Tesco misprices and discussion (Thread 12)

angelblu335

kids school tights and socks scanning at half price

mymerrywidow

someone has been deleting posts. some of mine on here have vanished

sirbrainy

Anything dodgy?

jumblejack

mymerrywidow wrote: »

someone has been deleting posts. some of mine on here have vanished

You wouldn't get any of that shenanigans up there (elite!)

ExTesco

Sent an email to Mr Clarke asking for the situation "are we entitled to a refund if we have already had all our money back on DTD?" The reply...

I was sorry to learn that, not only were you overcharged for a Barbie car in our $$$$$$$$$ store, but that you were unable to obtain a refund when you later returned it. I can appreciate the confusion and disappointment caused.

In these circumstances, you would still be entitled to a refund of the correct price of the item, which is £12.50. This is because you had already been refunded this amount, which was the discrepancy between the two prices. The other £12.50 is refunded to you as part of our double the difference policy, as a gesture of goodwill.

I have discussed your complaint with Suzanne $$$$$, our Store Manager, who asked me to pass on her apologies to you for the upset caused. She will arrange for retraining to be carried out by her Customer Service Manager, &&&&&&& , and will talk to ######## personally. Suzanne has advised that, if you ask for her or &&&&&& on your next visit, she will ensure you receive your refund, and she can then apologise to you in person.

mummy1983

Hi got the andrex toilet tissue today in Tyrone - barcode - ends 4882 - £2.55 for 12 rolls - Bargain - loads on the shelfs - SEL £5 !

vennypenny

mymerrywidow wrote: »

someone has been deleting posts. some of mine on here have vanished

Are you sure you're looking in the 'right' thread?

nikkilala_2

Just what I was going to say, I get confused which one I'm on some times! If it was about soup it's definately the other thread;)

czerniacha

mymerrywidow is right... there were some posts regarding dtd and refunds earlier and the legal/illegal dillema... all gone as far as I can see...

on the "right" thread arguing is forbidden and therefore nothing needs to be removed

supers

nikkilala wrote: »

Just what I was going to say, I get confused which one I'm on some times! If it was about soup it's definately the other thread;)

Where is the other thread please.:o