Royal Mail - No Compensation (Don't Use Royal Mail)

alistair.long

What I would do is call royal mail on monday, and be nice and ask what the situation is and why no money was given. go back to the person who sold you the item and ask for a receipt. and then send that to them and that should be it.

If that fails then get the previous owner to make a witness statement which you can use in court

I often get no responce, then when I call they have not received the docs.
So I resend copies and they donot accept copies.
We cannot give you cash but will give you postage stamps.
We are waiting for a reply before we issue the check (took 3 months before they issued the check, then sent me proof showing the item was infact delivered - too late I cashed the check)

custardy

withabix wrote: »

There is NO reason why RM or any other public sector organisation should not be answerable to the courts for their failings.

how do you see that working?
given the hotch potch of legal requirements and being expected to run for profit?

NCISROCKS

custardy wrote: »

how do you see that working?
given the hotch potch of legal requirements and being expected to run for profit?

Details of hotch potch of legal requirements are? It's a serious question, I don't know what they are.

real1314

Many Government bodies can be called to account in the courts. Various NHS trusts have been called to account in a number of cases.

I don't see any reason that RM could not be called to account. RM should opeerate within the law, and within regulations, and maybe they are even also required to run at a profit.

That doesn't make them any different to private sector operators.

Having said which, to take the matter to court, the customer would be the one who would have to establish the value of an item.

In the case of the heirloom "from granny's attic" as one poster suggested, a £1 purchase in 1865, that is now "valued" at £2000 woudl most likely require some sort of valuation certficate to establish that. (A Valuation is in effect a negative depreciation) :cool:

custardy

NCISROCKS wrote: »

Details of hotch potch of legal requirements are? It's a serious question, I don't know what they are.

well RM have legal obligations to the universal service obligation regarding 6 day deliveries to every UK address

they are also obliged to deliver the DSA mail at a regulator set price
thats the competition that removing RMs monopoly was going to give everyone a choice.

custardy

real1314 wrote: »

Many Government bodies can be called to account in the courts. Various NHS trusts have been called to account in a number of cases.

I don't see any reason that RM could not be called to account. RM should opeerate within the law, and within regulations, and maybe they are even also required to run at a profit.

That doesn't make them any different to private sector operators.

Having said which, to take the matter to court, the customer would be the one who would have to establish the value of an item.

In the case of the heirloom "from granny's attic" as one poster suggested, a £1 purchase in 1865, that is now "valued" at £2000 woudl most likely require some sort of valuation certficate to establish that. (A Valuation is in effect a negative depreciation) :cool:

like all the other mail operators that deliver their mail to your door?

NCISROCKS

DSA means what?

custardy

http://en.wikipedia.org/wiki/Downstream_access

thought you knew all about RM?

Crabman

custardy wrote: »

like all the other mail operators that deliver their mail to your door?

There are plenty of operators who deliver to our doors. How naive to think that Royal Mail are the only entity capable of carrying out deliveries. If Royal Mail is so great, let them be sued and face the courts by members of the public, what have they got to fear?

As you're supposedly an "ex-postie", perhaps you could explain how a parcel can become lost?

It was addressed properly and packaged securely so there is no prospect that it was "lost" or wrongly delivered.

Options:

1) It was stolen by post office staff at the start of its journey

2) It was stolen by Royal Mail staff during its journey

3) It was stolen by the postman near/at the point of delivery

Apart from the point of delivery stage (where postmen are sometimes allowed to use their own vehicles) at what other stage could a parcel be stolen without anyone noticing?

There is surely no way someone could walk out of a sorting centre with a parcel under their arm without someone else noticing, unless this is normal behaviour for Royal Mail staff and such behaviour is accepted by on-site management.

Similarly it is unlikely that a post office member of staff could leave with a parcel - someone would notice. Especially the post office I used which was based inside a retail shop.

I'm interested to hear your thoughts as to what happens to all those lost parcels. Do Royal Mail inform the police and cooperate with the authorities when a parcel is reported lost/stolen?

DWatts

I'm really not sure you should be so quick to assume all Royal Mail workers are thieves.

But I do wonder how larger packages get lost when they're very clearly addressed. I've sent packages with clear delivery and 'return to' addresses, and still had them get lost.


I'm actually quite interested in how this works (maybe someone who's done something like this could shed some light?):

pendulum wrote: »

What if I sent something for which it is not possible to work out what it cost me? For example, if I break a car and send the wing mirror, the only evidence I'd have to show what I paid for the wing mirror would be the invoice for the whole car when I bought it.

It strikes me as an unfair contract term if they are insisting on proof of what it cost the sender and that information is impossible to produce or very difficult.

I'm going to have to make a claim similar to this. I shipped a camera and forgot the charger, but by that point the buyer realizing he had misread the description and asking for a refund. So obviously the charger, send 1st class, didn't turn up - because I was a bit stupid not to send it recorded. But the charger was packaged with the camera, which was £500 - so how on earth could I prove what a single part of that is worth? The best I could do is say what a replacement is.