Given the wrong information by PC World.

Leo2020

Acer's website says it has:

PCI Express® x16 slot
PCI Express® x1 slot

But it will be small form factor cards that is needs. So it is still upgradable, just not with a standard size graphics card.

Ivrytwr3

take it back and never buy from PC World again. You will get much more for your money if you look at specialist pc stores ie

overclockers
novatech
etc

And why would you buy a PC to immediately upgrade something? Buy the spec YOU want first.

High__Flyer_2

You can usually get Low Profile cards online that would fit slimline cases, as for the model numbers, x1420 is the machine and x1429 is the package.

Then Again, What kind of gaming is she looking to do, I wouldn't have recommended a slim line unit in the first place so that might be something to go for.

sealady

Return the pc and order one from http://www.misco.co.uk/. If you phone there customer service and ask for some advice they are very helpful and the service is excellent. Read their customer feedback on their page. I don't have any financial links with them apart from being a customer of theirs. I am a IT Technician in a primary school and we purchase all our IT equipment from them.

dktreesea

Be quick if you want to return the PC for a refund. PC World's policy for online purchases for a refund is that you are entitled to a refund, even if you have opened and inspected the goods, within 7 working days from the day after delivery:

"Following the Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days* from the day after delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed or had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them. DVDs, CDs, memory cards and software must still be sealed."

That's for buying online. if you buy dfirectly from the shop, they don't have to give you your money back if you simply change your mind, but they do have to refund you if the PC is not fit for purpose. I would check normal specs for gaming machines and compare those to the one you bought. I wouldn't think £389, including the monitor, was enough to buy a gaming PC.

Lemon_Labs

I agree, take it back, hopefully it shouldn't be a problem.

You could get a low profile gfx card but these aren't really suited to gaming, plus you'd need to upgrade the PSU (power supply) and that rig would only really take a 300w one which would be insufficient for a decent gaming card.

IF you wanted to try a card you could try a Radeon HD 5450 or HD 6450 but they are a pretty low powered cards so don't expect to pay COD at full FPS.

This PC would be a better option if you were on a budget: http://www.pcworld.co.uk/gbuk/acer-m1939-desktop-pc-10452183-pdt.html - I think it's 399 in-store with a 20" Samsung monitor - you'll need at least a 500w power supply.

It also has a Sandybridge i3 which is loads better than the Athlon X2 you had in your Acer.

Hintza

Looks a bit like buyers remorse. Who goes out and buys a gaming PC without some idea of their requirements.

gregg1

melliec wrote: »

Looking for some advice

My Daughter bought a desktop pc today. It has one of the small towers so she asked the sales assistant if the graphics card was easily upgradable as she wants to use it for gaming. He said yes, that it wouldn't be a problem. Since she has got it home she has found out it's not upgradable. So now she has unpacked and turned on the pc and found out it's not what she needs.

Also, kind of separate issue but she paid £389 for it (package including keyboard and monitor which all comes in one box). The model number on the box and receipt is Acer X1429 but the model number on the tower is X1420. If she searches for the X1420 it brings up the tower alone for £250. which makes the monitor a bit extortionate as it's only a basic monitor.

Any advice of what to do would be much appreciated!

Similar thing happened to us at PC World. Ended up with a laptop which could not do something we told the assistant we wanted it for. Very annoying as they are supposed to be the experts and have knowledge of what they are selling. If, like us, you are not experts on technology, you have have to rely on these people giving you correct information.

gregg1

Hintza wrote: »

Looks a bit like buyers remorse. Who goes out and buys a gaming PC without some idea of their requirements.

People like me who expect the people selling the things to have a good knowledge of them, particularly when you are spending a large amount of money. If they don't know the answer, they have a technical department in store - surely it is not that difficult for them to go and check with a member of the tech team!

jc808

mountainofdebt wrote: »

I would argue that the PC is as described - its the info given by the sales person that's suspect.

so, not as described then?