anyone still using simply-fone??

ishaqmir

hi there

is anyone still managing to connect using simply-fone. 2 weeks ago when i first started using the service to call pakistan, it was ace. connected 2nd or 3rd time after re-dialling. but now, it seems impossible. for this month alone, i've wasted around 100 minutes just redialling the damn number.

simply-fone have good customer service and they kept me informed all the time, but they also told me several times that they have now sorted the problem, but it was no different, if not worse. and now its got to the point where i cant even get a connection early in the morning around 9pm. is very frustrating.

hope they sort it soon. is anyone else having similar problems with the service. not necessarily with calling pakistan but just generally. they claim that they have very good carriers and that this shudnt happen, but despite their engineers giving reports that they have fixed the problem, its been going on for 2 weeks now.

gaahmad

Hi there, I'm having exactly the same problem, I dial my destination number and then nothing happens, no dial tone, nothing. I've emailed simply-fone so will see what they when they reply.

wizz

I had similar problem last coupla days - BUT.. spoke to s-fone about 20 minutes ago and they told me they admit to having a problem with a carrier and have now routed back to original carriers as of 5.00pm this evening!

hopefully then quality will be good again
[gotta give em credit & say their cust.service is brilliant]

kaz

i had a few problems while trying to use the number ..but i've waiting a few seconds before retrying and the call went through...no problems..
kaz

ishaqmir

wizz wrote:

I had similar problem last coupla days - BUT.. spoke to s-fone about 20 minutes ago and they told me they admit to having a problem with a carrier and have now routed back to original carriers as of 5.00pm this evening!

hopefully then quality will be good again
[gotta give em credit & say their cust.service is brilliant]

yeah, just got an email from them today confirming that they've now re-routed as of tonight and i shouldnt get any more problems. well.....lets see. am in anticipation to try the number 2mara morning. hope it works. but yeh, their customer service response is incredible, surprisingly. u'd expect such low-cost phone services to have rubbish customer service. but saying that, i've experienced problems for past 2 weeks and they've told me a couple of times that they've sorted it, but it actually hadnt changed at all. well, will find out 2mara. am not getting my hopes up. it might just still be really bad. hehe.

ishaqmir

just tried today and its exactly the same. no different. just a dead line. have wasted so much time with these guys and have used over 100 xnet minutes just redialling. they better sort it out soon. they're scamming everyones' minutes.
they've told me so many times now during a 3 week period that they've sorted the problem, but no different what so ever, in fact, its become worse.

yus786

i called Australia on Saturday and Saudi yesterday with no problem. Both connected first time.

ishaqmir

yeh, seems ok now. will see how it goes with time. cant test it anymore though cuz have run out of minutes. will test it once my billing is renewed.

narol

i just called Pakistan for 18 minutes and i've no idea what simplyfone have done to change but the quality was fantastic!
i used 07744 974 363 [i seen ....333 also here]

ishaqmir you must have said something to get them to change & all i can say is well done sfone to respond to clients complaints.

fatboyonadiet

Had the same problem myself and then in the end got it to work about 5 to 6! Works off my voda but not my t-mob maybe that's just a coincidence will rty it again tonight. BUT might not get through as looks like we will all be giving it a whirl after 5!

dagger_meerkat

Not had a single problem with their services albeit one/two disconnections, but that's about it really.