HMV Purehmv points card - WARNING

DCFC79

johnnyboyrebel wrote: »

Do people still shop in HMV???

I see all of their stores dissappearing soon...

Yes people still shop there, ive not been in 1 for ages but thats for various reasons like not buying as many dvds/games/cd's etc as i used to plus i used to work in town so would go in at least once a week and buy a few films and cd's.

marywooyeah

everytime I go in, which is hardly ever, they always try to get me to get one but they have said it will cost £3. I've been put off it due to the cost and the fact I rarely go won't make it worthwhile for me to get one.
That was a downright nasty trick though, seeing someone who looks distracted and won't notice if you stick an extra £3 on their bill - incidentally did he say "that's £17.99 then please?" or did he say nothing and wait for you to pay? I'd be complaining to the manager if it was me.

johnnyboyrebel

What kind of loyalty card has a cost anyway? Are they not normally free?????

swifthorn

I bought a GAME card for £3 about 3 christmases ago and I've used it so much, I've had about £40 of them I do spend quite a bit in GAME I will admit but I get rewarded for it than I don't care.

As for HMV, you really should have thought better, don't be forced into buy anything. At the end of the day they should be at least greatful you bought it there than somewhere else. Only go in for what you want or need and tell them to get lost if they flog something it you.

vyle

I think the rewards for pure hmv are more for the staff than the customers. My best friend's a manager of an HMV branch and he and a member of staff got sent on an 'experience day' as a reward for something to do with Pure. Got them into some reacording studio to see some big name acts recording their new tracks, then a night in a swanky hotel wih an open bar.

Kinda makes you understand why they're going down the toilet, splashing money out like that.

bluenoseam

Vyle - most likely a staff incentive based on sales as the staff cannot earn points if they use their staff discount, during the "pilot" the staff were getting away with the majority of the "good" stuff because they naturally spend more than the average customer so they changed it. Most of the stuff from that looks decidedly like promotional gumph, the gig tickets are all for HMV venues, the only good stuff is the REALLY big stuff and well, if you're spending £9.5k in hmv over the course of two years you could afford to go out and BUY a Family Guy fruit machine much cheaper.

brettcta

this has to be the worst loyalty reward scheme going.

on a different note, i'm an avid music fan and i haven't bought a thing from hmv in about 4 years. stupidly overpriced guff that is disproportionately cheaper online. they can't even do online sales right - my sister has bought a few things off them online and they take an abolsute age to arrive.

Lip_Stick

swifthorn wrote: »

I bought a GAME card for £3 about 3 christmases ago and I've used it so much, I've had about £40 of them I do spend quite a bit in GAME I will admit but I get rewarded for it than I don't care.

As for HMV, you really should have thought better, don't be forced into buy anything. At the end of the day they should be at least greatful you bought it there than somewhere else. Only go in for what you want or need and tell them to get lost if they flog something it you.

Yeah, I've also got a Game card. Even though I've not used it recently, I know it'll be better for me as I can get money off purchases.

I don't think you can with the HMV one, and that was one of the guy's selling points to me, that I could get money off cds and games. I may be wrong on that though.

vyle

bluenoseam wrote: »

Vyle - most likely a staff incentive based on sales as the staff cannot earn points if they use their staff discount, during the "pilot" the staff were getting away with the majority of the "good" stuff because they naturally spend more than the average customer so they changed it. Most of the stuff from that looks decidedly like promotional gumph, the gig tickets are all for HMV venues, the only good stuff is the REALLY big stuff and well, if you're spending £9.5k in hmv over the course of two years you could afford to go out and BUY a Family Guy fruit machine much cheaper.

Yeah that's what I meant -- head office rewarding staff for something to do with selling pure, rather than rewarding customers for buying stuff.

brettcta wrote: »

this has to be the worst loyalty reward scheme going.

on a different note, i'm an avid music fan and i haven't bought a thing from hmv in about 4 years. stupidly overpriced guff that is disproportionately cheaper online. they can't even do online sales right - my sister has bought a few things off them online and they take an abolsute age to arrive.

I've bought some stuff from HMV online and it arrived pretty quickly. I only buy from them when I've accrued points through survey sites, though, so I manage to get, like, £20 off a game or something.

Last time I used an HMV shop, I took a game I'd bought from work for 99p in a sale (didn't use staff discount either) and traded it in at hmv for £7. They then tried selling it for 12. I think it's still there now.

bluenoseam

Lip_Stick wrote: »

Yeah, I've also got a Game card. Even though I've not used it recently, I know it'll be better for me as I can get money off purchases.

I don't think you can with the HMV one, and that was one of the guy's selling points to me, that I could get money off cds and games. I may be wrong on that though.

you can buy vouchers in £2, £5, £10 & £20, however these are subject to a number of "conditions", firstly the credit only remains on your card for SIX MONTHS, second you need to spend "over" the credit in order for it to activate (i.e. can't use the £2 one to buy a £1.99 single). Finally and most importantly, you cannot combine them, so say you somehow managed to rack up enough for £30 worth of voucers you could only use them in 2 seperate transactions. So it's not so much that he's missold it to you, he's technically correct, but what he probably won't tell you is the multitude of conditions attached to it.

I argued at the time the card was near useless, argued that the rewards were too expensive for the average customer (apparently head office thought everyone could afford to spend thousands over a 2 year period in HMV), but i was told i was wrong and to "get behind it and stop being negative". The fact you pay for it was already a major no-no (even Game stopped doing this a couple of years ago) but when i saw the rewards it made me laugh. The sad part is that they've had rewards over 1m points, £10,000 worth of a spend in hmv over 2 years - only in a celebrity, major businessman or lottery winners world is that possible.