Thinking of changing call provider - currently with BT

littleminx_2

Heinz,it may not be a LARGE saving but any saving is better than none,is it not?To be quite honest i would rather the money go to any other telecom provider than BT.Trying to get through to them is useless,their customer service skills are non existent,and staff are usually very rude.I have decided to change this for my mother today as she has simply had enough with BT.
Thanks for your replies.

PS do you happen to work for BT Heinz?

hurrah

littleminx wrote:

Heinz,it may not be a LARGE saving but any saving is better than none,is it not?To be quite honest i would rather the money go to any other telecom provider than BT.Trying to get through to them is useless,their customer service skills are non existent,and staff are usually very rude.I have decided to change this for my mother today as she has simply had enough with BT.
Thanks for your replies.

PS do you happen to work for BT Heinz?

Good to see someone coming to this Forum, asking for help, getting good sound advice, then ignoring it,and suggesting one of our most helpful members has a vested interest.

moonrakerz

hurrah wrote:

Good to see someone coming to this Forum, asking for help, getting good sound advice, then ignoring it,and suggesting one of our most helpful members has a vested interest.

Perhaps they work for Yourcalls ?

littleminx_2

No i do not work for yourcalls,otherwise i would not be asking for any information about them would i?I just dont understand why Heinz said its only a small saving,surely any saving is better than none,and she will save upto £20 per quarter.And for your information hurrah i don't ignore advice from MSE,i am just fed up with my mums current call provider as they have been most unhelpful to her during what has been a difficult year for her,so i have just decided to change.

moonrakerz

littleminx wrote:

i am just fed up with my mums current call provider as they have been most unhelpful to her during what has been a difficult year for her,so i have just decided to change.

In that case, take what is offered in the spirit that it is offered.

gt94sss2

littleminx wrote:

i am just fed up with my mums current call provider as they have been most unhelpful to her during what has been a difficult year for her,so i have just decided to change.

Looking at the YourCalls website, they are more expensive than BT for calls to mobiles and their international rates can be beaten as well.

Your mother is likely to be better off using:

BT Option 1
Primus Saver for free evening/weekend calls and
18185 during the day and for international calls

Also, your mother would lose the free caller display - if she has that with BT.

Regards
Sunil

hurrah

gt94sss2 wrote:

your mother would lose the free caller display

Yes you would have to pay Yourcalls £1.50p a month for it if you need it.
See: https://www.yourcalls.net/Features/YourCallPlan.aspx?AspxAutoDetectCookieSupport=1

Making the package £16.49 p a month if you wanted caller display..

jhp

I have heard from a friend of mine who moved their line rental from BT that they had no end of problems when their line developed a fault ,they had to ring their new provider,their new provider then has to ring BT to sort it. But to cap it all their new provider charged them for the work. Where as on a previous occassion for exactly the same problem when they were still with BT their was no bill raised. They have gone back to BT.

longforgotten

Littleminx........
Most of my mums phone calls are to me so what I did was to add her phone number to my 1899.com list. Mum has a phone that has a memory of up to 10 numbers so I saved all her 'quickdial' numberS with the prefix 1899 for her.

This has worked well for months now. I know I'm paying for her calls but its only about £2 a month.

macminiuser

Heinz wrote:

Hence, yourcalls.net 'offer' of 'a full package' for £14.99 (I assume per month) is not a large saving. If it's including VAT, it's about £18/quarter (£6/month) less than her current BT bill and, if it's excluding VAT, it's £10.16/quarter (£3.38/month) less than she's currently paying.

To avoid any confusion, I DO work for Yourcalls.net

Just for future reference, the Anytime Saver package, consisting of £9.99 line rental (obligatory) plus £4.99 Anytime calls to UK landlines is inclusive of VAT.

Heinz (or anyone else who'd like to comment) - Would you find the Anytime Saver package more favourable if Yourcalls.net offered it on a CPS-only basis, so customers would have the option of keeping their line rental with BT for free Caller Display etc?

If you want it, and I can demonstrate a desire for it to the bosses, I can make it happen - then there'll be a CPS only £4.99 (or less) Anytime UK landline call package, with no contract, on the market. What with 18185 et al putting their fixed price UK calls up to 5p a go, this may well work out better value for high-frequency UK landline callers?

gt94sss2 wrote:

Looking at the YourCalls website, they are more expensive than BT for calls to mobiles and their international rates can be beaten as well.

Really? Which ones? Is that taking into account BT's call connection fees and per-minute billing vs. Yourcalls.net per-second billing and no call connection fees? (though there is a 5p inc vat minimum call charge for chargeable calls; i.e. no minimum charge for calls made to 0800 numbers and inclusive minutes etc)

As far as we're aware, when you select the International Destination or UK Mobile Network you call the most as your Golden Destination, it's about as cheap as it gets for direct-dialled Tier-1 quality calls.

South Africa - 3.97p peak
Australia - 1.33p peak
New Zealand - 1.69p peak
O2 Mobile - 8.11p peak

If you can put up with the (sometimes) lower call quality and network congestion, Yourcalls.net encourage the use of 18185, 1899 etc and international calling services like Telediscount, Dialwise etc - especially when calling 0845 and 0870 as at the moment our rates to non geos are rubbish. However, we do habitually encourage our customers to visit saynoto0870 for alternatives.

When you really need to make a call and need to know you're going to get through and be able to hear the other person, you can dial direct from your Yourcalls.net line - in that respect, we're pretty good value for money in my opinion.

Though of course we understand there are cheapear ways of making certain calls, it's almost certainly not going to be of Tier 1 quality.