JUST EAT!!! Or not as it happens!!!

MamaMoo_2

It was a place called Ocean in Bimingham.
Wouldn't touch them if I was dying of starvation...

arcon5

MamaMoo wrote: »

If you mention it to their customer care team, they usually sort it out
Their review system annoys me though.
Last week I went to order from a place and instead of a star rating it said "NEW! Be the first to try this restaurant" so I gave it a go. It was atrocious. It turned out that they had already had two reviews stating this in the previous week, but the website doesn't show that a restaurant has been reviewed until they receive 5 reviews.
I got a refund, but they wanted the food back. I obliged, but very nearly lost my refund as the food was returned in an "unusable" state. Eep!

I wonder what poor sucker ends up with your returns :rotfl:

Out of curiosity.. what was the problem and how was it unusable?

Ya'not having much luck at the moment are ya'.

MamaMoo_2

arcon5 wrote: »

I wonder what poor sucker ends up with your returns :rotfl:

Out of curiosity.. what was the problem and how was it unusable?

Ya'not having much luck at the moment are ya'.

No-one, they left it in the end. (I may have tipped everything into a bag, and then left the bag in my wheelie bin to stop them re-selling it. The delivery driver didn't want to fish it out)
The food turned up 2 hours after ordering, it was freezing cold, the chicken smelt like gone off fish, and the burger meal was stewing in some unknown congealed matter.
Took me 24 hours to get them to drop the cash back, including 15 calls to Just-eat's godawful CS.
I got £30 worth of vouchers and a 50% refund on the replacement meal I ordered, though. Bonus

I_luv_cats

They emailed a game app (with chance to win some £)

(closes 15th Sept 2011)

http://blog.just-eat.co.uk/food-chain/

vyle

I use just-eat loads. Yes, it probably works out a bit more expensive than going direct, but at least I can understand what the website says, whereas I can never understand what the person at the other end of the phone is saying, and presumably they don't understand me either because the order is usually wrong.

At least with JE I get the correct order without any hassle.

MamaMoo_2

Oh look! The food Nazis are here!
Why can no-one talk about eating a take-away without being treated like some fat lazy slob?
Maybe, as it was the last £20 until payday, OP fancied treating the kids, and enjoying a night off from cooking?

MamaMoo_2

Jsameds wrote: »

Wow, never been labelled a NAZI before for encouraging healthy eating, and refuting someone's death wish..

In fact I find that totally offensive and hope you retract it.

How is eating the occasional take-out a death wish? The thread is not about how the OP chooses to eat, it's about a company's p*ss poor system for taking card payments.
I'm sure if the OP had wanted to be judged for enjoying (or not, in this case) a take-away, they would have said so...

System

Jsameds wrote: »

Wow, never been labelled a NAZI before for encouraging healthy eating, and refuting someone's death wish..

In fact I find that totally offensive and hope you retract it.

I find it hard to believe you are actually offended by being called a Food Nazi, if you are prepared to criticise another poster on how they choose to feed their children (which is offensive in itself) then really you need to be a bit more thick skinned........

Markb06

Never had a issue with them. But I did cancel an order once and the money was returned in 3 days.

What I don't understand is if you only have £20 why are you buying take aways. You could much more then one meal for £20 at a supermarket.

I_luv_cats

got an email

---

lunch time code (11am - 2pm) this week only

20% code


LNCH6524

1) Visit https://www.just-eat.co.uk and login to your account (or sign-up if you haven’t already)
2) Once logged in, Type your postcode into the search box provided to bring up a list of restaurants that deliver to that postcode.
3) Select a restaurant and make your order choices from the menu. Once you have made your decision click the “order now” button and progress onto the first order screen.
4) After inputting your delivery address progress to the final payment screen.
5) On the final payment screen you will see a clearly marked box to enter your voucher code. Type in the code and click ‘Apply code’.
6) Your discount will be automatically deducted from your total order cost on the left hand side of the screen.



Click on the picture below to enlarge and see the voucher code box highlighted: