Churchill won't accept proof of NCD

InsideInsurance

Minerva69 wrote: »

Somebody should set up a system where the insurers can check NCD between themselves without having to rely on bits of paper sent in the post

But who is going to be willing to put up the £10,000,000+ it would require to both set up the system and integrate all the insurers into it? It would give no insurer a competitive advantage and the current system does generate revenue from those that fail to provide the NCD in time.

System

InsideInsurance wrote: »

But who is going to be willing to put up the £10,000,000+ it would require to both set up the system and integrate all the insurers into it? It would give no insurer a competitive advantage and the current system does generate revenue from those that fail to provide the NCD in time.

It would only cost that much if the project were run by the public sector :rotfl:

InsideInsurance

BAA1 wrote: »

It would only cost that much if the project were run by the public sector :rotfl:

You could certainly add a zero for it to be a public sector project but I think it would be in that sort of ball park if not higher in the private sector.

You have a fair number of insurers and intermediaries having to change their systems to integrate it and there is a massive overhead when trying to get that number of organisations to cooperate and work harmoniously.

Just conducting the business requirements analysis given the contract rate for BAs at the moment is £400 a day is going to eat a massive slug of money.

Spiderham

InsideInsurance wrote: »

I think it would be in that sort of ball park if not higher in the private sector.

I'd guess higher and doubt it would pass any insurer's cost:benefit requirements. As you said I can't see any major benefit to insurers in doing this.

vusys1

Minerva69 wrote: »

Thanks for all the advice everybody. After receiving another quite nasty letter from Churchill I plucked up the courage to ring them (don't like ringing call centres) and they sorted it out. They rang LV themselves and got verbal confirmation of my NCD from them over the phone - why they couldn't do that in the first place I don't know!

the UK call centres are not in the loop, India work from lists generated by the system showing policys that have NCD outstanding, unacceptable etc.

Its only when policyholders call is when call centre staff can act on the info as in your case they offered to verbally contact etc.