Yodel - shockingly bad - email address anyone?

brokenbetty

By the way, I got my package today. It was delivered to the postroom at work on Friday.

The only thing wrong was that the driver marked the delivery late, at a time after the postroom closed. If Yodel had been able to deal with my query quickly - or even better supply a photo of it being signed for - I'd have known immediately that everything was ok.


But I've spent 48 hrs without being able to speak or email anyone who can tell me more than the name and time that the driver booked. So I've spent the weekend calling O2, worrying that I've lost £350 and by posting on twitter and various forums making it just a little bit more likely that anyone searching for Yodel gets a bad story.

And that's what delivery companies need to understand - when they fail to deliver to businesses the person who is chasing them only cares til hometime, but when they fail a person that person cares non-stop.

gazza975526570

brokenbetty wrote: »

I hope you are better at reading addresses then you are at reading English. I'll spell it out for you.

1. Drivers work out their schedule at the start of the day, as you do already
2. You enter the order you expect to deliver them into a computer. You say you do this by stacking the van? That's great, you can scan them in as you load them so about 0.1 s extra work per parcel
3. Once an hour, look at your ordered list and select the deliveries you expect to make in the next hour. In fact just select the last one you expect to make and let the system do the rest.

If it saves you a single failed delivery you have made back more than the time it took to set it op.

Or you could just keep failing your customers and claiming anyone who complains doesn't understand how hard you have it

you do realise more and more deliveries are done by "lifestyle" couriers?

They may do a do a few after the school run, nip home, do some more in the afternoon.

Your plan would lead to more complaints when what was promised to be delivered wouldnt be as some of them dont complete them in one stint. Some may drop a few off on the way to another job, or on the way to town.

Yodeller

Gothicfairy wrote: »

As you can see from the above list they have "tried" to deliver it more then once but yet still failed to email/ call /call Boots / Read the full delivery notes..There really is nothing good to say about this company as even Hermes can find me and that is saying something.

Which is great for a driver who knows where a named house is. However...here is a scenario...

Experienced driver has been covering route for 20 years, knows every house name and person at each address.

Driver quits/retires/dies/evaporates.

New driver comes along.

He doesn't know where this address is.

He may also quit/retire/die or evaporate.

This industry has a high turnover of drivers in many cases, people move from Royal Mail, to Hermes, to DPD, to Yodel, to DHL and back again.

As volumes fluctuate, drivers may work on different areas. Unfortunately it can't be guaranteed that a driver will know each time where an address is.

However, I agree a parcel should never go out for a 'ride' 20 times just because a driver doesn't know where an address is. There are fewer resources/staff now allocated to such issues than in the past though, unlike certain places such as Parcelforce which are subsidides or those offering premium services.

custardy

brokenbetty wrote: »

I hope you are better at reading addresses then you are at reading English. I'll spell it out for you.

1. Drivers work out their schedule at the start of the day, as you do already
2. You enter the order you expect to deliver them into a computer. You say you do this by stacking the van? That's great, you can scan them in as you load them so about 0.1 s extra work per parcel
3. Once an hour, look at your ordered list and select the deliveries you expect to make in the next hour. In fact just select the last one you expect to make and let the system do the rest.

If it saves you a single failed delivery you have made back more than the time it took to set it op.

Or you could just keep failing your customers and claiming anyone who complains doesn't understand how hard you have it

0.1 second?
you don't work as a route planner at Royal Mail do you?

Raksha

Yodeller wrote: »

Which is great for a driver who knows where a named house is. However...here is a scenario...

Experienced driver has been covering route for 20 years, knows every house name and person at each address.

Driver quits/retires/dies/evaporates.

New driver comes along.

He doesn't know where this address is.

He may also quit/retire/die or evaporate.

This industry has a high turnover of drivers in many cases, people move from Royal Mail, to Hermes, to DPD, to Yodel, to DHL and back again.

As volumes fluctuate, drivers may work on different areas. Unfortunately it can't be guaranteed that a driver will know each time where an address is.

However, I agree a parcel should never go out for a 'ride' 20 times just because a driver doesn't know where an address is. There are fewer resources/staff now allocated to such issues than in the past though, unlike certain places such as Parcelforce which are subsidides or those offering premium services.

You forgot to add the random ' we're moving you off that route now you know it so well' that Yodel are fond of throwing in.

Gothicfairy

Yodeller wrote: »

Which is great for a driver who knows where a named house is. However...here is a scenario...

Experienced driver has been covering route for 20 years, knows every house name and person at each address.

Driver quits/retires/dies/evaporates.

New driver comes along.

He doesn't know where this address is.

He may also quit/retire/die or evaporate.

This industry has a high turnover of drivers in many cases, people move from Royal Mail, to Hermes, to DPD, to Yodel, to DHL and back again.

As volumes fluctuate, drivers may work on different areas. Unfortunately it can't be guaranteed that a driver will know each time where an address is.

However, I agree a parcel should never go out for a 'ride' 20 times just because a driver doesn't know where an address is. There are fewer resources/staff now allocated to such issues than in the past though, unlike certain places such as Parcelforce which are subsidides or those offering premium services.

All of that is fine but they have my phone number, my GPS details, my property name and road address..There is only one property on this road and that road is on google maps or any paper map of the area so what on earth does experience have to do with the ability to check..The Royal Mail here go through staff like I go through socks but they still manage to find use so why can't one courier company ? Even worse is as I said before City Link, MyHermes etc all managed to locate and deliver on time and as promised.

givememoney

Yes useless.

I ordered a lego set for my grandson off of them. After realising about 2 weeks had gone by and it had not turned up, I looked at the tracking and first it said it was delivered on one date, then they changed their mind and said it was delivered on another date. It never turned up and it never has to this day.

Amazon was good though and refunded the money very quickly

windofchange_2

Joined Yodel as a neighbourhood courier, a quick 1.5hr training course and away, 25 parcels or there abouts a day delivered to your home. Instructions for delivery, but in all honesty when you work it out pays little more than £2 per hour for about 7 hours work, by the time you take fuel into account its not worth the hassle. Its a strange situation I am now realising hard working people have lost their jobs to be replaced by rank amateurs, not sure how long I will last, luckily I have other things to do.

2sides2everystory

...pays little more than £2 per hour for about 7 hours work, by the time you take fuel into account its not worth the hassle. Its a strange situation I am now realising hard working people have lost their jobs to be replaced by rank amateurs...

Are you serious? So the Littlewoods organisation has set up a few sheds around the country that pay casual workers 1/3rd the minimum national wage and lets them inhabit the sheds as hungry workers and operate from them like rats or ants on foray missions? :mad:

CathWales

Yesterday I had an email to say that the other items I was expecting would be delivered. True to their word this time both 2nd and 3rd expected item arrived. I have just had to refuse a duplicate parcel from Yodel courier which looked the same size as the parcel containing the 2nd and third item, so am wondering if the first item delivered will also turn up again! I showed the courier the parcel and invoice that had arrived before and he made a note on the back of the refused item with his name and the the ref of the refused parcel. Am keeping an eye on my bank acc and hope I won't be charged twice!