v21 acccount help please

christymm

hello,could someone please help with this v21,I they are still taking mony from my account after i have emailed and wrote to them several times to cancel.Are they a law onto themselfs and how can they get away with this.I went to my back to cancel dd and they are going to charge me £8.50 for doing this.

espresso

If your bank wants to charge you £8.50 to cancel a DD, I would change banks! Can't you cancel it yourself online?

See this thread.

alared

christymm
Firstly,can`t see why your bank is going to charge £8-50 to cancel a DD.
I would guess this is against the DD t&c`s and they are talking complete rubbish.
http://www.bacs.co.uk/BPSL/directdebit/generalpublic/yourrights/

Secondly,compose a SHORT but accurate email outlining your complaint and send it to the following every day of the week until you get satisfaction.

support@biscit.net
dmiller@biscit.net
accounts@biscit.net
DField@biscit.net

christymm

thank you very much,I am going mad with this dident know were to turn.I will cancel the dd and complain to bank and hopfully they will not charge me.

christymm

Om My God Can You Believe It,v21 Phoned Me Today After I Have Sent Them About 50 Emails And A Letter,but Yesterday I mailed The Sales Address That You Give To Me And It Worked.thank You For That As I Was
Getting Very Distressed.

christymm

Thank you again, I got my refund today.

ianfm

I am having the same problem, V21 taking money for a service I dont have. I have sent them two recorded delivery letters asking for a refund and threatened court action but no response. Troble is they take payment by credit card and I cant cancel it, only dispute it but in the meantime they keep taking the money.

alared

Read post #3

ianfm

The link in post #3 refers to direct debits, you can cancel these without a problem but you can't cancel a regular credit card payment, youn can only dispute it.

alared

ianfm wrote:

The link in post #3 refers to direct debits, you can cancel these without a problem but you can't cancel a regular credit card payment, youn can only dispute it.

If you read post 3 you would see that the second part of the post is the bit that concerns you.


"Secondly,compose a SHORT but accurate email outlining your complaint and send it to the following every day of the week until you get satisfaction.

support@biscit.net
dmiller@biscit.net
accounts@biscit.net
DField@biscit.net "

Dave_The_Rave_2

Be aware that the accounts@biscit.net tells you to forward account queries to accountsmailbox@biscit.net, which.....doesn't exist !!!!

I've sent an email to cancellations@biscit.net but they want 15 days notice !!