Given the wrong information by PC World.

melliec

Looking for some advice

My Daughter bought a desktop pc today. It has one of the small towers so she asked the sales assistant if the graphics card was easily upgradable as she wants to use it for gaming. He said yes, that it wouldn't be a problem. Since she has got it home she has found out it's not upgradable. So now she has unpacked and turned on the pc and found out it's not what she needs.

Also, kind of separate issue but she paid £389 for it (package including keyboard and monitor which all comes in one box). The model number on the box and receipt is Acer X1429 but the model number on the tower is X1420. If she searches for the X1420 it brings up the tower alone for £250. which makes the monitor a bit extortionate as it's only a basic monitor.

Any advice of what to do would be much appreciated!

bod1467

Return it for a refund - not as described?

mountainofdebt

I would argue that the PC is as described - its the info given by the sales person that's suspect.

wealdroam

mountainofdebt wrote: »

I would argue that the PC is as described - its the info given by the sales person that's suspect.

Ok... Perhaps previous poster should've said "not as described by the salesman/PCWorld".

arcon5

Unless the salesman "forgets" telling her this.

Don't PC World have a 28 day returns policy though?

CapJ

The model number itself is enough to suggest not as described. It was described as one model and turns out to be another.

bod1467

It's not as described - it is in writing (on the box and receipt) as one model, and on the unit itself as another. No dubiety whatsoever; no "salesman forgets what he said" involved at all.

wealdroam

CapJ wrote: »

The model number itself is enough to suggest not as described. It was described as one model and turns out to be another.

My understanding is that model X1420 is the base unit.

When the X1420 base unit is combined with a monitor, the combined package becomes model X1429.

arcon5

wealdroam wrote: »

My understanding is that model X1420 is the base unit.

When the X1420 base unit is combined with a monitor, the combined package becomes model X1429.

Thats also my understanding of it and on each individual unit there will be a serial number identifying the exact product..

melliec

Thanks for the replies. That's what I thought about the different model numbers. Looks like a 40 mile round trip today then to get her money back

room237_2

are you sure it's not upgradeable?
is there not a pci / pciE/ agp slot available on the motherboard?