dell laptop about to fail

gazpacho_uk

Thought things were going to well. this is a copy of the response from Samsung:
Dear Customer,
Your Serial number shows that this drive is part of a system manufacture (OEM product).
All drives sold as OEM products must be serviced/updated through system manufacture as their warranty superceeds Samsung.
We suggest that you contact your system manufacturer for further assistance.

Thank You for choosing Samsung.

Looks like I now have to contact DELL, but my warranty has now ended (but the warranty for the HDD is still valid)

closed

As already explained, the hd warranty will probably be 1 year, as it is an oem install, it's different if you bought the drive yourself, so pursue the soga angle if Dell are awkward - have known them to repair things out of warranty in the past without hassle.

gazpacho_uk

closed wrote: »

As already explained, the hd warranty will probably be 1 year, as it is an oem install, it's different if you bought the drive yourself, so pursue the soga angle if Dell are awkward - have known them to repair things out of warranty in the past without hassle.

Yep, things going downhill again. I will give Dell a call tonight .... any advice what I need to say ? or should I just cut my losses and buy myself a HD elsewhere ?

gazpacho_uk

absolutely no sympathy from the Dell customer service chap. In my best American voice he said "Thats one tough cookie". I tried to use the fact that the Samsung drive was still in warranty, the sales of goods act and even saying I believed it has failed the soga durability test. He wasnt interested and said that I should have taken out an extended warranty. As I could not find an email address for Dell to explain everything, I guess my next step is to use the Dell complaints email address now that I have a complaint after trying to resolve the matter ....... or should I just go out and buy another (more reliable) HD ?

closed

Ring again, you'll hopefully get someone else, say you expect it to last a few years without any problems, if they won't budge ask to speak to someone familiar with uk consumer law.

gazpacho_uk

closed wrote: »

Ring again, you'll hopefully get someone else, say you expect it to last a few years without any problems, if they won't budge ask to speak to someone familiar with uk consumer law.

cheers mate, will give it a go tomorrow

closed

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

visidigi

seems enterprise support are alot easier to work with than consumer in that case - enterprise dealt with another HDD issues for me today on an out of warranty unit.

Bribrian_2

Send a nice email off to Dell's CEO.... [EMAIL="josh_claman@dell.com"]josh_claman@dell.com[/EMAIL] :beer:

gazpacho_uk

Bribrian wrote: »

Send a nice email off to Dell's CEO.... [EMAIL="josh_claman@dell.com"]josh_claman@dell.com[/EMAIL] :beer:

Email sent, although I will be suprised if i get a reply. The "American" call center were no use at all, dispite be trying to quote English consumer law and SOGA.
Got myself a WD hard drive now which has bigger capacity for less than £50 .... the nice man also installed windows 7 home premium which is a step up fromthe version I had, so almost a happy ending !

Thanks everyone for your comments and help