctioned?

In post 32 you stated:

We're not talking about a baker delivering bread rolls. How exactly does a postman deliver a parcel addressed to "123 Any Street" to a different address? One has to believe that they'll read the address before walking to the front door to hand it over? well what would happen if an item was stuck to another,mistakenly banded together? etc etc the rolls were addressed too

hae you decided yet if im a liar or would you perhaps like to withdraw that previous statement?

Crabman

I see you are unable to respond to the issue of the antique example - compensation would NOT be payable by Royal Mail in that instance and it appears you have no defence for this, aside from a silly comment.

When Royal Mail mess up, they should restore the customer to the situation they were in, i.e. as if they hadn't messed up. That should be a postage refund and a payment to cover the cost of replacing the item.

P.S: I'm not sure I've called you a liar... perhaps you're confused

custardy

Crabman wrote: »

I see you are unable to respond to the issue of the antique example - compensation would NOT be payable by Royal Mail in that instance and it appears you have no defence for this, aside from a silly comment.

When Royal Mail mess up, they should restore the customer to the situation they were in, i.e. as if they hadn't messed up. That should be a postage refund and a payment to cover the cost of replacing the item.

P.S: I'm not sure I've called you a liar... perhaps you're confused

im not confused.you called into question my sig
which i wrote
ergo you doubt the validity of what i typed
instead of picking out parts of my text
try taking it as a whole

isplumm

Hello

From my experience with courier network - having set up one - it is very easy to lose parcels - or damage them - you would be amazed at how large parcels can disappear in a large warehouse!

Mark