Samsung Galaxy S2 bricked after 30 days

JJ_Egan

bradfrankshaw wrote: »

The CPW peeps sais the SGS2 doesn't come with a moisture paper indicator - i


Or
There's one water indicator on the SGS2 and it lives on the underside of the rear chassis, to the left of the camera if you're looking at the chassis when attached to the phone.


jje

grumbler

MissKeith wrote: »

I have also had customers SWEAR BLIND their phone has not been near any liquid... When all indicators have been tripped, the phone is sticky and smells of lemonade. I suppose it's easier to rely on an engineers report than it is to get into arguments with people clearly trying it on.

Customers are humans. So are engineers. I'd expect to find many dishonest people in both groups. Probably I am a cynic, but I tnink that only a fear of being caught and punished stops the majority of human beings from committing minor crimes.

MissKeith

grumbler wrote: »

Customers are humans. So are engineers. I'd expect to find many dishonest people in both groups. Probably I am a cynic, but I tnink that only a fear of being caught and punished stops the majority of human beings from committing minor crimes.

More often than not, a liquid damaged handset will go through three engineers before shipping back. Plus, lying about liquid damage is classed as falsifying figures and is a sackable offence. Why would an engineer say a handset is liquid damaged when it has got to go through at least one other person (QC) and they could be sacked for doing so? I had targets in Retail yet I wouldn't have done anything that risked my job to hit them, especially if one of my colleagues was there purely to check my work.

grumbler

Sacked if caught. Impossible to catch - this was my main point.
The entire system with liquid damage indicators is flawed.

MissKeith

grumbler wrote: »

Sacked if caught. Impossible to catch - this was my main point.
The entire system with liquid damage indicators is flawed.

How is it impossible to catch? and they don't just go by the indicators, they go by corrosion on the circuit board which doesn't happen overnight.

grumbler

MissKeith wrote: »

How is it impossible to catch?

Do they have a high resolution CCTV camera with big zoom for each engineer? I think there is no even a single one.

and they don't just go by the indicators,

Pretty often they do go.

they go by corrosion on the circuit board which doesn't happen overnight.

This thread is a good example of how they go:

There was a photo of the "damage" - although it could have been an oil painting of anything as far I could tell. For proof, it was pretty poor. Even the staff were a bit confused as to how the damage could have occurred.

Even at home I can make very good pictures of very small objects and use my compact camera sometimes instead of a magnifying glass. However, the above 'photo' was supposed to prove something.

Also, if they go by the corrosion, what's the purpose of the indicators?
What if indicators are tripped and there is no visible corrosion? What if vice versa?

movilogo

It often makes sense to buy an unlocked phone and put any SIM in it.

At least then if your phone conks out, you can just replace it with any phone.

Mrs_Ryan

your wife was lucky her SGS2 lasted 30 days. mine lasted three!!! am typing on the brand new replacement i got at the time and ive been in both the orange shop and carphine warehouse today as this one is playing up now!

sabretoothtigger

Are you saying it will cost more for the engineer to replace the damaged circuit board than the cost of the phone as a whole

Yes because of labour, parts and delivery handling costs they just wont do it. Some other recovery firm might but that is different and requires a write off first.
Sounds unfair but I wonder if a credit card would have helped cover for accidental damage even though it sounds like you werent really at fault its hard to argue?

bradfrankshaw_2

@MissKeith - it seems the phone sellers and networks place the onus directly on me to prove it wasn't dunked in lemonade or dropped down the toilet or some other massively stupid misuse of the phone. Water Damage could literally be anything - but if the engineers opinion that this has happened due to non-misuse of the phone, then won't this help my case?

they go by corrosion on the circuit board which doesn't happen overnight.

That's the crazy thing, looking at this photo, it looks like substantial damage to the inside of the phone (Or it could be a picture from the Hubble Space Telescope, it's hard to tell...) - I'd like to know how the heck this happened overnight in a room where there was another GS2 that didn't suffer the same effects!! Both of us were using our phones in the same room that night; facebook, news etc - went to sleep, in the morning hers wouldnt boot and had, from the report
"Due to the level of moisture damage/corrosion to your mobile (indicated with the arrow in the photo) ***no arrow in the photo***, we are unable to repair your phone and therefore it has been returned to you. "

In fact, the document also says "We have provided a digital photograph and indicated where the liquid ingress has caused damage" - again nothing on the photo. And doesn't ingress mean that water came in??

@sabretoothtigger - after suffering badly at the hands of CC's we said we'd never use them again and got rid.

Here is a copy of the photo - ironically taken on my SGS2...

http://www.flickr.com/photos/67506324@N03/6146756648/in/photostream


Also I've noticed something else in the photo - the circuit board is blue and yet the board is green when you look through the gaps in the body work like around the sim chip??