Tesco misprices and discussion (Thread 12)

PlayingHardball

Some help please (from you experienced DTD folks) Went to Tesco today, bought a lamb leg, expecting it to be about £11, also price on leg said £22. The label on lamb said £9.99 per kilo, but the SEL said £4.98. Tried to get DTD and spent 25 minutes at customer service. The lamb I paid for said use by 12th Dec, the ones clearly marked with the flashy sticker were £4.99 were SEL Dec 17th....but they were identical to mine. I was first told that the offer was for New Zealand lamb only. ( I had a UK one). I told them that there was a mix of New Zealand and British, even took the SA to the aisle to prove this, which I did. They I was told that the lamb leg I purchased was 'new stock', which would replace the sale lamb legs. (the new stock I purchased had a use by date of 12th Dec! The sale ones were 17th Dec) I pointed this out.

Have I been fobbed off? If so, I will ring customer service.
but if they say they will double the diff when there is a price error, I would think they would do so.

qoftb

today at tesco metro got 5 pack of fruit pastilles 45p long date daft as 1 roll 50p.fruit gums same price 4 pk rowntrees.mini max orginal big box should be 2.69 bought at 70p long date. oats so simple pot 25p funsize malteasers and mars rtc 1.50 long date. strange as tend to find odd prices like that in there.

tazmac25

PlayingHardball wrote: »

Have I been fobbed off? If so, I will ring customer service.
but if they say they will double the diff when there is a price error, I would think they would do so.

You have def been fobbed off ring ho
Xxx

lizziebell*80

BEAR wrote: »

Hi lizziebell
no much in St P's either one bar of the whit choc left at 34p and a few packs of the sally smith wipes

I use St P's more than Warndon so maybe we can let each other know if anything shows up?

Definitely, I live nearer warndon. Didn't know about Sally smith wipes or else would have checked for those too. I'll need to check back through the thread. I prefer St P, less trouty so far and better cheap section in the evenings I've been in.

J20BABY

PlayingHardball wrote: »

Some help please (from you experienced DTD folks) Went to Tesco today, bought a lamb leg, expecting it to be about £11, also price on leg said £22. The label on lamb said £9.99 per kilo, but the SEL said £4.98. Tried to get DTD and spent 25 minutes at customer service. The lamb I paid for said use by 12th Dec, the ones clearly marked with the flashy sticker were £4.99 were SEL Dec 17th....but they were identical to mine. I was first told that the offer was for New Zealand lamb only. ( I had a UK one). I told them that there was a mix of New Zealand and British, even took the SA to the aisle to prove this, which I did. They I was told that the lamb leg I purchased was 'new stock', which would replace the sale lamb legs. (the new stock I purchased had a use by date of 12th Dec! The sale ones were 17th Dec) I pointed this out.

Have I been fobbed off? If so, I will ring customer service.
but if they say they will double the diff when there is a price error, I would think they would do so.

Yes, you have been fobbed off, ring HO>

I got 3 legs today (should have got 4, had a whole lamb) but didn't want to take the p1$$ too much. CS was chuffed for me that I got them free, bless him. Now, how on earth do you cook one?

cheesekingdublin

PlayingHardball wrote: »

Some help please (from you experienced DTD folks) Went to Tesco today, bought a lamb leg, expecting it to be about £11, also price on leg said £22. The label on lamb said £9.99 per kilo, but the SEL said £4.98. Tried to get DTD and spent 25 minutes at customer service. The lamb I paid for said use by 12th Dec, the ones clearly marked with the flashy sticker were £4.99 were SEL Dec 17th....but they were identical to mine. I was first told that the offer was for New Zealand lamb only. ( I had a UK one). I told them that there was a mix of New Zealand and British, even took the SA to the aisle to prove this, which I did. They I was told that the lamb leg I purchased was 'new stock', which would replace the sale lamb legs. (the new stock I purchased had a use by date of 12th Dec! The sale ones were 17th Dec) I pointed this out.

Have I been fobbed off? If so, I will ring customer service.
but if they say they will double the diff when there is a price error, I would think they would do so.

its my understanding if the price where the item is placed was 4.99 then thats what u pay . even if a product has been shelfed wrong by staff . i got a dtd a while back on lindnt easter chocs due to a staff error in this way . so i feel u were fobbed of to be honest

cosmic-dust

FloFlo wrote: »

Lol, having the price drop leaflet or spotting a £4.99 sel or sign is the easy bit it's finding lamb legs priced at £9.99 that's more difficult.;)

Funnily enough it's not that hard especially if you have a Tesco extra full with them not a single sticker in sight nor a single SEL stating £4.99 all state £9.99, away with 2 x lamb priced at £9.99 per kg and price drop leaflet tadah! free lamb.

So not really that difficult.

cosmic-dust

PlayingHardball wrote: »

Have I been fobbed off? If so, I will ring customer service.
but if they say they will double the diff when there is a price error, I would think they would do so.

Yes you were fobbed off.

lilbert

PlayingHardBall, they said the exact same things to me a week ago when i paid full price for the Tesco finest chickens. I rang head office and got £32 back from them there for the trouble and they rang the staff at my store to set things straight too. Its well worth a call to head office

izzeyb

PlayingHardball wrote: »

Some help please (from you experienced DTD folks) Went to Tesco today, bought a lamb leg, expecting it to be about £11, also price on leg said £22. The label on lamb said £9.99 per kilo, but the SEL said £4.98. Tried to get DTD and spent 25 minutes at customer service. The lamb I paid for said use by 12th Dec, the ones clearly marked with the flashy sticker were £4.99 were SEL Dec 17th....but they were identical to mine. I was first told that the offer was for New Zealand lamb only. ( I had a UK one). I told them that there was a mix of New Zealand and British, even took the SA to the aisle to prove this, which I did. They I was told that the lamb leg I purchased was 'new stock', which would replace the sale lamb legs. (the new stock I purchased had a use by date of 12th Dec! The sale ones were 17th Dec) I pointed this out.

Have I been fobbed off? If so, I will ring customer service.
but if they say they will double the diff when there is a price error, I would think they would do so.

Sorry you have been well and truly fobbed off. I would be emailing [EMAIL="philip.clarke@uk.tesco.com"]philip.clarke@uk.tesco.com[/EMAIL] saying you have better things to do on a Saturday then spend 25 minutes at customer services to try and sort out a clear Tesco overcharge, receiving a rubbish excuse for the oveercharge and where the customer service assistant cant then implement the Tesco company overcharge policy (dtd). You could also suggest some staff retaining for the staff. I suspect you will receive a positive response and probably 'something' for your trouble.