Vodafone nightmare

High_Lander

In my experience Vodafone customer service is far, far better than T-Mobile / Everything Everywhere. I had a battery issue with my SIII and the guy in the Vodafone shop replaced it without even asking me for my telephone number.

T-Mobile would have never done something like that.

[Deleted User]

dshart wrote: »

Vodafone customer service is abysmal, they just run you round in circles and achieve nothing but frustrate you (I am sure it is done deliberately)

My advice to anyone is dont touch Vodafone with a barge pole.

LOL!!!

Totally agree :-)

Their website tells you one thing, customer services something else so the local shops says they'll fix my issue but never does.... Like a !!!!!!! merry-go-round.

As for the online site... what a !!!!ing joke that is even when it does work...

Unfortunately being rural it is the only service that works for me...

[Deleted User]

loosing the will do live... been on the phone to vodafone for about three hours... how long does it take to port my vodafone payg no to vodafone contract... just keep getting shoved from pillar to post... everyone says they can help you but does not... if i get asked for my number, name and dob again!!!!!!!!!!!!!!!!

grumbler

jeepjunkie wrote: »

loosing the will do live... been on the phone to vodafone for about three hours... how long does it take to port my vodafone payg no to vodafone contract... just keep getting shoved from pillar to post... everyone says they can help you but does not... if i get asked for my number, name and dob again!!!!!!!!!!!!!!!!

"Port" is an incorrect term if you remain with the same network. In fact it takes just 1 minute to request the number to be transferred - provided that you can avoid dealing with their hopeless telephone CS:

• Keep your Vodafone Pay as you go number when you move to Pay monthly

[Deleted User]

grumbler wrote: »

"Port" is an incorrect term if you remain with the same network. In fact it takes just 1 minute to request the number to be transferred - provided that you can avoid dealing with their hopeless telephone CS:

• Keep your Vodafone Pay as you go number when you move to Pay monthly

Unfortunately that form does not work for the 'system' my payg is on... Confirmed by Vodafone...

Oh well after 4 hours and 40min on the vodafone chat windows and the phone finally they say they will do the transfer... Not holding my breath though. Been told this before... The service is truly shocking. You should not have to threaten them [nicely] to cancel your contract to get them to do anything...

Vodafone

Hi jeepjunkie,

Thanks for making me aware of this.

In the event that you require any further assistance could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Thanks,

Lee

Web Relations Team

Vodafone UK

Vodafone

Hi again danie11,

It's just a quick post to confirm that I've replied to you following your initial post here.

Thanks,

Lee

Web Relations Team

Vodafone UK

[Deleted User]

Vodafone_company_representative wrote: »

Hi jeepjunkie,

Thanks for making me aware of this.

In the event that you require any further assistance could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Thanks,

Lee

Web Relations Team

Vodafone UK

Issue now resolved. Thanks

Vodafone

Hi jeepjunkie,

Glad to hear that things are now resolved for you.

Take care,

Lee

Web Relations Team

Vodafone UK